**Class Action Lawsuit** We all deserve to recoup all hardware investment

I believe the new Sonos App, as far as I’m aware, is just for ‘existing; S2 products only - you likely need to use the old S1 App for your previously setup devices that are on the S1 App build 11.4 or earlier.  

My thoughts are to perhaps try the "System Compatibility Checker" (SCC) in the S1 App, to see if it will move/upgrade them to the new Sonos App (that’s assuming it’s what your are trying to do here?)… if no joy with the SCC tool, then you may need to speak to Sonos Customer Support about your predicament.

Here is the link to contact them:

https://support.sonos.com/s/contact

Update on Sonos One setup: Updated Sonos 2 android app.
Sonos 2 app Recognised Sonos One, connected and registered, but didnt give a room allocation,
I can sellect Sonos One system (one time only) BUT when I try to access the system containing Sonos One it goes back to settings with no “products found”. I can find my existing system but not the Sonos One just set up.

In system settings cant add a speaker or component , when I touch the screen button nothing happens
I would call this still broken for basic device setup connection function
 

As far as I know there are no instances of the new software 'breaking' any hardware components. 
 

I think the point is more that the collective functionality that existed on the day I bought a system is now - from my perspective at least - seriously compromised. Hardware/firmware/software - doesn’t really matter - I bought a collective thing and this has seriously screwed the basic functionality of the way I (yes me, possibly not you) use the system. There may be “feature updates” in the pipeline (though as someone in software development these should be carefully designed, implemented and tested - sounds like they will be rushed out). Plus these “feature updates” are in some cases basic functions which should have been present from day one. In terms of browsing and playing music “ad hoc” - you can play one song at a time…! Sounds like the old days of 45rpm singles… that really is progress Sonos - well done Spence & team. 

Never have I experienced any company that drained me about 6000 dollars of speakers , made my speakers almost all obsolete not allowing me to use them. Even iphone 6 can be used . Dramatically changed my app experience , prevents me from listening to my own music library. Bugs and connectivity keep getting worse with time one downgrade after the other . Please help me get half my money back. I never made such a mistake . Speakers out of all equipment last a lifetime but these are simply worthless by an evil company purposefully stole and scammed me . I support mass action lawsuit against sonos . I never take my time in joining any forum ever except now.

I see that download and use of the updated version of the app - requires “acceptance” of a whole raft of conditions - including section 13 - not participating in a group action against Sonos. This is all so ridiculous. I liked Sonos - it was a great, if not perfect product. They’ve steam rollered us  with a half baked “replacement” app that removes some really basic functionality - and surprise surprise - people are upset. Maybe I’m wrong and it’s always been there - but it seems like a very defensive move to now require people to “accept” these terms - before being able to use their own equipment. So Spence and Co. are under commercial pressure to deliver new revenue (… headphones) - but not by upsetting 1% (REALLY!?) of their customer base (the other 99% apparently being happy). It takes a real leader to accept things are not as they should be, to step back, take a breath and try (carefully) again.

A lot of times, those agreements are unenforceable. 

Sonos publish the archives of previous version on the website. That clause has been there since November 2022, including opt out instructions, and prior to that there was a binding arbitration clause, so it’s nothing new.

It also isn’t a Sonos specific thing and many companies, especially tech ones, have been including similar in their terms of use/eula for years. The T&C highlight has started appearing in multiple locations online and looks to me like people deliberately trying to find planned malice to wind people up where none actually exists.

Did Sonos mess up? Big time. They messed up the release, how they handled the chaos that followed as a result and how the company leadership responded to the issues.

Part of me hopes, especially for those affected, it will act as a wake up call for people to stop sleepwalking their way into giving increasingly more control of parts of their life to companies, but in reality it won’t. Worse things have occurred with other companies and it didn’t dramatically change people’s behaviour.

Like the post above yours demonstrates

• Sonos didn’t drain them of money, they chose to give Sonos the money.
• the speakers haven’t been made obsolete, the software is not working correctly and missing feature of the previous version, but that isn’t the same as obsolete and not being fixed.
• While passive speakers can be expected to last a lifetime with a little simple maintenance, a Sonos speaker is a media player, power amplifier and speaker in one so not really a valid comparison.

Rather than accept responsibility for their action of choosing products they have no control over, they deflect it to the company they bought from.

@sigh 

Very well put.

A note regarding the new Terms of Use Sonos requires you to accept when using the app… for me noticed today when opening the iOS app:

PLEASE REVIEW SECTION 13, TITLED "DISPUTE RESOLUTION" CAREFULLY, AS IT SETS FORTH HOW THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION, AS WELL AS YOUR RIGHT TO OPT OUT OF SUCH PROVISION. IT IS IMPORTANT YOU READ THE TERMS OF THIS AGREEMENT BEFORE PURCHASING, DOWNLOADING, REGISTERING AND/ OR OTHERWISE USING SONOS PRODUCTS AND/OR SERVICES.

It seems all the talk of a class action suit have reached management.

In section 13 (j):

Right to opt-out of the Arbitration Agreement. IF YOU DO NOT WISH TO BE BOUND BY THE “ARBITRATION AGREEMENT” AS SET FORTH IN THIS “DISPUTE RESOLUTION” SECTION 13, THEN: (1) you must notify Sonos in writing within thirty (30) days of the date that you purchased a single Sonos Product or otherwise become subject to this Arbitration Agreement (or any subsequent changes to the provisions of the section titled “Dispute Resolution”); (2) your written notification must be mailed to Sonos at 301 Coromar Dr., Goleta, CA 93117, Attn: Legal Department or emailed to arb-opt-out@sonos.com and (3) your written notification must include (a) your name, (b) your address, (c) the date you purchased the product, if applicable and (d) a clear statement that you wish to opt out of this Arbitration Agreement. Sonos will continue to honor any valid opt outs if you opted out of arbitration in a prior version of the Agreement pursuant to the requirements set forth in that version. If you do not timely opt out of this Arbitration Agreement, such action shall constitute mutual acceptance of the terms of these “Dispute Resolution” provisions by you and Sonos.

Definitely interested in Class Action Lawsuit.