General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,209 Topics
  • 8,560 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1209 Topics

H
harry smithAvid Contributor I
asked in General feedback and conversation

TURN OFF YOUR IN-APP ADS, SONOS!

I have logged on to Sonos and looked at the ‘Contact Options’ under Profile. Here there are two check boxes: Email  and Sonos App . Both these boxes are unticked. (Perhaps they should be ticked? The interface is not clear.) I have also requested to unsubscribe from Sonos email. However, I am still repeatedly getting Sonos spam in the app and via email. Does anybody know how to prevent Sonos from sending out the SPAM.Thanks for your help.

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Paul A
3 years ago
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bseymourContributor I
asked in General feedback and conversation

account

*** off app*Moderator edit to conform with posting guidelines.

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Airgetlam
3 years ago
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coryvContributor I
posted in General feedback and conversation

Fearure Request: Expand Dual Sub capability to more speakers

You’ve added the ability to pair 2 subs to HT setups. This is awesome and works well. I have multiple rooms with a stereo pair of Gen2 Play:5’s and a sub. A couple of those rooms are large and could also benefit from an additional sub, but this is still not possible. I would purchase additional subs if this feature was added.

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Paul A
3 years ago
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SilkContributor II
posted in General feedback and conversation

What is up with Sonos support?

I’ve tried calling twice now and keep getting dropped after waiting 30 minutes each time.  

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Simon B
3 years ago
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JimTheTankContributor I
asked in General feedback and conversation

sonos one and echo dot

I cannot connect my Sonos One second generation to my Echo dots as a group! I want my dots in the lounge and dining room to play the same as the kitchen Sonos one!

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jgatie
3 years ago
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Lou501Contributor I
posted in General feedback and conversation

white sonos arc

The white sonos arc should have white cables as standard the same as the white speakers.It looks ridiculous and having to buy white ones is both a waste of materials and profiteering by sonos on an already expensive piece of kit.shame on you.

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Simon B
3 years ago
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craahaveContributor I
asked in General feedback and conversation

Feature request: Simple way to level sound on all Speakers

Just a feature request. A simple way to adjust sound level on all speakers with one touch.So one touch to have same level on all speakers.

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ratty
3 years ago
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DigitalldjContributor I
posted in General feedback and conversation

What are my options for Dolby Atmos (if any) with my setup

So currently I have the Sonos Amp hardwired to 4 ceiling speakers in my living room and then 2 Sonos Ones in my kitchen and dining room  I’m debating upgrading my current vizio surround setup to the arc and adding 2 additional rear One’s I have a 2017 Model Sony XBR830B Is it even possible to pass the Atmos to the amp from the arc and have it create that effect.. or in the very least if I have the arc + amp, am I able to use the ceiling speakers as general surrounds adding onto the arc and rear One’s? if I'm not getting that Dolby Atmos from either my TV or the arc, would I be better in just saving the money and buying the Play sound bar? Any input would be appreciated, thanks 

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buzz
3 years ago
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HiddlesContributor I
asked in General feedback and conversation

old system - how to upgrade?

Hi, I’ve had my Sonos since about 2006/2007 and have it set up in 3 rooms with the old bridge system, there is nothing wrong with it but I would like to add a couple more rooms. How do I do this with the new system? 

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Paul A
3 years ago
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Alex799Contributor I
asked in General feedback and conversation

Neuer Sonos Port - Trigger Ausgang - keine kompatible Receiver mit Trigger Eingang

 Guten Tag ZusammenIch habe mir einen Sonos Port gekauft, da dieser einen Trigger Ausgang hat und Sonos Werbung gemacht hat, dass man so wie bei HEOS einen Receiver automatisch einschalten kann. Nun musste ich feststellen, dass keiner der renommierten Receiver Hersteller (Pioneer, Denon, Maranz, etc) einen Trigger Eingang haben. Gibt es einen anderen Weg, den Receiver automatisch einzuschalten? Der Sonos Support und der CEO haben mir leider keine Antwort gegeben. Sollte dies nicht gehen, müsste Sonos das Produkt zurück nehmen, da es die ausgeschriebene Funktionalität nicht gewähren kann. Ich hoffe es gibt einen anderen Weg. Es GrüsstAlex

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Airgetlam
3 years ago
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MiFuContributor I
posted in General feedback and conversation

Feature request: Search, Find, Clean-up and Consolidate across playlist(s), Service(s) or even the type of music

 Hi there! Well first of all – sorry, if this feature or function already exists. And if, I’m not able ty find it – then please guide me  I have playlists holding for a few titles to over 3.000. My best guess is that I’m not the only one out there. Playlist containing at big amount music, pod cast etc. across services – that you may no longer use, result in broken “links”, can’t play etc. create frustration and it may usually end up with the playlist is going to be deleted. And Yes… The chaos that is create in my playlists is – by the end of the day, create all by myself. But what if… I could take back the control?   But what if… I could clean my playlist up, the same title appearing more than ones on your playlists, consolidate the titles / music across playlist(s), Service(s) or type of music and move to an existent or a new playlist? That will be something - right?! No - It will be [BiP] awesome :) I hope any at Sonos want to consider my feature request and hope anyone who is readi

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Paul A
3 years ago
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Alex BrodieContributor I
asked in General feedback and conversation

Set Crossfade to stay on

My Sonos system is setup in every room and also connected to the TV, sometimes it's blasting music non stop, other times it's playing as the TV sound bar. I notice that between acting as the TV bar and then playing music that the crossfade option turns itself off?!  All of my playlists are set as alarms. Beyond changing up the playlists every one in a while, I have zero need to be in the Sonos app. And yet I find myself having to jump in to re enable crossfade. I note this issue has been floating around in the forum's since 2012. What's the go? Am I missing a key step or is something so simple and saving my preferences being overlooked? 

