General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,202 Topics
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Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1202 Topics

C
ChookityContributor I
asked in General feedback and conversation

Return policy

Hello!If this question has already been asked, I apologize.My question is related to the return policy. The policy says that the item must be returned within 14 days of requesting an RMA. Is a return still eligible even after 14 days of requesting an RMA? (it is still well within the 100-day return window they have here in Sweden). Thanks in advance! 

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C
2 months ago
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floridamusicContributor I
asked in General feedback and conversation

How can I get Sonos to provide me with an actual updated ETA?

I upgrade my full Sonos system their their S2 products and was 3 amps short.  On 5/30/22, I placed I upgraded through Sonos for those 3 amps and was promised a ship date of 8/12/22.  They did not ship.  I’ve followed up with Dennis in Customer Service and each time he says it is a shipping issue and there is no ETA.  No ETA could mean a week, a month or a year.  As a long time Sonos customer, they aren’t showing any desire to appease my concerns.  Has anyone succeeded in getting a real response from them?

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Bumper
1 year ago
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RadnorContributor I
asked in General feedback and conversation

sonos beam gen 2

My sonos beam audio sticks intermittently

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Jamie A
1 year ago
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thoskinContributor I
posted in General feedback and conversation

s2 app upgrade

New app. Upgraded on one device. Glitchy to begin with. Most things there with new navigation, no biggy. Only frustration is groups as before are shown under “manage” but not all the groups are available for selection to actually play as a group. In my case 3 out of 5 groups can be selected to play. Deleted and recreated those not appearing but still no go. Wait and see I guess. Thankfully I didn’t upgrade in every device.

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Corry P
10 days ago
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MagictwangerEnthusiast II
posted in General feedback and conversation

Tech Products Obsoleting Conventional Audio

Since getting my 2 Sonos Play 5’s,Sub and Roam(which I use for a rear ambience speaker...to great effect…. I’m thinking my old conventional audio equip,though rather high end,has been totally obsoleted.I sold my stuff a while back to fund my daughter’s weddding and admit to having missed it dearly,but not since I’ve gotten this amazing Sonos set up!I mean,even the newest high quality earbuds,coupled with a great music server,sounds so good,who is going to put up with all the space needed,tweaking hassles and heat generation of conventional stuff?….Don’t even go there regarding cost!Not to mention dealing with multiple manufacturers,of which some offer poor support.As I become more and more aware of what the better Tech companies offer and at so much lower prices than the conventional mfgrs. it just seems obvious that those guys are not overly happy these days…..Yes,they have their market,but it’s shrinking at an alarming rate me’thinks.I can only imagine how superb the Tech/Music produ

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Airgetlam
2 years ago
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s99sdpContributor I
asked in General feedback and conversation

Upgrading trade in %

I now have 4 speakers that are now eligible for upgrade.  Can the % available on each of the speakers be consolidated so for example if I have 3 speakers offering 15% each, does that mean I can get 45% off one speaker if I upgrade? I hope this makes sense. Cheers

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Corry P
2 years ago
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TuxUserTrending Lyricist I
posted in General feedback and conversation

Could we get volume adjusting buttons in the S2 app

One of the main issues (except the samba 1 only support), is the difficulty to fine adjust the volume in the S2 app, sure you have the lever to pull, but it’s a lot of work to adjust one step. It had been nice is there had been a [-] and [+] in the S2 app to adjust the volume one step up or down. Another thing I have an issue with regarding the volume, it seems like there are volume levels that are like mute, I have to pull up my volume to 5 before the speaker makes any sound at all and I can tell it’s not the most quiet volume on my Play:1’s, bit too loud for falling asleep to and I have disabled the loudness for the speaker pair (feels like when in pair the volume is a lot louder than if separated). Maybe this is a hardware issue and not a software issue, but I hope it’s the later for then it would be possible to fix it.

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T
1 year ago
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TdascContributor I
posted in General feedback and conversation

does anyone else think sonos connection is so consistently unreliable as to make the product unfit for purpose?

