Enthusiast II

Class Action Lawsuit We all deserve to recoup all hardware investment

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If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

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mileticr

Lyricist III

I’ve got a significant amount invested in Sonos hardware (probably around $5000 - more than $1500 just this year and been buying for about 11 years. it is totally ****** at this point and as important as music is to my daily routine, I can’t play or update my home library without upgrading to this POS interface on android.

add my name to the class action lawsuit ASAP; while @Ken_Griffiths may be happy with his ipad version, a great many of us on Android and PC are absolutely not satisfied. WHERE ARE THE TECHNOLOGY ARTICLES COVERING THIS DISASTER?

Moderator Note: Modified in accordance with the Community Code of Conduct.

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Local Libraries are why I purchased Sonos and spent $5000 on about 25 devices so far in 13 years.

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ALBERTSF

Lyricist III

Hi MattyJake,

No question this situation begs for legal action. Fraud is fraud. Customers were tricked into updating an app when the update was clearly not ready. No notice was given. Purchasers of Sonos products are not getting what they paid for. Sonos has advertised its products to be used in a certain way, which is not true right now. A good place to start would be for someone to interest the Google attorneys into making a referral. State laws differ dramatically, any troll on here stating unequivocally that no action will work is nothing more than a troll.

The law continues to change and evolve. Many states (Massachusetts!!) have strong consumer protection statutes. Corporations that behave in an unfair way can and are often held accountable. Even if Sonos was unaware that its software was defective, it certainly received notice as soon as it rolled it out. the fact that Sonos has refused to rollback the app until its fixed may very well be an unfair business practice. (Sonos has an office in MA.)

Sonos told you during the AMA that it is well aware of potential legal culpability. Why do you think each question was most likely vetted by attorneys before they answered in an often vague and unintelligible manner?

Actually never “upgraded” anything. They autoupdate it without my permission. I have very complicvated system which stop woirking all together ! spent 3 hours of my time with their stupid CS and will probbaly have to pay $1000s to someone figure out how to make all work again.

I do not understand legality of “upgraded” which render my system to non working status and requing pay for sofisticated service plus 10s of hours of my time which is $250 per hour (W2 confirmed) . so they can change it again in the month or 2 and what? i will have to pay $1000s again?

Lets sue them

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jgatie

Actually never “upgraded” anything. They autoupdate it without my permission. I have very complicvated system which stop woirking all together ! spent 3 hours of my time with their stupid CS and will probbaly have to pay $1000s to someone figure out how to make all work again.

I do not understand legality of “upgraded” which render my system to non working status and requing pay for sofisticated service plus 10s of hours of my time which is $250 per hour (W2 confirmed) . so they can change it again in the month or 2 and what? i will have to pay $1000s again?

Lets sue them

Who are you paying $250 an hour? Certainly not Sonos, they don’t charge for support. If you tried to contact Sonos and they asked you to pay an hourly fee, you contacted a scam site.

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ALBERTSF

Lyricist III

Actually never “upgraded” anything. They autoupdate it without my permission. I have very complicvated system which stop woirking all together ! spent 3 hours of my time with their stupid CS and will probbaly have to pay $1000s to someone figure out how to make all work again.

I do not understand legality of “upgraded” which render my system to non working status and requing pay for sofisticated service plus 10s of hours of my time which is $250 per hour (W2 confirmed) . so they can change it again in the month or 2 and what? i will have to pay $1000s again?

