Terrible customer service
2 weeks ago a case was created regarding a tax issue and each time I call for a status update I hear “It’s been pushed” “I have escalated it” “It’s gone to our specialty team”. When a customer calls and you tell them its been escalated, you should hear something in less than 2 weeks or what’s the point of using those buzz words. I even asked for a supervisor to call me. 3 days later, nothing. This will be the last time I buy a Sono’s product if this is the kind of after sales service we can expect.