I can't connect and have tried everything. It's because I have a new router from virgin. But my phone effortlessly connects. I have been through the Sonos app process 20 times and it is no surprise that it doesnt connect, because it's always been unreliable. I've gone off music since having Sonos because of the anxiety I have as to whether it will work. It's like an anti Pavlov dog. Is it just me? 

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Stanley_4
20 days ago
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genericnameContributor I
posted in General feedback and conversation

Sonos is an absolute piece of garbage

2 hours and counting *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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James L.
2 years ago
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llpiattContributor I
posted in General feedback and conversation

Headset

Can you come up with a wireless headset product that will tie into the Sonos Beam for the hearing impaired?

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Ken_Griffiths
1 year ago
A
AlexPermitTrending Lyricist II
posted in General feedback and conversation

Good news! New app missing in "Available Updates".

I have what seems to be good news.  I'm running version 16.1 of the Sonos app and have had "App Updates" turned off on several Ipads since May 1st. I also have  "Update Automatically" in the "System Update" tab of the app turned off.  Today, I checked the App Store for updates and found a few apps to update, but the Sonos app wasn't one of them. If this continues, I can "update all" instead of selecting each app update separately.  Of course, I would spot check for Sonos first.Has anyone else experienced this, or was I just lucky today?

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A
3 days ago
ylldwes
ylldwesContributor I
posted in General feedback and conversation

Update Resolved

I’m new to the forum and can’t figure out how to navigate to the question I posted yesterday; but I’d like to add that the problem I’d encountered with the 800 error code and failure to update must have been an internal issue with the Sonos website as it self corrected this morning. Today I was able to successfully get my app to update and properly set up my boost. I would add that the Sonos2 app does not properly reflect the procedure for installing the boost.

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Stanley_4
3 years ago
D
DmodemContributor I
asked in General feedback and conversation

ID.me Discount

Upon validating on ID.me, the US/CAN Military discount is noted as 25%, but upon checking out, the total 25% discount isn’t reflected.

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Airgetlam
2 months ago
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Jersey DEnthusiast I
asked in General feedback and conversation

Sonos: Put the old S2 App back on the App Stores so we can go back!

Please, Sonos, let us revert to the old S2 mobile app until all the bugs and functionality are figured out!

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E
9 days ago
valve one
valve oneContributor I
posted in General feedback and conversation

Tech support shipped over seas.

Has anyone else experienced the horrible tech support now that it has been shipped to a third party over seas. It no longer is the knowledgeable friendly professional tech support that in the years of owning a complete Sonos system I have come to know. Now it’s being put on “Mute” till I have to hangup due to no response or a tech that talks so fast they must be on a time constraint to get me off the phone. Then hangs up at the end of a very painful call with no thank you for being a valuable customer or do I have any other questions no Bye--- just hangs up.  Bring it back to the US of A. at least I won't be put on Mute or Hung up on.  

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S
2 years ago
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RobShamrock1Contributor I
asked in General feedback and conversation

Paypal Payment

Trying to by a Ray with the black friday sale, based in Ireland (so EU) have some money on my paypal account i’d like to use but Paypal is not coming up as option, is it not accepted anymore?  

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O
3 months ago
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swibletContributor I
posted in General feedback and conversation

Sonos keeps shadow-cancelling my and my roommates orders

Hello,my roommate and I have been trying to place our first order on Sonos.com. It always gives us a confirmation screen of success, then it never emails an email confirmation or shows up in the order history. We’ve already reached out numerous times and the sales team always says “it’s a payment error, it’s on your card” but our cards all say that there was no problem. I even paid through PayPal and the authorization is still there, but support just told me it was auto cancelled due to payment verification still. My card issuer told me that the charge went through fine! The cherry on the sundae is that in response to an escalation to the operations team to find out why it isn’t working, my roommate got this answer back:———“Thank you for reaching out to Sonos support.We sincerely apologize for the delay in following up. After looking it over, we are unable to process your order at the moment.With that being said, we highly suggest checking our partner stores if any of them carry the sa

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Jamie A
11 months ago
A
Andy PullinContributor I
asked in General feedback and conversation

6 days and still no returns label..

My play 5 needs returning for a replacement, got a email saying I would receive a label within 1 day… it’s been 6 now. After numerous emails I still an yet to get a response.. what has happened to the customer service? The technical guys are awesome but Sonos are being seriously let down by the returns!!

