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Rossf
Contributor I
August 1, 2021
Answered

update

Why do Sonos constantly keep sending me an email that asks me to update my first and last name? I have responded dozens of time yet they keep sending me the same email. 
 

thanks

ross

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      Ken_Griffiths
      Ken_GriffithsAnswer
      August 1, 2021

      Yea I checked - it’s definitely Sonos. 
      I don’t really want to deselect the contact details. Let’s see if Sonos comes back to me…

      You can contact/chat direct to Support Staff via this link too… https://support.sonos.com/s/contact

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      4 replies

      Ken_Griffiths
      Ken_Griffiths
      August 1, 2021

      I’ve not been repeatedly asked for my personal details by Sonos and have several Sonos accounts that I use for Home/Holiday Home/Travelling. I’ve also not (yet) seen others mention this before in the community here, but can’t you just simply filter it out to a ’spam’ folder in your email software, perhaps by a slightly ‘unique phrase’ in the message, or it’s ‘subject heading’ etc? 

      You can also deselect the contact options from Sonos (if preferred) in your online Sonos profile at this link:

      https://www.sonos.com/myaccount/user/profile/

      106rallye
      106rallye
      August 1, 2021

      Did you check the e-mails are sent by Sonos?

      RossfAuthor
      Contributor I
      August 1, 2021

      Yea I checked - it’s definitely Sonos. 
      I don’t really want to deselect the contact details. Let’s see if Sonos comes back to me…

      Ken_Griffiths
      Ken_GriffithsAnswer
      August 1, 2021

      Yea I checked - it’s definitely Sonos. 
      I don’t really want to deselect the contact details. Let’s see if Sonos comes back to me…

      You can contact/chat direct to Support Staff via this link too… https://support.sonos.com/s/contact

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