**Class Action Lawsuit** We all deserve to recoup all hardware investment

Not that spooky, surely? Unless you’ve specifically turned off auto updating for certain apps, all your phone and iPad apps will update on their own. Sometimes you’ll go into the App Store and there will be apps showing Update, but mostly that’s because those have yet to be done automatically. They are updated overnight and/or while devices are on charge.

Uh-huh... auto update set to off.  Same happened with Android - the black Angel appears.  I haven't allowed auto update on any device for years. Maybe not spooky, but how about paranormal(?!). 

Just from reading the things mentioned in your post here, it seems you did not turn off the update. There are two sides to an update. The speaker firmware and the Sonos App software - they go hand in hand. The latest App needs the latest firmware for all to work and vice versa.

So nothing is achieved by switching off just one of these things only… as is mentioned repeatedly in this community, especially during the S1/S2 separation.

Once again the Sonos updates are not forced on anyone, they’re entirely optional. My Son is happily still using the S2 App with his products on the older version of the firmware. He has chosen to wait until some further features are added to the new App before installing the updates.

Believe it or not... Years of multi-device & software installs.  Both levels of auto set to off - it's the first thing I do with any setup if it's available (eg. Some Echo devices can't be 'protected'). Anyway, makes no difference as the Sonos universe is definitely black and there's only a one-way ticket. 

Otherwise, the app such as it is (especially the newly intrusive useless Headphone option - I don't have one & won't ever buy one) works somewhat sluggishly for me.   How I would feel about the permanent absence of my SMBv1 music library, if I had had a big curated collection, is a moot point.  And as far as I can tell, without investing time, effort and possibly cash, there's still no way to install / specify a smbv2 device using the app as it is now.

Overall, I'm still left with a bitter taste over all this farago. 

when can we expect an actual update? And no, “in the coming weeks” isn’t good enough. This is effectively planned obsolescence. Having just moved house I can’t update the network rendering them absolutely useless 
 

I really want to know how on earth this update was rolled out? Whoever approved the roll out needs to be sacked. 

Same here 100%. Hope they lose a lot of their customers for it too. Not too long ago Apple was nailed for planned obsolescence this doesn’t feel too dissimilar 

I also see comparisons to Bed Bath and Beyond.  They revamped and did away with their famed coupons which their most loyal customers loved.  They did eventually bring them back but too late, they are bankrupt now.  Question is how many of their most loyal customers will Sonos lose over the new app and slow response to fix?  Companies always pay a price for alienating their most loyal customers.  A successful business adds customers doesn’t lose them with the hope of finding replacements.  We will see the impact of this disaster over the next year.  Do their customers forget about this in time and move on, or do they not forget and move away?  

The whole fiasco seems completely unnecessary and avoidable - test the system before punting an update on live products? Complete incompetence, not exactly rocket science that they need to review their workings before submitting it. 

I’m pretty sure it was tested, and there are accounts from beta testers that said it was found lacking.  This feedback was obviously overridden by a need to support the new hardware slated for the end of the fiscal year in June.  That’s not the developers doing, that’s a decision made well above them. 

Jgatie, I agree, probably not incompetent developers, but definitely an incompetent CEO.