Fix & Optimize

HiI have 4 x sonos 1 speakers, two wired up as individual and two as a paired stereo and it all works well.I have been offered a pair of play5 and a single play 3 along with a bridge at a reasonable price.My intention is to put these together in the living room a part of my group.Firstly, will this work?Secondly I have noticed the new speakers have an input connection.Does this mean I will able to plug my TV into the new components and put the tv through them for tv sound. As well as being part of my original system?So to conclude, i will have;1: two x sonos 1 as individual units (current).2: two sonos 1 as a paired stereo (current).3: two sonos play 5 & one sonos play 3as a stereo plus centre speaker.Will option 3 work with (A) the current systemWill option 3 take input from my TV, DVD playerI have until Tuesday to make my decisionSo Many thanks in advancePhil

Since the Spring 2024 update my system takes close to a minute to connect to my system. While listening to music and want to adjust the volume or skip a song, I open my phone where the app is open showing the first song I played and it takes a minute before the current song comes up and allows me to adjust any settings like volume pause or forward track. Additionally, when I am listing to a song and want to view the queue to see what’s next, when it opens it goes to the top of the queue list instead of the song currently playing.  The UX on the new app is MUCH worse than the old one which was significantly more user intuitive. 

Hey people,I love the flexibility of taking the Move out and returning it to the system in the house for a bigger sound. I'd like to expand the collection but I'm put off by never ending connectivity issues.I have high bandwidth fibre-optic broadband which exceeds our demands. I have a new WiFi router as I figured this was the issue but if I take the move out of the WiFi and use as intended. When I return it to the system in the house it often won't pair with the Sonos one. (Not stereo)Honestly, I find this so frustrating or am I over reacting?I'd go for the Arc and some era 100 but if every time I want to use it I have to spend 30mins trouble shooting I'd rather not waste my money.I hope there's a simple answer? 😬Perhaps it's me🤷Any help much appreciated 

I have TWO albums titled ‘Crash’ (DMB and movie soundtrack). Indexing gives me three albums, with TWO copies of the soundtrack along with the DMB album. I have FOUR albums titled ‘Unplugged’ (Alice in Chains, Alicia Keys, Eric Clapton and Wind Machine).  Indexing gives me seven albums: AiC, EC, WM, and FOUR copies of Alicia Keys. In both cases the duplicates are identical with respect to tracks, artists, etc. I got around the problem by changing the album titles, using ‘Crash (soundtrack)’ for one and ‘(artist name) Unplugged’ for the others. But this seems buggy and unnecessary.  Any ideas as to why the duplicates in the first place? Thanks...

So is it just Sonos or is it the combination that sucks? Any body else with this combo? Sometimes Sonos works fine, for a while, then nothing works….. I try to reset something, here or something there, after restarting all Sonos products and restarting the network, then sometimes it starts working, for a while, then speakers start to drop out, drop out of the system….. I read sort of the same description from other users so….  But the question is , is everything the app or is it something with my mesh WiFi, I have looked deep into the configuration but can’t  se anything fishy, am I missing something?

Hi, I currently have the Piano Disk IQ system with Apple Airport express which communicates to the Piano disk app to play the Piano.  The IQ has to low level outputs that go to a powered soundbar subwoofer combo that sucks. My goal is to be able to connect this to the Sonos system.  I currently have a full Arc system in the same room for the TV. 

Hi,My wife recently bought a gen2 from johnpye auction house without testing it first. The unit arrived with the white led flashing. I tried resetting but it never goes to the orange light. I connected it to the router through ethernet overnight without success.  The unit was bought at 260£ but at the moment I have a large paper weight that I cant make it work. Any suggestion to how to fix it ? 

Every time I get rude help . And 3600 hundred bucks in speakers and I spend half the time giving up or jumping through hoops to make it work . Very frustrating.  Hey Sonos you let me down big time and you SUCK!!!!!

I’m running a 7YO Playbar with two Play surrounds and a subwoofer. Everything has worked fine until recently. I can control my system through the app on my phone, but I recently installed OSX 15 (Sequoia) on two of my Macs and now can no longer connect to my system from either Mac. I just downloaded and installed the most recent Sonos app and that didn’t change anything. The app is giving me a message saying my Mac firewall settings need to be adjusted, but I’ve tried both firewall on with Sonos inbound connections allowed, and firewall completely disabled, and neither has worked. My wife’s Mac is still running OS X 14.7 and I can connect through that Mac and desktop app without any problems, it’s just the ones that have been updated to OS X 15.Any suggestions on anything else I can try? As I said, I can use my phone, but I like using the desktop app when I’m sitting at my computer.

Simple, play music turn up the volyme. If your People cant fix this. Solution, sell the **** and never go back. Its not cheap and you are NOT capable to deliver. Pathetic, good product, wath can we do, i know!! Let's do it bad ..Congratulations you ***** made it!! Moderator Note: Modified in accordance with the Community Code of Conduct.

HiNot sure what's happened or how long this has been going on.I mostly listen to a local library of music on my NAS.  I've got a number of playlists in m3u format.When i open the playlist in the android app and replace the queue with the playlist, it adds the tracks over and over again until there are >64000 tracks in the queue.  The playlist has about 1500 tracks in it.I'm at my wits end with this app and this is a new discovery today.Any clues?  Thanks.

