2 weeks ago a case was created regarding a tax issue and each time I call for a status update I hear “It’s been pushed” “I have escalated it” “It’s gone to our specialty team”. When a customer calls and you tell them its been escalated, you should hear something in less than 2 weeks or what’s the point of using those buzz words. I even asked for a supervisor to call me. 3 days later, nothing. This will be the last time I buy a Sono’s product if this is the kind of after sales service we can expect.
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Hi
Welcome to the Sonos Community!
Sorry to hear of the trouble you’ve had so far. I’ve taken some steps to get your case seen by a manager, but due to the holidays I can’t give you any indication as to how long it will take for you to hear back.
I hope this helps.
I heard back from a level 2 rep named Oscar however he was not helpful. I am tax exempt and eventhough i sent in a copy of my tax card weeks ago he tells me I need to send in a form from my employer which makes no sense at all.
Hi
Ah - it seems you have a few cases related to this issue. I only saw one.
I’m really not qualified to have an opinion on this - I am in the UK and I have no idea as to how your tax system works. I can only recommend that you reply to Oscar, but please be aware that you may yet hear back from someone else looking at another of your cases.
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