**Class Action Lawsuit** We all deserve to recoup all hardware investment

Never going to happen.

Totally agree.  I had about $8,000 - $10,000 (guessing) professionally installed when we moved into our new house.  Every bit of it is totally worthless now.  Even if they get this update figured out it’s gonna cost me a fortune to get my AV guy to make it all function again.  He’s a sharp guy and a Sonos certified installer and he doesn’t have any idea how to get my system operating again.  I can understand that equipment can, in time, become obsolete, but there was no “warning” or “notice” associated with the update that would indicate that I could possibly render my entire system obsolete.  I’m at a point where I will more than likely have to replace my entire system.  I am looking at alternatives to Sonos.  

Shame on Sonos!!

I can’t trust this new app in a commercial setting.  This new app is so bad and so unresponsive that music will be playing and the app will show nothing playing. I hit play on a song, which was part of a playlist, then the next song came on and was totally fine for the employee to listen to if they chose, but absolutely offensive for the general public. I opened the app and it showed that nothing was playing the speakers that were playing music with lots of profanity. I had just hit play one some before on the same device and now there was no way to stop the music because the app showed nothing playing.  I’m running around grabbing ladders to unplug the speakers.  I left in a private office and could only get it to pause after I turned the phone off, powered it back up and opened the app.  This app sucks so bad I can’t trust it anymore in my business and I currently have over 20 Sonos speakers.  Thanks for sinking me  with 8 grand of untrustworthy crap.

1 - Playbar

3 - Beams

2 - Roams

4 - 5’s

11 - Play 1’s

1 - New $400 NAS I can’t use to go with my 21 - speakers that I can’t use, not to mention all of the expensive stands for each speaker….$1,000’s of dollars that are useless.

All this money spent and we sit in silence.

Roll back the old app.

Sign me up for the class action lawsuit.

I want my:

Hours on hold returned

and my money invested returned

Count me in on the class action too if it gets off the ground - I play almost solely from my own music library on my  NAS - the link to this library in Sonos app just disappeared and no way to get it back - total disgrace of a company

I just want to be able to use the product I paid a lot of money for again. I didn't update it, it updated itself and now can't find my Beam 2, can't connect my sub mini and two S1s g2s.

Was going to buy my Mum an Era but not anymore, how on earth would she bea able to use it!

I'm in.

There is no ‘in’ because there is no lawsuit.  Only lots of people saying “I’m in”.

Updated: After browsing more of the posts in this thread, I have to agree that a lawsuit is unlikely. But I’ll leave my complaints untouched below, if anything to add my name to the group of people who feel significantly burned by the decisions that Sonos made here, and who will very likely back away from being a customer and recommending Sonos to others.

Count me in… I’ve been a loyal Sonos customer for years, and have gotten several friends into the ecosystem as well. I now feel completely betrayed by the new app, and even worse, I feel embarrassed that I got my friends into the ecosystem. I’ve likely spent on order of several thousands of dollars on new and used Sonos gear, most recently by upgrading from Playbar to the Arc + Sub. Overall, the hardware is fantastic, and the quality of audio is amazing. But, the bugs and faults of the new app have driven me to want to sell all of my Sonos gear and move to something else. The biggest issues for me, as a user are:

1. Control latency in the new app is terrible… (re)grouping actions and volume changes can sometimes take significant amounts of time, or just not happen at all. It’s like there are a bunch of hidden race conditions introduced between the new app and onboard firmware.
2. Loss of connection to my extensive Plex music library is a deal breaker. I can still play from PlexAmp, but now that process is a crap shoot… about ¾ of the time, trying to connect to an existing group from PlexAmp just fails. But with the loss of local media integration in the new app, there’s no other choice… well Airplay 2 I guess.
3. Loss of queue editing and other meta actions associated with tracks.
4. Group volume controls are inconsistent… when using the collapsed volume controls you can tweak individual speakers (when that works… see point 1), but when the group is expanded to full screen you can only change the entire group volume. This is a terrible UX change… I have to collapse the full screen in order to change volumes (or open the group edit control).

Overall, this points to a serious breech of user trust and what seems like a decision to prioritize pivoting to support a new product (the headphones) over the stability and capabilities that users depend upon. Forcing all users onto what feels like a broken user experience, effectively hobbling expensive hardware, is a symptom of a larger problem. For myself, if I do not see a meaningful response from Sonos (and not a PR statement) to correct this problem within the next quarter, I will actively begin to look for an alternative, and figure out how to recoup some of the money I’ve spent. My trust has been completely eroded, and it would take a meaningful response to get me to desire to spend more money with this company. It’s sad that, the last thing I would want to do is to spend money on the new headphones that Sonos released, which seems to have been the catalyst for rushing out this bad experience.

Blah, blah, blah, blah. 

Means nothing until I see a docket number.  Nothing but bluster.

One of you smart lawyers, with all that equipment in your house should start the process. Latency is absolutely ridiculous. I cannot get anything close to real time on the app. At first, I thought it was a problem with my Wi-Fi system.