**Class Action Lawsuit** We all deserve to recoup all hardware investment

Depends on who he is trying to please.  If the bottom line for investors is met and the backlash of customers is minimal (they hardly ever follow through on their threats), then he’s not all that incompetent at all.  Hell, we just had a poster who ranted that he was going to leave Sonos forever.  They were signed on with an account that was last used 5 years ago, to (you guessed it) threaten to leave Sonos forever. 

I agree most people won’t leave, but some will.  You want to add customers not subtract, there are plenty of competitors who will gladly welcome disgruntled Sonos customers.  The bigger variable in my opinion is not the few that leave forever but how many people who would have expanded their Sonos product line now won’t.  How many professional installers who recommended Sonos now won’t.  How many fans who talked people in to buying Sonos now won’t.  These variables are hard to quantify but can have a real impact on future sales.  

Yeah the CEO should be ousted for this tbh

My account hasn't been used in years, because I never need to come to the forums. But since my speakers now do not function as advertised, well it makes sense that I'm interested in leaving. 

The logic here isn't difficult. 

Sonos stock price has declined by -19% since IPO launch. (quote Motleyfool)
The latest Sonos Software update (80.00.20 and later) has caused massive impacts to existing loyal customers , who now find thier expensive Sonos sound systems investment is unusable.

I think stockholders are going to be very angry at Sonos CEO.
Certainly previous loyal customers are

BTW our Play1 and Play Bar wont connect and register under the new broken software.

Sonos stock has dropped significantly in the last three months.  When they last reported their numbers they missed their earnings estimates by seven cents. There has been significant insider selling as of late.  Several red flags.  Whether the app rollout will cost them business depends on who you believe.  If you believe those posting out here it will.  If you believe the CEO who said 99% of the people love the new app it won’t.  My prediction is the future of the company, at least in the next year will be determined by the sales of the new headphones.  

I perhaps wouldn’t be sucked in by everything you read… there are other ways to look at some things in context - just take the last year’s Sonos results, as example. That’s quite a different slant:

The software ‘remote’ control App might be going through a bad spell at the moment .. (most likely that will be a temporary issue for the majority anyway) .. so I’m personally not about to step away and give up my Sonos Hardware here, nor make any idle threats to ever do that. 

IMV Sonos hardware is still excellent (it’s why the majority of us are here in this community) and I am definitely getting the new Sonos Ace Headphones too.

I don’t want to bring down, or take legal action, against Sonos for a controller App that’s been stripped back and being rebuilt from the ground up. I’m just going to wait it out. I can still ‘easily’ play music to all my speakers, even without opening the new Sonos App and that also includes my locally held music library too.

If Sonos, as a company, was brought to its knees - we all will likely lose-out, not to mention the paperweight-like products that would be left behind in our Homes that no-one would want to take off our hands. I much prefer to wait patiently and let Sonos Staff get on and fix the ‘known’ (repeatedly-spoken-about) App issues at the earliest opportunity and then I will just look foward to their next hardware innovation, which, like everything Sonos do, will likely continue to out-class all their hardware competitors. Sell/Swap your Sonos products if you want to, instead of threatening to do so. I’m personally choosing to stay put and wait for all to get sorted, which it will.

Also @Acloud, with your own Sonos system, you ‘may’ just have a coincidental local network SSDP device discovery issue on your LAN, or something similar, as I’ve not seen others here in the community shouting about their Play:1’s (or Playbar’s for that matter) not working with the new App. I would at least explore these possibilities, before jumping to the conclusion your issues lie with the App, as I suspect very little has changed in terms of the hardware/firmware and the Sonos App itself is merely a software ‘remote’ for your Sonos players.

I don't think the unknown number of recent Ikea Symfonisk purchasers who've been sitting and waiting for almost a month to be even able to install their new shiny speakers will be as optimistic as you are! 

..and yet a .apk file install can quickly sort that too if they have, or can borrow, an Android device, plus I’m sure Sonos Support would be able to assist them, but it’s a different ‘kettle of fish’ for someone that already likely had their ‘old’ Playbar and Play:1 setup in their Sonos Household already.

Most people don't understand what a .apk even is. Come on, now.