Avid Contributor I

problem - added a muted speaker to a group and cant unmute it

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I assume this is just something that Sonos has to fix in the app. I had muted my Arc earlier and eventually it turned off when the TV went to sleep.

So later I have music playing in another room and try to group the Arc in and the group is formed but no sound is coming out of the Arc. I figure I just have to wait because I always have to wait with the new app…. But after several seconds I verify the Arc is grouped and it is but the volume slider is kind of grayed out.

I can adjust the volume slider of the Arc but still no sound. There is no icon to show the Arc is muted so no way to un-mute the Arc while grouped. I had to remove the Arc from the group and once it was independent the mute icon was visible and I could un-mute and then form the group again and it works as expected.

Please add the ability to mute/unmute individual speakers that are a part of a group.

I am running: 80.16.32release+20250123.d584035db

on iOS 18.3.1

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Airgetlam

That’s really odd. It sounds more like your controller is having difficulty reaching the Arc completely, since you can group it, but then the volume is greyed out. But I can’t figure out the behavior you’re experiencing when ungrouping versus having it grouped. Did you perchance submit a system diagnostic within 10 minutes of experiencing this problem? Or, if not, could you repeat the situation, and do so? A quick test with my own Arc, and I couldn’t reproduce this issue. When I grouped my Arc, using the iOS controller, with another room, I had no difficulty in accessing the volume controls on my iPad.

I’d sure be tempted to reboot the Arc, the router, and my iPhone/iPad, to see if that makes a difference. I’d be interested to hear what Sonos says when you call in.

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Bruce

S

smartish homeAuthor

Avid Contributor I

Did you perchance submit a system diagnostic within 10 minutes of experiencing this problem? Or, if not, could you repeat the situation, and do so?

@Airgetlam I did not submit a system diagnostic. I thought about it for a split second but then just assumed it was a poorly designed feature and not a bug. I quickly attempted to recreate the issue but the app performed as I woud have expected it to behave and the Arc was immediately unmuted upon being grouped.

I want to help Sonos improve the app so I reported what I thought was a poorly conceived design. It sucks that the app was so thoroughly defiled that I just assumed it was an idotic design choice/compromise. Unfortunately, those are the cards Sonos dealt and its gonna take me some time before I open the Sonos app and expect something other than a total cluster.

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buzz

Grand Maestro

Grayed slider sometimes indicates a unit that has not updated. Check for updates. Rebooting the unit might help if the unit is running current firmware.

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