General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1207 Topics

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Christian KuosmanenContributor I
posted in General feedback and conversation

Feature suggestion: baby monitor

I think a baby monitor feature would be an amazing feature in the sonos ecosystem.  as a parent I have spent over 300 dollars on baby monitors when I already have a mic and speaker (sonos one) in all bedrooms and living room bestchristian 

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7 months ago
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MginnContributor I
posted in General feedback and conversation

Sonos not working with Starlink. That is it, I am done and going with Bose.

To hell with Sonos.

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buzz
6 months ago
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DorsetdaveContributor I
posted in General feedback and conversation

Sonos not connecting to new fibre router

After moving over to giggaclear fibre broadband every smart device connected to my new Linksys mesh giggaclear router except for my sonos soundbar and seperate speakers. Days of trying to reconnect did not work. Today I have spent 4hrs speaking to broadband provider and finally sonos support.For anyone else who has a similar problem here is the fix. Sonos Only likes connecting  to 2.4ghz where the new router sends out 5ghz. Speak to your broadband support and they will show you how to split the 5ghz and 2.4ghz into two separate networks, this is actually really simple and I'm no tech head.Then make sure your sonos app has the latest updates. Factory reset each sonos product (do this one at a time) - Instructions on you tube for this very simple.Then the device you use to open the app make sure it is connected to the 2.4ghz connection (rename this your sonos 2.4ghz connection)Go through the new set up instructions and it will work. Apply this process to each sonos product you  have. It

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8 months ago
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uniqueusername5678Contributor I
asked in General feedback and conversation

After YEARS, Sonos still cannot remove old/previously owned, etc Products from account list.

Literally STILL annoyed that Sonos hasn’t found a way, nor given a valid explanation as to why they cannot remove products from our online account. Somehow, the old sonos are still logged into my spotify and because I use spotify with my new sonos products, other people are using my Spotify account through their speaker system. Spotify nor Sonos want to take responsibility and it’s been pissing me off FOR YEARS. (Yes, I’ve LOGGED OUT everywhere, yes, I’ve changed my password, etc.) It seems like Sonos is just being lazy about a functionality.

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Ken_Griffiths
3 months ago
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RedNellyContributor I
posted in General feedback and conversation

sonos app

The app is not intuitive or user friendly.  The kit is expensive and should be supported by a better application. 

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106rallye
2 months ago
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nickgilmanAvid Contributor I
posted in General feedback and conversation

Feature request on this Community site - The ability to delete posts here on the community

That way we can delete redundant posts or accidental ones ourselves. Thanks!

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Jamie A
5 months ago
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kdotseyAvid Contributor I
asked in General feedback and conversation

AI Gone Wrong

Why is it you ask a question to get directed to a solution but they go astray and never answer the question Even chat technicians? I was put on an automated reply every 6 minutes “We are working on this issue someone will be with you shortly“  for an hour  I told them in so many words  what they can do with their incompetence and rudeness Now A survey pops up while I’m trying to post and create a topic Who are these narcissist people. No pat on the back for this company Upgrading products or degrading products to make them incompatable with a N A S drive now I spent all this money and am not spending anymore Very Disturbing

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Corry P
9 months ago
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RobShamrock1Contributor I
asked in General feedback and conversation

Paypal Payment

Trying to by a Ray with the black friday sale, based in Ireland (so EU) have some money on my paypal account i’d like to use but Paypal is not coming up as option, is it not accepted anymore?  

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3 months ago
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Unicorn69Contributor I
posted in General feedback and conversation

Play from device

Why have they removed this service from the app?, I bought my Sonos for exactly this reason.  So do I get a refund on my speaker if I return it, as it doesn't do what I bought it to do. An absolute travesty I think, if like me, you get sent music by bands and they want your reviews after listening, then surely this is an impact on my business and requires reparation of some kind from Sonos.

