Enthusiast II

Class Action Lawsuit We all deserve to recoup all hardware investment

277 replies
12816 views
Translate All

If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

jgatie

And then you have to go and spoil it all by doing that. Let’s just hope people refuse to look facts in the face and continue to press the matter with ill-informed confidence.

Meh. That's not even a speed bump on the "when you don't have anything else to say, threaten a class action lawsuit" highway. Actual contract law? Peshaw! Never stopped an arm chair lawyer before, nor will it now.

Translate

S

Starmont

Trending Lyricist II

If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

100% in! I am in Canada and was a dealer until I dropped Sonos due to lack of support and their continued “breaking” of their software and apps. I personally own 19 various speakers and have had 3 completely broken after app updates (1 Arc and 2 Roams). Let me know how the class action process goes.

Translate

R

Rhonny

Prodigy III

Who are you talking to? There is no class action. No-one is instigating any process. There is nothing to be ‘in’.

Sonos’ terms and conditions in North America that you will have agreed to specifically preclude any class action being taken.

The most common phrase on this subject is along the lines of the one you replied to: I am not someone who can start a class action lawsuit, but I’m sure there are people here who can...

Translate

S

Starmont

Trending Lyricist II

Who are you talking to? There is no class action. No-one is instigating any process. There is nothing to be ‘in’.

Sonos’ terms and conditions in North America that you will have agreed to specifically preclude any class action being taken.

The most common phrase on this subject is along the lines of the one you replied to: I am not someone who can start a class action lawsuit, but I’m sure there are people here who can...

Well if potential new clients read about the terrible experiences and lack of support from this joke of a company maybe they will NOT get duped like we have. I also expect that the “terms and conditions” precluding a class action suit would easily be struck down if a good class action law firm took this on. It’s sonos that has sold inferior products and then continues to “break” it with their “updates” they require you to make! The company is a joke!

Translate

R

Rhonny

Prodigy III

I flippin’ love my Sonos speakers. I am very disappointed that the company has released an app that was not yet ready.

But I am not really that annoyed that I want to wring them through the courts. There appears to be a prevalent ‘litigation-first’ attitude, led in particular by North America, which seems to cause brains to auto-generate the words “class action” whenever something trivial and inconsequential happens.

Step back and look at what you are saying. Your app is currently preventing you from using some element of your music system (I don’t know what, I’m not trawling the forum to see if you have actually said, or looked for a solution while the app is being worked on). Is that really worth even contemplating puffing out your reddening cheeks and heading for the courtroom?

“What did you do today, Daddy?” “Well, son, I doggone took Sonos to the cleaners because I can't play Meatloaf.”

Translate

S

Starmont

Trending Lyricist II

I flippin’ love my Sonos speakers. I am very disappointed that the company has released an app that was not yet ready.

But I am not really that annoyed that I want to wring them through the courts. There appears to be a prevalent ‘litigation-first’ attitude, led in particular by North America, which seems to cause brains to auto-generate the words “class action” whenever something trivial and inconsequential happens.

Step back and look at what you are saying. Your app is currently preventing you from using some element of your music system (I don’t know what, I’m not trawling the forum to see if you have actually said, or looked for a solution while the app is being worked on). Is that really worth even contemplating puffing out your reddening cheeks and heading for the courtroom?

“What did you do today, Daddy?” “Well, son, I doggone took Sonos to the cleaners because I can't play Meatloaf.”

FYI…I was a Sonos Dealer since the product was created. It was actually great for 10 years. We dropped it 2 years ago due to their;

lack of client support
lack of dealer support
cutting our margins while selling direct
continual “updates” that broke the software

You will learn the hard way! And do yourself a favour don’t buy Roam (ever, it’s trash) or any new product release until they have at least 1 year of in market testing. Do yourself another favour switch to Bose or other before you spend your wad on Sonos. They aren’t in it for the clients!!

Translate

W

wnschoen

Count me in. Roughly $10,000 of investment over ten years. Now the system is unrecognizable half the time, difficult to use most of the time and totally laggy all of the time.

Sonos worked great for me for ten years. Now I can't even adjust the volume without the system changing speakers and blasting out in a room I don't want to hear.

I've never had a company give me such a big middle finger. I just don't get it. Maybe lawyers will force them to get it and force them to give me my money back.

Translate

R

Rhonny

Prodigy III

THERE IS NO CLASS ACTION. THERE WILL BE NO CLASS ACTION. THERE IS NOTHING TO BE ‘IN’.

Who are these fabled ‘lawyers’ everyone keeps referring to? The only way you will get any money is by selling your speakers (which you can of course do if you can’t wait a few more weeks...)

Translate

D

djj1204

Lyricist III

I would like to participate in any class action suit to come from all of this bs. I am still in disbelief how bad it is and even more so by the lack of action from the Sonos people.

Translate

Ken_Griffiths

THERE IS NO CLASS ACTION. THERE WILL BE NO CLASS ACTION. THERE IS NOTHING TO BE ‘IN’.

Who are these fabled ‘lawyers’ everyone keeps referring to? The only way you will get any money is by selling your speakers (which you can of course do if you can’t wait a few more weeks...)

Think Ronny is a Sonos employee troll!

I don’t believe @Rhonny is an employee of Sonos, as they are clearly identified in this community and I think making such trolling allegations against another community user, without any foundation, is a breach of the community rules - so if you have the evidence you really should provide that to accompany your post. If anything @Rhonny provides quite a balanced viewpoint if you care to take a look at their previous community posts going back to 2019.

Translate

Show more replies

Sign up

Login to the community