Lets sue them

Who are you paying $250 an hour? Certainly not Sonos, they don’t charge for support. If you tried to contact Sonos and they asked you to pay an hourly fee, you contacted a scam site.

who am I? i am CEO of the company. And by the way we are asset liqvIdators so i am pretty familiar with what is called FIRST SALE DOCTRINE, dealt with amny companies trying to prevent us from selling their hardware. Alway win. They can restrict ONLY software sale, not a hardware sale

They violated a law and will be sued for sure

It is not a software which is in essense a “license :” instead of the product. It can’t be sold or etc without their permission. They can change software as p[er any standart license agrement, BUT hardware is a different story. once you buy it , you RETAIN ownership of the hardware and they have no rights to change your settings without your expressed permision

many compare it to PAID service, like DirectTV for example, it is not , since you purchased HARDWARE and software is free to just control it, they have no rights to change to remove control from me or you

Naturally they will not easily pay for my time and 1000s for technicians to fix my system, but may be forced to in legal process

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jgatie

. . . backs out of the thread . . . very slowly. 😬

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Bumper

Actually never “upgraded” anything. They autoupdate it without my permission. I have very complicvated system which stop woirking all together ! spent 3 hours of my time with their stupid CS and will probbaly have to pay $1000s to someone figure out how to make all work again.

I do not understand legality of “upgraded” which render my system to non working status and requing pay for sofisticated service plus 10s of hours of my time which is $250 per hour (W2 confirmed) . so they can change it again in the month or 2 and what? i will have to pay $1000s again?

Lets sue them

Who are you paying $250 an hour? Certainly not Sonos, they don’t charge for support. If you tried to contact Sonos and they asked you to pay an hourly fee, you contacted a scam site.

who am I? i am CEO of the company. And by the way we are asset liqvIdators so i am pretty familiar with what is called FIRST SALE DOCTRINE, dealt with amny companies trying to prevent us from selling their hardware. Alway win. They can restrict ONLY software sale, not a hardware sale

They violated a law and will be sued for sure

It is not a software which is in essense a “license :” instead of the product. It can’t be sold or etc without their permission. They can change software as p[er any standart license agrement, BUT hardware is a different story. once you buy it , you RETAIN ownership of the hardware and they have no rights to change your settings without your expressed permision

many compare it to PAID service, like DirectTV for example, it is not , since you purchased HARDWARE and software is free to just control it, they have no rights to change to remove control from me or you

Naturally they will not easily pay for my time and 1000s for technicians to fix my system, but may be forced to in legal process

The auto update is a setting in your phone in your app. I mean you control whether this happens or not, not Sonos. Can you sue if you control this?

IMO Sonos misrepresented and were deceptive about the state of the app, saying that things would be the same as before when they weren’t. Whether you can sue for that you might have a better idea

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A

ALBERTSF

Lyricist III

Actually never “upgraded” anything. They autoupdate it without my permission. I have very complicvated system which stop woirking all together ! spent 3 hours of my time with their stupid CS and will probbaly have to pay $1000s to someone figure out how to make all work again.

I do not understand legality of “upgraded” which render my system to non working status and requing pay for sofisticated service plus 10s of hours of my time which is $250 per hour (W2 confirmed) . so they can change it again in the month or 2 and what? i will have to pay $1000s again?

Lets sue them

Who are you paying $250 an hour? Certainly not Sonos, they don’t charge for support. If you tried to contact Sonos and they asked you to pay an hourly fee, you contacted a scam site.

who am I? i am CEO of the company. And by the way we are asset liqvIdators so i am pretty familiar with what is called FIRST SALE DOCTRINE, dealt with amny companies trying to prevent us from selling their hardware. Alway win. They can restrict ONLY software sale, not a hardware sale

They violated a law and will be sued for sure

It is not a software which is in essense a “license :” instead of the product. It can’t be sold or etc without their permission. They can change software as p[er any standart license agrement, BUT hardware is a different story. once you buy it , you RETAIN ownership of the hardware and they have no rights to change your settings without your expressed permision

many compare it to PAID service, like DirectTV for example, it is not , since you purchased HARDWARE and software is free to just control it, they have no rights to change to remove control from me or you

Naturally they will not easily pay for my time and 1000s for technicians to fix my system, but may be forced to in legal process

The auto update is a setting in your phone in your app. I mean you control whether this happens or not, not Sonos. Can you sue if you control this?