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Airgetlam
11 months ago
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Tamtaberstereo321Contributor I
posted in General feedback and conversation

MYSTRY SOUND ISSUE

We recently set up a Sonos system in our living room. 2 300 Sonos speakers, an Arc, Sub & a Port.We have an issue when streaming Apple Music from either of our iPhones, vintage 11 & 13, that a sound that I can only describe as an Apple notification sound comes through the Arc. It resembles the stock sound you might get when receiving a text or plugging in your phone to charge. Not heard when the TV is playing or when playing the turntable or CD player. I have gone through the sound settings on my phone and turned off most of them. the sound persists when we stream music. Sonos tech has listened to a capture of this issue and heard the sound but offered no fix as of today. Any insight is appreciated 

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T
8 months ago
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davidlwillsContributor II
asked in General feedback and conversation

Connectivity

Error message that Bridge 2 is not registered but I don’t have a Bridge 2 (used to have 2 so 1 and 2). Now have a Boost. Turn wifi off and on which fixes it until the next time. There is no Bridge 2 showing in System.

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Ken_Griffiths
6 months ago
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finityContributor I
asked in General feedback and conversation

Sonos Upgrade program - details

If I choose to register for the upgrade credit does anything at all change with the speakers that I register for the credit? do they still work (never bricked by the system) and still get updates, etc? it says my Sonos One and One SL’s are eligible but I don’t want to lose them from my system.

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SarahN
11 months ago
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Martin MContributor I
asked in General feedback and conversation

returning sonos product to poland??

Hi folks. I recently purchased a Sonos Roam but on delivery decided I did not want it. Box not opened. On printing the docs it is being returned to Poland. Is that right given I live in the UK. Also, the pro-forma invoices show I paid USD 68.97 when I paid GBP £134. I am concerned I am not going to be refunded the correct amount!

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Airgetlam
5 months ago
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KVBESQContributor I
posted in General feedback and conversation

Customer "Service" is Unbelievably Awful!!!!!

I currently own more Sonos products than I can count, at least 15 to the tune of probably $10k. They have been reliable for the most part and, in the past, when they were not, I simply called Sonos and the unit would be exchanged for a working one in a simple quick, understandable transaction. The last time I had an issue was several years ago.Fast forward to the present. Without question, the absolute WORST customer service!!!!! I recently purchased 2 Roams. The charging wire on one of them was defective. I called Sonos to replace the wire. Very long story short, after over an hour on the phone which included the necessity of a video over my phone to show the defective wire, Sonos told me I would have the wire within 3 to 5 business days. 10 days later - nothing. I called again and spent more than 2 full frustrating hours on the phone with 3 different people 2 of which disconnected me and did not call back. All three representatives asked me  the same exact questions at least 10 times

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4 days ago
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SamvanContributor I
posted in General feedback and conversation

Need Help: Return Shipping Label Issues with Sonos Purchase

Hello Sonos Community,I'm reaching out in hopes that someone here might be able to guide me or share similar experiences.About 2 weeks ago, I purchased a set of Sonos speakers online. However, due to a change in plans, I tried canceling my order with the intent of buying from a local Bestbuy. Unfortunately, my cancellation didn't go through in time, and the speakers were shipped to me.I've decided to return them (they're unopened and within the return period). The challenge has been getting the return shipping labels. Despite numerous interactions with Sonos Sales representatives over the past week, I haven't been able to get these labels. Each time I've been assured they're on the way, but they never arrive, and I find myself having to re-initiate the process daily.Has anyone else faced similar challenges? If so, how did you manage to resolve it? Any insights or advice would be greatly appreciated!Thanks in advance for your help and understanding.

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Jamie A
8 months ago
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Toby JPContributor I
asked in General feedback and conversation

Connecting Era 300 to Denon Preamp pra-1200

I am wondering is someone could advise me (someone with limited hi-fi experience) if I would have any issues connecting a Denon pra-1200 preamp to my sonos era 300. I have been given the preamp along with some other components and wondered if this would be Ok to connect to sonos to allow the sony prx 600 turntable to be used?I believe that the output impedance of the preamp is 10ohm. Will this be OK? 

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1 year ago
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Terrible after sales serviceContributor I
posted in General feedback and conversation

Terrible customer service

2 weeks ago a case was created regarding a tax issue and each time I call for a status update I hear “It’s been pushed”  “I have escalated it” “It’s gone to our specialty team”.  When a customer calls and you tell them its been escalated, you should hear something in less than 2 weeks or what’s the point of using those buzz words.  I even asked for a supervisor to call me.  3 days later, nothing.  This will be the last time I buy a Sono’s product if this is the kind of after sales service we can expect.  

