Enthusiast II

Class Action Lawsuit We all deserve to recoup all hardware investment

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If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

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jgatie

One of you smart lawyers, with all that equipment in your house should start the process. Latency is absolutely ridiculous. I cannot get anything close to real time on the app. At first, I thought it was a problem with my Wi-Fi system.

That’s the thing, any smart lawyer knows the lawsuit would be laughed out of court.

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Pelvissimo

Lyricist I

I’ve got a significant amount invested in Sonos hardware (probably around $5000 - more than $1500 just this year and been buying for about 11 years. it is totally ****** at this point and as important as music is to my daily routine, I can’t play or update my home library without upgrading to this POS interface on android.

add my name to the class action lawsuit ASAP; while @Ken_Griffiths may be happy with his ipad version, a great many of us on Android and PC are absolutely not satisfied. WHERE ARE THE TECHNOLOGY ARTICLES COVERING THIS DISASTER?

Moderator Note: Modified in accordance with the Community Code of Conduct.

Same. I feel like I haven’t been able to use my Sonos system in over a month. I have a boost as well. Nothing works smoothly. It’s infuriating.

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AlexPermit

Prodigy I

Has anyone in this thread who strongly believes a case can be made contacted an attorney? If not, may I ask why? You can find a local attorney by searching “consumer product class action attorney near me” on Google. The initial consultation with an attorney is typically free.

On a separate note, I’m impressed that Sonos, the sponsor of this forum, has not shut down threads discussing potential legal action against the company. I’ve been part of many forums with different standards of “free speech,” but I don’t recall participating in one where a thread like this would be allowed.

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jgatie

Has anyone in this thread who strongly believes a case can be made contacted an attorney? If not, may I ask why? You can find a local attorney by searching “consumer product class action attorney near me” on Google. The initial consultation with an attorney is typically free.

On a separate note, I’m impressed that Sonos, the sponsor of this forum, has not shut down threads discussing potential legal action against the company. I’ve been part of many forums with different standards of “free speech,” but I don’t recall participating in one where a thread like this would be allowed.

Sonos knows that all this talk about class action lawsuits is mere posturing. People who wouldn’t know a law book from a phone book toss that term around thinking it will make Sonos quake in their boots and bow to their will. In reality, it makes people laugh.

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AjTrek1

Here’s a novel idea…click the link to find out what is required to file a class action law suit. IMO there is a HUGE stumbling block ahead….

In which country will the class action be filed since there are multiple people of different countries clamoring for a suit. The rules of engagement will differ by region.

If anyone still feels they have a snowballs-chance-in-hell of winning…by all means pick a lead plaintiff (assuming you find an attorney/barrister/solicitor willing to invest time and energy) then full steam ahead. You got this!!!

https://www.classaction.org/learn/how-lawsuits-work#can-a-case-be-made

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Together Everyone Achieves More = T.E.A.M.

R

Rhonny

Prodigy III

This is my favourite thread. (Well, this and the other class action lawsuit threads.)

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AjTrek1

Hear Ye, Hear Ye, Hear Ye...To All Concerned Parties:

Click the first link to learn about “Legal Terms of Use” for Sonos.
Click the second link to learn about “Limitation of Liability” for Sonos
Read my favorite clause regarding Class Action Law Suits in Red below. I know you’ll find it interesting.
Maybe you will “cease and desist” with this class action non-sense.

https://www.sonos.com/en-us/legal/terms-of-use

https://www.sonos.com/en-us/legal/terms-of-use#legal-terms-use-liability

Class arbitration and collective relief waiver. YOU AND SONOS ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT ALLOWED BY LAW, EXCEPT AS SET OUT OTHERWISE IN THIS SECTION 13(c) AND SECTION 13(g) BELOW, ANY ARBITRATION SHALL BE CONDUCTED IN AN INDIVIDUAL CAPACITY ONLY AND NOT AS A CLASS OR OTHER CONSOLIDATED ACTION AND THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE AN INDIVIDUAL PARTY’S CLAIM, UNLESS SONOS PROVIDES ITS CONSENT TO CONSOLIDATE IN WRITING.

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Together Everyone Achieves More = T.E.A.M.

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Rhonny

Prodigy III

And then you have to go and spoil it all by doing that. Let’s just hope people refuse to look facts in the face and continue to press the matter with ill-informed confidence.

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AjTrek1

And then you have to go and spoil it all by doing that. Let’s just hope people refuse to look facts in the face and continue to press the matter with ill-informed confidence.

Sorry..my bad. Didn’t mean to spoil the fun reading by being a “chaos manager”. 😂

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Together Everyone Achieves More = T.E.A.M.

R

Rhonny

Prodigy III

It’s okay - the UK terms have a limit of liability that doesn’t apply for damages resulting from gross negligence by Sonos - so provided someone feels they have watertight evidence of gross negligence (they don’t) and can demonstrate material damages (they can’t), I’d imagine this thread is back on!

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