Fix & Optimize

I have about 9K downloaded songs from CDs and purchased from tuned only iTunes account.  I was hoping for instructions on how to access my iTunes library of songs through SONOS.  Any guidance would be greatly appreciated

Good evening I cannot connect any headset with sound bar is anyone can suggest me the way to do ? Thanks 

I assume this is just something that Sonos has to fix in the app. I had muted my Arc earlier and eventually it turned off when the TV went to sleep. So later I have music playing in another room and try to group the Arc in and the group is formed but no sound is coming out of the Arc. I figure I just have to wait because I always have to wait with the new app…. But after several seconds I verify the Arc is grouped and it is but the volume slider is kind of grayed out. I can adjust the volume slider of the Arc but still no sound. There is no icon to show the Arc is muted so no way to un-mute the Arc while grouped. I had to remove the Arc from the group and once it was independent the mute icon was visible and I could un-mute and then form the group again and it works as expected.  Please add the ability to mute/unmute individual speakers that are a part of a group. I am running: 80.16.32release+20250123.d584035dbon iOS 18.3.1     

 I purchased the arc after the play bar was no longer supported.after purchasing I use it primarily for tv and am quite disappointed in the sound quality especially for be able to hear speech clearly. I have tried multiple things true play etc software settings. after the latest app nonsense wonder if I should scrap my investment of Sonos as I can’t seem to get a clear sound if setup for my tv which is in a room with high ceilings. Before I do I wanted to see if there might be any solutions to this from some one at Sonos and is there some where I can go to see it action.

Finished basement and a challenge for the ERA 300’s as I cannot use stands (kids running around).   My question/concern is where I need to mount the 300’s will True Play fix any spacing issues with them mounted on opposite walls?   The attached is not 100% to scale, but close.  

It has happened twice in different Sonos Roam units. A random banging super loud noise, incredibly scary and irritating. No buttons work when this happen.I see many have had this problem but sonos has not replied or taken it seriously.I am apalled at the lack of customer service, no wonder the stock is in the dump.

I currently use the Alexa Media Player integration for Home Assistant notifications, but I would really appreciate the ability to use my Sonos microphones to trigger automations in Home Assistant. Does anyone know if this functionality is possible?

So I ran a diagnostic and Sonos tech team have confirmed that my Playbase WiFi card is faulty which seems to be a common issue for all Playbase’s which have now been discontinued. I understand my warranty has run out but Sonos should make good on manufacturing faulty products, particularly given the premium we pay in price. I’ve paid a premium for a supposedly premium Sonos product, it’s not unreasonable to expect that product to work for the purpose in which it is intended, for more than 10 years. This is not a warranty issue, but a fault in manufacturing issue. Sonos should stand behind its brand and replace all faulty products, similar to what a product recall would provide.  What resolution did Sonos offer those with the same issue? I’ve read threads where a replacement product was offered despite the warranty period expiring. I’ve been offered a measly 30% discount to buy a replacement which is going to cost thousands of dollars. I’ve requested my complaint to be escalated… imawai

Juste update last sonos firmware and sonos arc won’t connect with tv, this is third time and i’am done with products sonos. 

The delay (latency) with my SONOS app recently became very long, around 15 seconds to change volume and streaming services. I am a long time user(!) with numerous devices which include Play 3. I was not convinced it occurred as a result of a recent app update. Although it happened around that time.Slightly unwittingly, Tech support provided a key insight. I offer it for others in a similar position:SONOS now requires a rapid exchange of data to coordinate mobile Apps and speakers and unsurprisingly that is really sensitive to the quality of the connection between the controlling speaker and the house router. So if you build a “Group” around a speaker that has a weak connection (low bandwidth/high latency), control of that group crumbles into a disorganised mess which takes a long time for the system to sort out. It usually gets there (can take 15-30 seconds) but it is a real pain in the meantime. Here is the work round:On this Forum there is an excellent article written by a SONOS tech

Just a heads up for anyone planning to buy the Ultimate immersion set with the Arc Ultra. This is on sale for £2426. There is also a 25% discount until 3 March - but not on anything to do with the arc unfortunately. However, if you’ve got any trade in products then buy the Era 300 x 2 and the sub 4 with your 25% discount and make a separate order for the Arc (on which you’ll get your 15% trade in discount) and this will come to £2121.90 - an extra saving of just over £300

Is the Sonos app. phone and/or desktop ever going to be improved in terms of usability?Using it feels like it was designed in like 1990 early computer days.  I can’t even change the order of my favorites, how they are viewed? There is no alphabetical, you can’t rearrange, you can’t group delete or remove playlists. On and on. I just don’t understand how this can be.  This great sound system, customized through out the phone, but I’m at the mercy of Sonos decided how a playlist should be organized?  There’s more.    Will it ever improve?I guess maybe there is some app that you can pay for with better features?Certainly not Spotify, because that is not compatible enough to control multiple speakers ( on a desktop). Wah. Complain, complain. 

