General feedback and conversation
Want to talk about something that doesn't fit any of the other categories? This is the place.
- 854 Topics
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Is the new community your idea of an improvement? It is anything but an improvement. Several important threads I started have lost content. When I try and type a response, I can't see the entire response I am creating--it only allows me to see a couple of lines at a time. I am a long-time Sonos user, and I feel that I have been slapped in the face. Sonos no longer has my endorsement.
After two and a half years of owning the five I’m considering leaving Sonos entirely. I’ve found the app and the five speaker both to be problematic. The five speaker regularly disconnects, every 3-5 weeks it will disconnect (no internet change, no physical change in the environment where the speaker is) and it will not work for about a week and then it will suddenly work again. Resetting, factory reset, sometimes not always, works. Then go to the app - which is the first step in diagnosing why the speaker isn’t working. The app itself I have a tonne of qualms with. Every time I open it a new section is greyed out or simply unusable. Every time I have this issue I have to look online and I see numerous other people having issues with Sonos functionality as well but its all over the place - archived answers from years ago etc. We’re looking to outfit our house with a complete audio solution in 2 years, I bought the five to “test drive” sonos as a company and tbh I have been defending so
So I’m watching a Dolby Atmos movie and all is good. I happen to open the Sonos app and see rooms that say not connected and has the red dot by each. So I go to open a room that says no connection on the app and the app crashes to the iPhone Home Screen. Also, one of the rooms listed as not connected is my main tv room. But, I never lost any sound from the Arc, sub, or Ones and watched the entire movie with no interruptions.Then the bathroom room disappears on the list of my system , and two kitchens appear. Then tv room appears twice listed. Never happened before. Wondering if it’s the same on my iPad. Ideas?
So I am ecstatic over using a new play 5 gen 2 as my sweet little hi fi compact setup in my bedroom for playing vinyl and digital there. sonos does a better job translating vinyl to the digital realm and back than any other sub $1000 system. I bought and returned a few, including the Bluesound. play 5 gen 2 a BIG step up in SQ. But I now have a 2 month problem that Sonos is aware of and won’t fix. my turntable has always had better than cd fidelity at source level set to level 9. well now level 9 is with a bug and won’t work. levels 1-8 work fine, but at a cost of lower fidelity from the digital volume reduction, making it pointless to spin records. yes, level 10 is still operative, but only if you select 9. selecting 10 leaves you at the last level you were on. thus 9 is now skipped altogether. the end result is if you toggle from 8 to 9, what is really happening is (listening) you are going from 8 to 10. closing app and reopening verifies all this. why the big deal? bec
I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs last just as long. My Connect:Amp is probably only a few years old and cost £400 and now you want me to upgrade for an insulting and derisory 30% off a hugely inflated price of £600!!!!!!!!!!! I will NOT Upgrade and will now be actively looking for alternative products especially as it now obvious you are going to do this to all my other products in the expectation of dubiously getting even more money from loyal Sonos owners. Until this moment I held your Company and products in high regard, now I am appalled by your behaviour and will NEVER buy any more. You greedy b*******s have shot yourselves in the proverbial foot. I dare you to publish this.
Now that Sonos have announced that their products have an end-of-life (EOL), sometimes in as little as 5 years from purchase, can they please clarify their expected EOL projections for all products? Classifying them as “modern” or “legacy” does not help and is far too simplistic. Products can move status overnight without warning. It would be useful to know that a Sonos product bought today for several hundred pounds is expected to be viable for, say, 5yrs. If Sonos wishes to be a software company, they will need to embrace a more mature approach to this issue, and offer an SLA within each product sale to set customer expectations. For example, the Windows 10 support life-cycle has a five-year mainstream support phase that began on July 29, 2015, and a second five-year extended support phase that begins in 2020 and extends until October 2025. Microsoft manages this level of expectation management and costs a fraction of the cost of a home speaker system.
I wasn’t one of the customers who complained about Sonos’ earlier communication this week. However, I initially had the same reaction as many others who wrote in anger or disappointment in this customer community. I commend Patrick Spence for his quick reaction, for correcting course, and for the tone of his letter to customers today. I completely understand Sonos’ internal drivers to urge their customers to upgrade their systems. However, as Patrick well said, customer experience and their loyalty is paramount and trumps anything else. I plan to remain as a loyal Sonos customer and will continue to expand and upgrade my home sound system when it makes sense to do so.
I have spent over $1500 for my Sonos system which is less than 3 years old and now I’m told that my Sonos Bridge and Play: 5 speaker needs to be replaced before May or they will lose their functionality. All that Sonos is offering is a 30% discount on a new speaker, but I paid over $600 for these two products. I think this is poor marketing and strategic planning on Sonos part. If I had known your products functionality would cease after 3 years, I would never have purchased your product. Am I expected to upgrade various products of my system every 3 years? Your products are not inexpensive, so the average user must save in order to purchase your product. You are about to lose a valuable customer.
Am I the only one concerned by increasing number of complaints and Sonos forcing hardware upgrades ?
I’m worried about the software upgrades rendering my current equipment obsolete. I don’t have the money to upgrade with the 30% offer. If my equipment becomes obsolete through feature/software upgrades that I do not want, then I will be dumping Sonos after years of being a fan.Sonos used to set the standard in support and listening to their customers but I sense they have lost their way !Is it just me ?
Can we get the ability to tune and control the volume of center channel independently (like surround audio) in a 5.1 setting? If we get this feature, we won’t have to turn the volume up just to hear the dialogues clearly. Bose app already offers such feature for their soundbars.
