Enthusiast II

Class Action Lawsuit We all deserve to recoup all hardware investment

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If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

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ALBERTSF

Lyricist III

Strange that some ‘others’, who disabled both their firmware and software auto-update features are still running their systems on S2 and no forced-update was used there by Sonos on their systems?

My Son’s own Sonos system at his home is perhaps proof of that as he opted to not auto-install the firmware and has declined the offer to update his S2 Sonos App.

Also I don’t quite understand why some peoples systems ended up broken and yet my 20+ Sonos device system is all showing and working okay?… even the 18+ installed music services are working/playing here - post update, including the local SMBv2 NAS local library.

Maybe a broken system is not entirely all down to the Sonos update after all - it must be quite difficult to substantiate that, when others, myself included, did not face any upgrade ‘blues’.

The only ’issue’ I had (apart from the widely mentioned missing ‘bits’) was the App seemed slow to open from a fully closed state. My system running with S2 controllers on iPhone/iPad had an App launch time of approx. 10 seconds, or less, from a fully closed state. Post update, that increased on my iPad (primary controller) to 16 seconds, or thereabouts.

I too was blaming the Sonos App/update for that delay. Anyhow, long story short, for the past two days I chose to so end time optimise]ing my local WiFi 6AX mesh network and set about checking the Sonos product SNR levels and changing some things around to improve signal strength. It took a while to sort and I did move some speakers to achieve a desired outcome and moved them around on the local subnet too, fixing them high up with static IP addresses and ensuring that most were using the 5Ghz band where possible, with minimal interference.

In the Sonos Household itself, I also checked the Home-Screen ‘pinned categories’ and shortcut opening times and removed the half dozen links that were ‘letting the side down’ - mostly real old playlists and podcasts etc.

Anyhow I got the new Sonos App opening time down to less than 7 seconds just doing that small piece of work… (I grabbed a screen-capture video and converted that - see attached). And just to also add, I’m running all through a cloud based network security subscription service, so that maybe slowing things down a little too, but I’ve not tinkered with that yet to see if I can make things even quicker. Perhaps I should also consider upgrading my iPad aswell, which is now over 4 years old.

Anyhow maybe some problems don’t all lie with the Sonos App update - there might be other explanations, so before taking up legal action, I would perhaps just ensure that all other possibilities have been explored and eliminated first.

well, it is way more complicated in my case. sonos is a part of larger AV system and all was programmed and interconnected like multichannel Niles amps, Jameston speakers and etc

as per their guidance i rebooted and erase all setting on it and now it is like mosty dead.

i see it is violation of my rights. they have no busioness to chnge it without my concent on hardware side and render it useless

i spent 3 hours with their CS yesterday, 2.5 hours today

god knows how much more

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Bumper

Also I don’t quite understand why some peoples systems ended up broken and yet my 20+ Sonos device system is all showing and working okay?… even the 18+ installed music services are working/playing here - post update, including the local SMBv2 NAS local library.

It’s because the app is a buggy POS. Surprised you don’t understand that yet Ken.

FWIW there have been some threads here about people claiming forced updates. I think they or someone in their house made a mistake, but posts like this keep popping up

https://www.reddit.com/r/sonos/s/gpWBf4miMo

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ALBERTSF

Lyricist III

Also I don’t quite understand why some peoples systems ended up broken and yet my 20+ Sonos device system is all showing and working okay?… even the 18+ installed music services are working/playing here - post update, including the local SMBv2 NAS local library.

It’s because the app is a buggy POS. Surprised you don’t understand that yet Ken.

well, thank y

but, it is actually bringing a bigger issue which i want to talk to my friend who is a general partner in 700+ attorney firm

how is a 3rd party company can control my life and disable / enable things which i paid for and distrupt my well beign? this is not just some sort of privacy issues.. this is a direct violation of consumer right and irst doctrine of sale

equipment i giot is MINE and they have no rights to make any changes to it unless it is EXPRESSED/IMPLIED agreed by me

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Ken_Griffiths

Also I don’t quite understand why some peoples systems ended up broken and yet my 20+ Sonos device system is all showing and working okay?… even the 18+ installed music services are working/playing here - post update, including the local SMBv2 NAS local library.

It’s because the app is a buggy POS. Surprised you don’t understand that yet Ken.

The thing is @bumper, the new App is not always the issue for everyone - it certainly works ok for me - it plays the chosen audio to each of my rooms/groups. I can adjust volume, skip tracks etc. It doesn’t crash and I can certainly wait for any App updates, to put back the missing things that have been widely mentioned, some of which, I may not personally use all that often, anyway.

I don’t have missing Alarms and my local library works fine and is always present in the App… I appreciate you have mentioned that’s not the case for you, but I suspect you may have some local issues that may need to be addressed, either with, or without, the help of Sonos Support. Your standpoint is from your experience and I appreciate that. I’m just not facing the same issues as yourself.

I saw someone mention recently they could not install a Sonos Roam on their system - I tried that this evening and it works here. Someone also mentioned they could not add Alexa to a device - again that worked for me on a Sonos Move - so not everything posted in the community is down to the new App - there can sometimes perhaps be other reasons for some of the reported issues too.

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Jerr77

Lyricist I

I’m in. The forced product product update today took away soundbar and arc functionality with TVs. #done. 90mins to talk to tech support. No agents available to chat. #done

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BadPoodle

Contributor I

I won't pretend to know whether there is a colorable argument for legal action against Sonos for this terrible update. As for me, I'll be tossing my Sonos speakers into the Potomac River and never giving them another dime.

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thejase

Lyricist III

Count me in. How do I contact you?

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Ken 354

Enthusiast II

Let me interject a short note of reality to this thread.

Anybody can sue over anything, to include those on this thread.
A Judge would decide whether to grant class action status, not anyone on this thread.
A jury would determine if said lawsuit prevails, not anyone on this thread. I’m presuming anybody on this thread would be preemptively dismissed from serving on the jury.

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Ken 354

Enthusiast II

Personally, I’d love a lawsuit against Sonos. Discovery is a wonderful and powerful tool, I’d love to know what Sonos knew about this app before they rolled it out.

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G

Greenland

Prodigy I

Also I don’t quite understand why some peoples systems ended up broken and yet my 20+ Sonos device system is all showing and working okay?… even the 18+ installed music services are working/playing here - post update, including the local SMBv2 NAS local library.

It’s because the app is a buggy POS. Surprised you don’t understand that yet Ken.

FWIW there have been some threads here about people claiming forced updates. I think they or someone in their house made a mistake, but posts like this keep popping up

https://www.reddit.com/r/sonos/s/gpWBf4miMo

I have an ipad. In the Appstore, the Sonos icon is yellow. The icon on the homepage changed automatically to black.

No humans were involved in this behaviour.

Forced? I don't know but Spooky? Yes!

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🎵 First We Take Manhattan Then Berlin 🎵

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