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Simon B
3 years ago
E
EcevitContributor I
posted in General feedback and conversation

Sonos Arc cables are black

Jeg synes det er for dårligt at når man køber Arc i hvid og så er ledningerne sorte .Er det en fejl eller er det rigtigt at i vil have at jeg skal selv købe hvide ledninger?

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Mark P
3 years ago
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skhollowayContributor I
asked in General feedback and conversation

Can't connect to Sonos

Bridge was inadvertently unplugged. Now nothing is communicating so I’m guessing it goes to bridge/wifi. Quick fixes aren’t working. Any thoughts?

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Stanley_4
3 years ago
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fischershawTrending Lyricist I
posted in General feedback and conversation

Feature Request: Use Bluetooth 5.2 For New Devices

Since all devices have a Bluetooth module, and apparently you all don’t want to disable it after setup, might as well make use of it.Variable transmission power level: This allows Bluetooth to play a bit nicer with other 2.4GHz devices. LE Audio: Make it another audio sink, allowing one to broadcast from apps that don’t support Chromecast. And who knows, maybe mesh audio in the future? LC3 audio codec. 

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Paul A
3 years ago
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DUBANUELContributor I
posted in General feedback and conversation

Music from turntable or Surround from BEAM

Not a question but a sad result!!! When you set up surrounding with 2 Play 5 connecting a BEAM you’re loosing your connection through the input jack 3.5 and so you can’t hear anymore music from your turntable. Only solution for the moment: buy a SONOS Port !( 449 USD).......No comment!!!

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Annazel S
3 years ago
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Moms5Contributor I
asked in General feedback and conversation

Separating system

What equipment do I need to buy to be able to separate my Sonos into two systems? My new Sonos arc is not compatible with my original play 5 and my bridge. I understand I can still use this speaker, but only by itself. Do I need something connected to my router to support the arc, plus other newer speakers I am using?

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J
3 years ago
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BeefactoryContributor I
posted in General feedback and conversation

Make Most Voted comments the default in forums

Just that. Making oldest comments the default is such a bizarre choice for a support forum. 

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Rowena B.
3 years ago
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Jon CrossleyAvid Contributor II
asked in General feedback and conversation

suggestion: global OFF button

On the app - top of the rooms list.  Would be very convenient if several speakers going when going to bed /out etc.

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controlav
3 years ago
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Lynn47Contributor I
asked in General feedback and conversation

Support Hard to get

I am having a very hard time getting support to communicate with me!

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Airgetlam
3 years ago
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ChrisNordContributor I
asked in General feedback and conversation

Impossible to get in touch with customer service

I called customer service on November 6th and explained that I’m intersted in buying a Sonos system and seeing that Black Friday was coming up I wanted to know if Sonos would price match if the products I bought would be discounted during Black Friday. I was told there is a 45-day price guarantee, and decided to buy the system on November 6th.Around November 24th or so the Black Friday discounts was announced and when I contacted customer service again on November 25th the price guarantee turned out to be a 45-day money back guarantee, which is not the same thing. I explained my case to the customer service representative who told me that I need to talk to the sales team. He registered a case for me and I got a mail saying it could take up to 7 days before I hear back because of high contact volumes.I waited for 14 days, heard nothing back and then tried to call you. I waited for 2 hours in phone queue before hanging up. At the moment I’ve been waiting for 34 minutes. The 45-day return

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Simon B
3 years ago
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BrettfaceTrending Lyricist I
posted in General feedback and conversation

Two of Sonos' three blogs are missing RSS feeds.

Sonos has three blogs.  Only one of them has a functional RSS feed:Sonos Blog:Web: https://blog.sonos.com/RSS: https://blog.sonos.com/en/feed/ Broken.  It’s just a redirect back to https://blog.sonos.com/enSonos Tech Blog:Web: https://tech-blog.sonos.com/RSS: noneSonos Developer Blog:Web:  https://developer.sonos.com/blog/RSS: https://developer.sonos.com/blog/feed  (works!)Can ya’ll please get these working so we can add these to our newsreaders?I love Sonos but not “open up three links manually every day to check for new content” love.

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Simon B
3 years ago
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damasContributor II
asked in General feedback and conversation

poor technjcal support

Should I put up my Sonos system up on eNay for 1/10 the price before they go bust?  Your system isn’t reliable. Worse is your support now is even less reliable. Some genius guy in IT decided it’s cheaper to have a dumb chatbot who will ask 100 questions and get no answers. Then one tries to call you but I guess Sonos 2 isn’t working because you say you’re busy supporting that. But meanwhile you have no problem pushing new products like the radio. MSO now I have a 4 piece system and only one works. And I guess there’s no one to call and speak to.  Sad when good ideas go bust due to lack of execution. 

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Annazel S
3 years ago
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manir81Contributor I
posted in General feedback and conversation

Sono Product testing

Is their any Cool Sonos product testing on this Community Sonos products are COOL and mean it because I have Play 5 and  Couple of Sonos speaker's on my SmartTv.they expensivebut100% worth the price I had them for a while and they still look brand new. it would be a pleasure to TEST some TOP CLASS Sonos speakers...

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Airgetlam
3 years ago
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GJM73Contributor I
asked in General feedback and conversation

Monthly - Annual - Listening Statistics

Has Sonos ever thought of sending out user listening statistics - similar to what Spotify do?Then providing an option of a playlist using the songs I’ve listened to the most or ones I haven’t listened to for a while?I’d certainly use it - great bit of marketing and use of our data.

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Annazel S
3 years ago
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