Enthusiast II

Class Action Lawsuit We all deserve to recoup all hardware investment

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If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

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unahppyowner

Enthusiast II

Hi MattyJake,

No question this situation begs for legal action. Fraud is fraud. Customers were tricked into updating an app when the update was clearly not ready. No notice was given. Purchasers of Sonos products are not getting what they paid for. Sonos has advertised its products to be used in a certain way, which is not true right now. A good place to start would be for someone to interest the Google attorneys into making a referral. State laws differ dramatically, any troll on here stating unequivocally that no action will work is nothing more than a troll.

The law continues to change and evolve. Many states (Massachusetts!!) have strong consumer protection statutes. Corporations that behave in an unfair way can and are often held accountable. Even if Sonos was unaware that its software was defective, it certainly received notice as soon as it rolled it out. the fact that Sonos has refused to rollback the app until its fixed may very well be an unfair business practice. (Sonos has an office in MA.)

Sonos told you during the AMA that it is well aware of potential legal culpability. Why do you think each question was most likely vetted by attorneys before they answered in an often vague and unintelligible manner?

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Anonymous

Sonos told you during the AMA that it is well aware of potential legal culpability.

Well I wasn’t paying the closest attention during the AMA as it was a shambles. But did they say this? I mean did they categorically state this, with regards the new app? Can you copy this in, please as I don’t recall this. Thanks.

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jgatie

Sonos told you during the AMA that it is well aware of potential legal culpability.

Well I wasn’t paying the closest attention during the AMA as it was a shambles. But did they say this? I mean did they categorically state this, with regards the new app? Can you copy this in, please as I don’t recall this. Thanks.

No, they didn’t state this. The poster is inferring this from the mean time between answers being due to (in the poster’s opinion) the need to consult with lawyers. In other words, it’s a WAG.

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Anonymous

Sonos told you during the AMA that it is well aware of potential legal culpability.

Well I wasn’t paying the closest attention during the AMA as it was a shambles. But did they say this? I mean did they categorically state this, with regards the new app? Can you copy this in, please as I don’t recall this. Thanks.

No, they didn’t state this. The poster is inferring this from the mean time between answers being due to (in the poster’s opinion) the need to consult with lawyers. In other words, it’s a WAG.

I didn’t think so. Sounds like unhappyowner is guilty of terminological inexactitude.

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melvimbe

I would recommend you go talk to a lawyer about this. They can tell you that you have no case or refer you to a lawyer that deals with class action cases like this. The new lawyer can then tell you have no case, maybe tell you that you need to gather more complaints and evidence of damage, or that they will do that work for you, possibly for a fee.

Either way, I don’t think Sonos is really too concerned about legal action, they would/should be much more concerned about customer relations and impact on sales, until they get something official from a law firm.

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Danny

Bumper

I would recommend you go talk to a lawyer about this. They can tell you that you have no case or refer you to a lawyer that deals with class action cases like this. The new lawyer can then tell you have no case, maybe tell you that you need to gather more complaints and evidence of damage, or that they will do that work for you, possibly for a fee.

Either way, I don’t think Sonos is really too concerned about legal action, they would/should be much more concerned about customer relations and impact on sales, until they get something official from a law firm.

Are you a lawyer?

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rich Colwell

Contributor I

Class action? Sign me up.

I am angry to have lost the functionality that i purchased this equipment for

Play5 x 2

Play3 x 2

Play1 x 4

Subwoofer x 1

Soundbar x 1

Comes to a bit of money for equipment that no longer serves the purpose it was purchased for (excepting the soundbar)

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Gingertrev

Lyricist I

I bought my £2500 sonos system primarily to play my own music library plus the occaisional radio station. In one fair swoop, Sonos have deprived me of the service that I paid for, I can no longer connect to my library on either my PC or my ios phone, i dont know how things work in the US, but wherever you are that is a case of not providing a paid for service,

If I were in the US id be jumping up and down as well,

Good luck to you

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Mattg-2024

Lyricist II

Count me in. Adding to this thread to get updates.

im at a roam, 4 play 1s, 2 beams, 1 arc, 2 subs, 2 era 300s, 1 era 100.

Most are completely unusable as I am stuck with a “sign in as system owner” bug that no one is able to help me with.

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Ken_Griffiths

Count me out of any ‘class action’ - I have core functionality. Sonos rooms are present, all my services are there and working. I can see and play my locally held NAS library. Voice services (Alexa in my case) are fine. All speakers are working, both individually and in groups, pairs etc.

I can even use a multitude of other Apps/services to play audio to my speakers using…

Airplay
Direct Control (Amazon/SMAPI)
Bluetooth
DLNA
TV Apps

Yes, I’m a bit ’miffed’ that some previous functionality I sometimes used in the Sonos App, such as ‘play next’ ‘add to end of queue’ and queue editing etc. are not in the current release, however by all accounts, the majority of that looks like it’s in the pipeline to be returned and I still have those features in various other MSP Apps anyway and that’s without having to resort to 3rd-party Apps that can mimic a majority of the previous Sonos App’s functionality.

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