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A
2 years ago
Dogdad
DogdadHeadliner III
asked in General feedback and conversation

Sonos not found.

I have AT&T fiber and has worked flawlessly. Recently, last couple of days I’ve had WiFi drops. Tech came out this morning and changes a wire outside . Nothing else was changed. I have the same modem router and same password as before. Everything in the house is connected to WiFi and working. Two rooms  with Arc, sub, and ones are working. However , app says Sonos not found and has to be on the same network as devices.  Only thing I see different is iPad has this privacy warning on the WiFi (see pic) but iPhone does not..Again , same everything as before. Pics show what I’m experiencing . Ideas?  

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L
5 months ago
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jasonlovesmusic2022Contributor I
posted in General feedback and conversation

Feature request: Airplay groups + in-app restart button + smoother group management

Hello. I’ve owned and loved Sonos for just over a year and would love to share a few ideas for future updates.Airplay groups: when you create a stereo pair between two speakers, it shows up in Airplay as a single speaker. What if we could use the same concept and create Airplay groups within the app that we can then connect to in the Airplay interface with one tap. For example, say I want to connect to all my downstairs speakers in one tap: I create the Airplay group in the app, select my downstairs speakers, name it “downstairs,” and now whenever I open the Airplay interface on my iPhone I can select “downstairs” and it connects me to all the speakers in that Airplay group, in one tap.  In-app restart button: almost all devices can benefit from a restart once in a blue moon, even Sonos. For those who have multiple speakers, maybe some in hard to reach places, tapping a button in the app settings to restart the entire system (or a single speaker) would be a wonderful quality-of-life fe

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L
1 year ago
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hsr_SWEContributor I
asked in General feedback and conversation

Sonos and Music! Five and Dual Subs

I Would love to use my 2 x Subs (Paired) with my 2 x Fives (paired)for a wide base. Trueplay on that, and would be wonderful.The use of dual Subs should be unlocked!   

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Ken_Griffiths
9 months ago
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MasterTrollAvid Contributor I
posted in General feedback and conversation

Arc missing bluetooth

Like wth?? I don’t want to stream in your walled garden SONOS. I want to listen to what I want when I want. 

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M
10 months ago
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JosueFraustoSoloContributor I
posted in General feedback and conversation

Return to the previous Sonos app.

Le insto a que reconsidere la reciente actualización de la aplicación Sonos y evalúe la posibilidad de volver a la versión anterior. La nueva versión no ha cumplido con las expectativas de los usuarios y parece haber sido desarrollada sin tener en cuenta las necesidades de los clientes. Las funcionalidades añadidas no ofrecen un valor añadido significativo y han generado comentarios negativos generalizados. Esta dirección podría costarle la lealtad de clientes valiosos y dañar la reputación que ha trabajado duro para construir. Estoy dispuesto a darle otra oportunidad para rectificar esta situación. Sin embargo, si no se realizan cambios oportunos, nosotros, como usuarios, nos veremos obligados a desalentar el uso de sus productos. Edit:I urge you to reconsider the recent update to the Sonos app and evaluate the possibility of reverting to the previous version. The new version has failed to meet user expectations and appears to have been developed without adequate consideration for cus

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M
2 hours ago
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FRMAContributor I
posted in General feedback and conversation

good bye

Alright, byebye. I have a playbase, 2 sonos one gen 2 and two sonos roam to give away. what a crappy and overpriced system. sooo many issues, so much hassle. router. connection, reset, yadiyah. man, i just wanna listen to music. putting on a good old boom box now. gee… sonos… sad. 

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F
2 years ago
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Toby JPContributor I
asked in General feedback and conversation

Connecting Era 300 to Denon Preamp pra-1200

I am wondering is someone could advise me (someone with limited hi-fi experience) if I would have any issues connecting a Denon pra-1200 preamp to my sonos era 300. I have been given the preamp along with some other components and wondered if this would be Ok to connect to sonos to allow the sony prx 600 turntable to be used?I believe that the output impedance of the preamp is 10ohm. Will this be OK? 

3
T
1 year ago
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