I have looked through many posts on this forum and have come to the conclusion that I’ll never be able to return to the days when I was able to listen to all the tracks I downloaded onto my PC.  I don’t like using the Sonos App on my iPhone (which in any event can’t take the latest version of the app) but I do like the quality of sound coming from my speakers.The strange thing is, although the tracks on my Sonos Playlists always slip so that only about 5% play right through, I have no trouble with the few downloads I have on my Deezer Favorites playlist (I can’t remember  why I set up a Deezer Favorites playlist)I like my Sonos speakers so what alterntive use can I put them to?

I just started using foobar2000 and to my delight found that it can push content to the Sonos system. This works fine on my Connect:Amp and Roam:SL, but something strange happens on the paired Plays (L and R).Selecting one of the plays results in a UpNp failure in foobar2000. Selecting the other one works fine, but then content only comes from one of the Plays (in this case, “L”). I can tell from the music that it is only left-channel content; the right channel is being lost. I can’t see a way in the app (either desktop or mobile) to group the two Plays and have foobar2000 see them as joint stereo. Even more strange, when I stop foobar2000 and go to normal Sonos content (saved Shoutcast station, for example), the “R” Play is gone, and content only comes out of “L”. It’s almost as if foobar2000 knocked it off the network. I can restore “R” but I have to do it through re-pairing devices again. I found some foobar2000 components that seemingly addressed this issue, but they’re all Windows

Everytime I do a system clean on my laptop using either Advanced System care or Advanced system Repair Pro, Sonos S1 Controller continuely being uninstalled or deleted.. so I download the app again and run it to repair and all is well until the next system clean… Any advice would be apprecitated… tks

JazzGroove used to work with our two Sonos speakers (Play:1 and ONE SL) at work. Now it doesn’t.I have deleted JazzGroove from Content Services and added it back. It still doesn’t work.I have two Sonos systems, one at home and one at our office. The one at home can still play JazzGroove. Although yesterday I deleted it from our home system to see if that would fix it at work. It doesn’t.It really would be nice to get it to work again. I’m on the monthly JazzGroove plan, so it’s not a matter of authenticating as dar as I know. Any suggestions? NOTE: I downloaded the Mac Sonos App and it upgraded my Sonos system. Now JazzGroove works.

Can you play the Roam 2 and the Move 2 at the same time?

Hi have a turntable working with the Play 5It won’t sync with my Era 100 with playing the turntable. I have checked that but are set to line in (turntable)Tested amazon, music works and syncs just fine both ways, its only when I try and sync the turntable it fails.On the app it looks like its working, there’s graphic sound bars going up and down as if it is working.Any advice out there in the world of Sonos? 

A few days ago, I upgraded my components from S1 to S2. I was able to easily reestablish connections to Spotify, Pandora, Sirius, Soundcloud and so on, but I was not able to connect to my music library. I keep my library on a NAS (Buffalo Navigator 2). Some of the so-called help I found online for this problem included utilizing the sharing tab on the folder with my music. One problem...in Windows 11, the sharing tab is no longer available. Ugh. After a couple of frustrating days, I finally (and rather easily) figured it out what to do. I stopped mucking about with Sonos, and instead looked at the NAS. I opened the app for my NAS, selected the server, then from the menu tab, selected properties. I clicked open settings, entered my password, went to advanced settings, selected services, and I saw the DLNA server and print server were not on. I turned both on, and voila! I was able to access my music library. I suspect the DLNA was the culprit. I wish Sonos would do a better job explaini

I have a Sonos boost that I factory reset and am trying to set up as the hub for my system to replace a speaker that’s currently the SonosNet node (all devices are boost compatible). The boost is showing a flashing green light however it is not showing up in my s2 app when I go to add a new product. I’ve tried a couple of resets but it doesn’t seem to work. Not sure what else I can do. The phone and the boost are right next to each other. Could you help me troubleshoot this? 

Hi all, I have a google assistant set up on my system and it looks like I can broadcast from my Move and Roam but I can’t here the broadcasts from them. I’ve tried setting up the ‘default music speaker’ under the sonos app which then loads up the google assistant app.  But it doesn’t work.Is there something I’ve missed?

I have 2 internet providers coming into my house - SKY and AIRBAND. Most of my Sonos components are wired via Ethernet to the Airband router. The WiFi on both routers are on.  The IOS controller shows all components whether I am connected to the Sky or Airband WiFi but the list of services won’t load and I can’t control the music/volume.In the app the Sky WiFi is shown under manage my network - if I try and delete it it reappears after a few seconds. Any advise on how to set this up correctly? I would like Sonos wired for reliability but if I turned off Airband WiFi could I use Sky WiFi to control the system if it’s wired into the Airband router? Most of the units are close together except for a couple.   

I can't link my Sonos to alexa 

Alexa wont connect to .amazon on sonos..wasted the day ininstalling and reinstalling apps and sonoscleft me high and dry saying the fault lay with amazon.. still doesnt work.. come on Sonos sort this

I’ve installed a Pro-Ject turntable and a port. Connected the port to the WIFI. Now I get no sound using the turntable and nothing from the speakers for TV, streaming services, etc.  When I go to TV, for example, and select all the speakers in my ecosystem, the app indicates it cant connect.   I’ve got no use of my Sonos now for anything. 

HiMy ears get tired listening to the Arc Ultra. Voices are clear but somewhat metallic. It comes even with low sound levels.  Anyone having the same issues and things I can try?