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Corry P
4 months ago
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Dr. CogentEnthusiast II
posted in General feedback and conversation

Feature Request: Global Hotkeys

I'm reaching out to suggest a feature enhancement for the SONOS PC application that I believe would significantly enrich our user experience: the introduction of Global Hotkeys, reminiscent of the classic Winamp player.For those unfamiliar, Global Hotkeys in Winamp allowed users to control basic music playback functions (play, pause, skip, etc.) using keyboard shortcuts, regardless of whether the application was in focus. This feature was a game-changer in terms of convenience and efficiency, enabling users to manage their music seamlessly while engaged in other tasks on their PC.Implementing Global Hotkeys in the SONOS PC application would bring a similar level of functionality and ease of use. Imagine being able to control your SONOS sound system with simple key combinations, without the need to switch windows or interrupt your workflow. This feature would be especially beneficial for users who often multitask on their computers, providing a way to enjoy and manage their SONOS experi

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controlav
5 months ago
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thirdprizeEnthusiast I
asked in General feedback and conversation

Will sonos fix it working with wifi extenders?

Got a new Wi-Fi setup.  There is a router and extender all with the same network name.  Works fine for tablets, etc.  Three Sonos are near the router and one is near the extender.  the app can usually connect to one version of the network or the other but has trouble finding the Sonos devices depending on which network it uses.  I would have thought that was a fairly standard set up these days but it looks like Sonos struggles with it.  Are they likely to fix it?

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ratty
8 months ago
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craigskiHeadliner I
posted in General feedback and conversation

Community Feedback - Verified Sonos User Badge

I dip in and out of the community. I have notice of late there is a lot of ‘noise’ from new users, cut/paste from chatgpt, possibly BOTs, spam posts, etc.I know the community is moderated, but I see examples of people responding to posts that are (to me) obviously not worth responding to, this then spoils the thread for the genuine Sonos users that are looking for advice from other genuine Sonos users.I was thinking is there a way to mark the users in the community with a ‘Verified Sonos User’ badge, logo or similar? They must have an email to register Sonos, and this could be linked to community somehow.

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buzz
9 months ago
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GilhooeeContributor I
posted in General feedback and conversation

4 years, 2 apps, 11 components and nothing works

I own 4 play one, 2 play 5, 2 play base, and 2 sonos amps for architural speakers  and 1 sub.  My system has never worked well.  I  have great sound during the 10% of the time when system is not cutting out, skipping songs or losing signal.  I have a mesh 6 wifi system now so I unpugged my boost hoping this would fix the problem.  I have tried wired and wireless.  Nothing works!!!  I have a very expensive dud of a system that I am ashamed and embarassed to play when company comes over.  I even paid a "sonos expert" to come over and re-setup my sysem.  And that was a waste of $400.  I'm extremely frustrated.  I've been pulling my hair out now for 4 years.

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Stanley_4
2 months ago
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liamplumberContributor I
asked in General feedback and conversation

hi. I had my sonos arc stolen, its not showing on my s2 app but is my alexa. can i stop it from working?

hi.  I had my sonos arc stolen, its not showing on my s2 app but is my alexa.  can i stop it from working?

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Stanley_4
2 months ago
AjTrek1
AjTrek1
posted in General feedback and conversation

Happy New Year Everyone

 

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Corry P
4 months ago
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craigbremContributor I
posted in General feedback and conversation

Dilemma question - please advise

Hi allSo back in nov during the crazy Sonos sale, bought the arc at a discount of 809 usd. In the country that I’m in, the official Sonos goes for 1285 usd. The arc is sitting in the store as this was a purchase for the anticipation of my new house in q2 2024.It’s considered brand new and now, there’s a buyer wanting to buy my arc for 1134usd.Now, that’s where the dilemma lies. Should I:A) sell and wait for arc 2. B) sell and wait for another arc 1 discount, essentially getting a bigger discount for arc 1. C) do nothing and focus on energy or something else like house renovation planning.Thoughts?

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S
4 months ago
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KazzerContributor I
posted in General feedback and conversation

loud adverts when listening to the radio

I have compressed audio but the adverts on heart radio are still loud. Why is this ?

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buzz
7 months ago
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