Hey all, Looking for advice on arranging a new set up using a Connect:Amp Gen 2. I have a garage that I would like to have 2 indoor speakers, and 2 outdoor speakers (already there, Polk Atrium 4, all 8 Ohms). Some considerations:Would like to independently be able to control the max volume indoor vs outdoor, sound playing at the same time. Was planning on running the speaker line through 2x SVC100 to control the 2 pairs of speakers. I would prefer not to have the Connect:Amp located in the garage due to dust, insects, and cold weather. So was thinking of putting it about 50-60 feet away within the house.Based on that, I was thinking of the following:Run a Left & Right 14g wire 60 feet from Connect:Amp to a gang box. Splice the lines into 2 for each Left/Right, and feed them into each separate SVC100 Run 15 feet of 16g to each of the 2 speakers for each knob.Would this cause any issues or should I do something different. For instance, run 4 seperate wires from the Connect:Amp as de

Hello everybody, When will Sonos Voice Control work ok with Youtube Music? I want to speak to my Sonos Beam. Giving commands like “play something from music”, “play relaxing music”.  Thanks in advance, I believe it’s not a big deal :)

Like these older topics, I’d love for there to be an option to set a favorite or playlist as the default, so I don’t need to find my phone or computer to get some tunes goin’. Rather than get told to go stick it by my speaker (getting the ›failed action‹ sound).Current behaviorWhen device hasn’t been used/is powered on > Press the play button > Nothing happens (Failed action sound plays) Expected behaviorBeing able to set one of my favorites as the default favorite in the apps. It would be greatest if a default can be set for each room/speaker-group, but one for all would also be better than the current implementation.After having set this:I turn on my speaker > Press the play button > It starts playing the default favorite (no other device needed). NotesIf there is a queue, I don’t want it to clear it. This could also be a nice feature to be able to set (e.g. clear queue after (x) minutes/hours), but personally the current queue behavior works for me.

I"m planing to have two Move (gen 1) connected as a stereo pair in my kitchen. I would like to have the option to have them both play in mono even when paired. The reason for this is that I would like to be able to move one of them around without ending up with only one channel. Also my placing of the speakers isn't ideal for stereo.Yes, I know I could group them instead but I don't want to risk messing up the perfectly adjusted volume level 😉If Sonos really wanted to do something smart here they would allow the option to automatically switch to mono when picked up from the charger, and then return to stereo when the speaker is returned to the charger. Other options could be implemented as well, like muting the other speaker when one leaves the charger.This feature would of course benefit Move gen 2 and Roam as well/RegardsM

My original post was locked so starting new one.  Posted this 3 months ago, 3 months after the ‘upgrade’:Hi Folks,3+ months into the updated Sonos app debacle, here is a list of features that worked great on version 16 of the app but still do  not work on version 80 of the app.  I hope we can get fixes for these and check them off in less than 3 months:    1) Add/Edit tracks to a Sonos playlist.        I use playlists heavily from music in my local Library. Some of these playlists have thousands to tracks.  Since the upgrade, I cannot edit them at all.    2) Album art.        Album art no longer displays for tracks from my local Library.    3) When viewing the queue, the app should zoom to the currently playing or last played track.        When a playlist has more than dozen or so tracks I shouldn’t have to scroll to find the current track.    4) Touching the volume bar should allow me to adjust the volume for any of the devices currently being used.        Now I have to click the spea

Hello, I bought last week two Sonos Ace (black and white) thinking that it was possible to use them to watch tv together with my partner. But NO, is not the case. Unfortunately is not possible. Only one can use the Sonos Ace to enjoy theatre and films on TV.When it would be possible this option and when will have the new update with that?Thanks.  Barcelona 24-02-2025Jordi

Excited to set up my first turntable in 30+ years. I have Sonos arc, amp and move(original) so is my preferred connection to Amp? All are in the same room.

Sonos app not connecting on Apple iPhone tried everything on the book!!! Still no getter after 3 months or more 

It’s disappointing that after all this time, Sonos still hasn’t reinstated Last.fm integration, despite clear demand from dedicated users. Last.fm is a crucial tool for heavy music listeners and audiophiles who want to track their listening habits and discover new music. Given that Last.fm itself provides step-by-step integration guides, it’s hard to understand why Sonos has not taken the small steps needed to bring this feature back.Even more frustrating is the lack of clear communication from Sonos. The responses from community managers have been vague at best, and at worst, dismissive. There has been no real effort to investigate the issue or provide a concrete explanation as to why this hasn’t been implemented.At this point, Sonos needs to either:Clearly state whether they will bring back Last.fm integration, or Provide a legitimate technical or business reason why they refuse to do so.The current silence and deflection are simply unacceptable for a company that prides itself on be

I have an older Sonos system (Z100’s purchased back in 2007 or so).Until recently, it worked just fine.   Then my local internet provider (Xfinity) did some type of update and ever since I have had trouble.Sometimes, I get a message on my app that it is unable to connect to a system.Other times, 2 rooms come up (out of 5 in my system).Then other times, the other 3 rooms show up, but the other 2 do not.I have not had any luck working with Sonos support to address this problem.Dave

My Sony Bravia TV is connected to a Beam soundbar using a quality HDMI Arc cable. The  Sonos ones are also part of the system, and operated with an updated Sonos app.Every time I turn on the TV, it seeks out the external speakers and drops the Beam, leaving two Sonos 1 speakers operating with reduced or no volume. The volume on the Beam must be raised from “0” once I make a reconnection. The “apply” button does not keep the beam set up.The same configuration has to be reset after the tv is turned on. Obviously this inconvenience is tiresome. Ideas anyone?TVTool

a quick question for those in the know, I am thinking of upgrading my Sonos system at the moment. I have several ZP 100 A around the house which have worked perfectly well for years but a remodel of the house and a wish to have more flexibility where to put speakers without wires, et cetera has made us trial some Sonos fives and era 300s. not impressed with the errors, but the fives would do the job. However, I have a lot of albums stored on a network storage device which at the moment streams to my current system through a ZP 80. Would a port replace this and allow me to stream those albums from the network storage device to other Sonos equipment. any advice would be appreciated. 

I have just ordered the new sub / Era 300 x 2 / Arc Ultra to upgrade from an original playbar/original sub and Sonos one surrounds. At the moment the playbar is connected via optical fibre to my sky q box (if I connected to my tv I got all sorts of lip synch issues). Could anyone tell me from experience the best way to set up this new kit to enable me to get the best possible audio. MyTV is a Samsung S95BA 65 Thank you