2 weeks ago a case was created regarding a tax issue and each time I call for a status update I hear “It’s been pushed” “I have escalated it” “It’s gone to our specialty team”. When a customer calls and you tell them its been escalated, you should hear something in less than 2 weeks or what’s the point of using those buzz words. I even asked for a supervisor to call me. 3 days later, nothing. This will be the last time I buy a Sono’s product if this is the kind of after sales service we can expect.
Terrible customer service
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+19Hi
Welcome to the Sonos Community!
Sorry to hear of the trouble you’ve had so far. I’ve taken some steps to get your case seen by a manager, but due to the holidays I can’t give you any indication as to how long it will take for you to hear back.
I hope this helps.
I heard back from a level 2 rep named Oscar however he was not helpful. I am tax exempt and eventhough i sent in a copy of my tax card weeks ago he tells me I need to send in a form from my employer which makes no sense at all.
+19Hi
Ah - it seems you have a few cases related to this issue. I only saw one.
I’m really not qualified to have an opinion on this - I am in the UK and I have no idea as to how your tax system works. I can only recommend that you reply to Oscar, but please be aware that you may yet hear back from someone else looking at another of your cases.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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