Quite unethical, but probably just a process.

Definitely doesn’t sit well with a company that is supposed to be customer focused and of decent quality.  Hey Sonos, there are still disgruntled customers out here!

Hi @britcowboy 

Thanks for flagging - I don’t know why that thread was closed, but it should not have been. It is now open again.

Thanks @Corry P .  Like others with similar issues I have a couple of Connect Amps that should be S2 compatible (one replaced with an older one when the S2 system was first launched.  I have been around the houses like others and I find now (on Easter holidays) that the one we use a lot now gives up after a few hours use. (Despite It and the other are turned off by smart switches in the night for a few hours.)