IMO Sonos misrepresented and were deceptive about the state of the app, saying that things would be the same as before when they weren’t. Whether you can sue for that you might have a better idea

well, i never enabled anything and never even purchased a system myself. It was a part of very sofisticated remodeling in penthouse i bought 2 years ago. everything was working fine for 2 years. Now the whole thing is dead and i will naturally will try to hold them accountable for it and So now i have to hire a guy who can figure out how to fix it all

it is all tied up to TV, amps/speakers and etc

why shall i invest MY time and money to accomodate their changes which deprive me from use of the system??

what if they decide again to update it somehow so i will again have to spent 1000s?

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Anonymous

Lets sue them

It’s a great rallying cry, and don’t get me wrong, if you think you have a case then go for it.

This thread (and half a dozen similar ones) periodically bubble up to the top of the list when someone, like your good self, adds their name to the list.
But therein lies the problem. Simply adding in your name or intent doesn’t in itself amount to a lawsuit. Somebody actually has to launch it. Otherwise the rallying cry starts to sound a little more silly the more people who shout it but then don’t do anything.
I’m not being dismissive m, I’m simply saying somebody has to do more than simply say ‘me too’.
Who will be the one to take it on ?

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Ken_Griffiths

Strange that some ‘others’, who disabled both their firmware and software auto-update features are still running their systems on S2 and no forced-update was used there by Sonos on their systems?

My Son’s own Sonos system at his home is perhaps proof of that as he opted to not auto-install the firmware and has declined the offer to update his S2 Sonos App.

Also I don’t quite understand why some peoples systems ended up broken and yet my 20+ Sonos device system is all showing and working okay?… even the 18+ installed music services are working/playing here - post update, including the local SMBv2 NAS local library.

Maybe a broken system is not entirely all down to the Sonos update after all - it must be quite difficult to substantiate that, when others, myself included, did not face any upgrade ‘blues’.

The only ’issue’ I had (apart from the widely mentioned missing ‘bits’) was the App seemed slow to open from a fully closed state. My system running with S2 controllers on iPhone/iPad had an App launch time of approx. 10 seconds, or less, from a fully closed state. Post update, that increased on my iPad (primary controller) to 16 seconds, or thereabouts.

I too was blaming the Sonos App/update for that delay. Anyhow, long story short, for the past two days I chose to spend time optimising my local WiFi 6AX mesh network and set about checking the Sonos product SNR levels and changing some things around to improve signal strength. It took a while to sort and I did move some speakers to achieve a desired outcome and moved them around on the local subnet too, fixing them high up with static IP addresses and ensuring that most were using the 5Ghz band where possible, with minimal interference.

In the Sonos Household itself, I also checked the Home-Screen ‘pinned categories’ and shortcut opening times and removed the half dozen links that were ‘letting the side down’ - mostly real old playlists and podcasts etc.

Anyhow I got the new Sonos App opening time down to less than 7 seconds just doing that small piece of work… (I grabbed a screen-capture video and converted that - see attached). And just to also add, I’m running all through a cloud based network security subscription service, so that maybe slowing things down a little too, but I’ve not tinkered with that yet to see if I can make things even quicker. Perhaps I should also consider upgrading my iPad aswell, which is now over 4 years old.

Anyhow maybe some problems don’t all lie with the Sonos App update - there might be other explanations, so before taking up legal action, I would perhaps just ensure that all other possibilities have been explored and eliminated first.

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ALBERTSF

Lyricist III

Lets sue them

It’s a great rallying cry, and don’t get me wrong, if you think you have a case then go for it.

This thread (and half a dozen similar ones) periodically bubble up to the top of the list when someone, like your good self, adds their name to the list.
But therein lies the problem. Simply adding in your name or intent doesn’t in itself amount to a lawsuit. Somebody actually has to launch it. Otherwise the rallying cry starts to sound a little more silly the more people who shout it but then don’t do anything.
I’m not being dismissive m, I’m simply saying somebody has to do more than simply say ‘me too’.
Who will be the one to take it on ?

well, i am going to call around to some law firms i know.. will see

perhaps others will do so too

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