Hi fellow Sonos fanatics. Thought I’d share my recent experience with you all. Some of you may know that I’ve been a long time fan, advocate, supporter, beta tester of Sonos. My default inputs and posts on here are mainly around products reviews or helping others with questions. Well recently I noticed one of my gen2 subs in my dual sub, arc, era300s setup went dead all of a sudden. I’ve tried using other gen2 sub power cords, it just wouldn’t power on. The sub was bought brand new from bestbuy 3 years ago and had been kept indoor never been moved. It is also the set used for beta testing. I reached out to Sonos hoping to get it fixed because I am confident that the issue may be a loose end on the inside of the connection causing the current not going through. The sub is in pristine condition. And fyi I own 7 subs in total from gen1 to gen3 and mini. After a week of multiple communications via phone and email with different levels of Sonos customer support team, they decided t
Unfortunately all that I can say about the recent announcement is that Sonos is treating it’s customers as cash cows. The amount of money that each customer spends on a good product runs, sometimes, into 1000’s and then suddenly turnaround and say that your items are no longer viable is incredulous. The reputational damage that Sonos has created could run into millions as loyal customers decide that the expense is not worth it. Sonos rethink, you’re an intelligent firm, but poor when it comes to customer good will.
HiFirst of all let me preface this novella 🙂 by saying I do not consider myself an Audiophile; which by one definition are:“…an exceptional breed of people who are fascinated by pure audio, motivated by sound quality and addicted to audio gadgets. Audiophiles take their passion for music one step further. They're curious about how songs are recorded and the science behind how sounds are reproduced”.With that said let’s begin….Some of you may have read my posts wherein I talk about “stereo separation”. IMO 99% of what one hears musically is not “stereo separation” in its purist form. What one does hear is music and vocals emanating from two speakers spaced at least 6 feet apart where there is a “sweet spot” in the center. The listener has a sense that all instruments and vocals are “dead “center providing the optimum listening experience. The people to blame for this misconception of what is “stereo separation” IMO are the mixing engineers. They rationalize the mixing strategy by sayin
Sonos five. needs a rethink. Bought this speaker at Xmas Big mistake for now.The crossover setup in my opinion is well off. Yes, good base. But music is not just about base!. . What is missing is the voices, way back in the background wearing a Facemask!. I want to hear what is in the music not just thumping base that drowns out voices and percussion. This would be an exceptional speaker if they got the balance right.
With this new platform we believe we are building the foundation for a great and growing community for years to come, but we also recognise that there’s room for improvement. This platform is different from the ones it has replaced, and will never function in exactly the same way, but contrary to the previous platforms we will be able to optimise and make improvements over time. We’ve received great feedback, and as promised, we intend to communicate transparently about what we can and can’t do to improve the community in the weeks and months to come. This topic will be the place where we maintain a list of upcoming changes that have been asked for and where we post updates when something is implemented. We also want to point out changes we have requested but where feasibility is not yet certain, as well as areas where we know we won’t be able to make changes in the near future. We will be looking for more feedback on some areas as they are being planned, so we’ll keep you poste
A very good day to all of you! My name is Seline van Dijk and I'm an intern at Insided, the company behind this here community platform. My assignment is to research and design better user engagement, which basically entails giving advice on and design functions or design changes that will get the users more engaged! But one can't design for users without getting the opinion of users, don't you think? Which is why I'm here! I would like to request your participation in a survey I made, found at the link below: https://goo.gl/forms/XKvx0SE7ETb4xDoy1 It will take you a maximum of 10 minutes to fill out if you really take your time to think, but if you're a fast thinker it won't take you much more than 3 minutes. Your answers will contribute to the research and design decisions, and if your ideas are particularly good you may see them return on Insided communities sometime in the future! Many thanks to any of you who have read this far, and even more thanks if you de
New update to the Arc has lowered the overall volume of my system. What used to be a volume setting at 35 is now at 50. I didn’t want the update but forced to do it. This update is absolutely horrible. Get your “” together Sonos before you force your changes on the customers that support your business.
Sono CEO -Your software is now breaking all of the time and unreliable. Invest in your software development capability because if you don’t - you die. Easy, Reliable - “it just works” is what I expect. Get there Sonos! You are better than this! #long-time-Sonos customer/advocate/evangelist Richard HunterModerator Note: Modified in accordance with the Community Code of Conduct.
I replied to 3 topics this morning over 2 hours. The first 2 are held awaiting moderation but are yet to "approved". I note from comments in a thread on the Announcements section that others are having this issue. Why is this getting much worse and why aren't you or InSided telling us when you make these Draconian changes? Do you not realise you irritating it is?
I bought a Sonos system six months ago from and installed by BestBuy for a second home which I am in about once a month for a couple of weeks. I have become disgusted with the lack of consistency of the system. At least once a month (once a trip) I spend anywhere from 15 minutes to well over an hour on the phone with service to resolve an issues of one or more units not playing or something else. For the kind of money I spent, to have to spend that amount of time on a regular basis to keep the system functioning is beyond reprehensible. On the off chance that somebody in charge at Sonos reads this, I will mention that I have already cost the company business by telling friends about my woes and advising them to purchase something that works as it is advertised. Other complaints will never be addressed, like the portion of a minute of my life I lose every time I open the app on my phone from the time I tap on the icon until the app opens and becomes fully functional. This company w
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