Fix & Optimize

 I have a pair of Sonos 5 speakers I bought in November 2024 in Australia and brought to Ghana.I play music mainly from music I store on WD MyCloud-39PC9X NAS drive.  It played very well until about 7 days ago when it plays music stored on MyCloud drive erratically with the volume very loud at one instant, then no sound the next and then loud again. I tried playing music from my desktop drive and it was the same. However, it still plays Sonos radio well.  Can anyone help me fix it, please 

Dear Sonos Support Team,I am writing to report an issue I am experiencing with the alarm feature in the Sonos App.When setting up an alarm, I selected the shuffle option to play my music randomly. However, instead of playing tracks in a random order, the music continues to play sequentially (in standard order).Could you please let me know if there is a specific setting I am missing, or if this is a known bug? Currently, it seems I have to manually select shuffle inside the app every time, which defeats the purpose of the automated alarm.I look forward to your assistance in resolving this issue.Best regards,

Currently it is not possible to see all my added internet radio station in the Sonos web app in favorites of Tunein. It looks like it depends on the browser window width so I see only 6 out of my 32 added stations.Will be nice to have possibility to see and start playing any of my internet radio station added to Tunein favorites.

I'm from Russia. Lately, I've been having numerous problems updating my numerous devices (over 20 speakers). Are you blocking updates for SONOS devices from Russia? Or is this a bug on my part?

When I open the Sonos App and select Apple Music - Artists, I see all the artists in a kind of alphabetical-ish order. For example, all the As are together, the Bs together, etc. Yet there are a few random artists out of order. in B, everything is in the right order apart from Beck and Ben Folds Five, which appear after Buffalo Springfield (which would be the end of the B section ordinarily). There are a few of these, and it’s always a random artist or two at what is alphabetically the end of that letter. The other issue is that all the ‘The’ artists appear under T rather than The Beatles under B etc. Worth mentioning, all the artists are in the correct order in the Apple Music app. Can anyone offer any help?

We bought 3 Era 100 for a Pilates studio - at first they seemed to work well, but now, after roughly 4 months,  every teacher has issues connecting, including me. I had to register the sonos speakers AGAIN - but it only temporarly helped and only worked for my device. Something seems to be completely off. Sometimes the music just stops in the middle of a sessions. We connect via Wifi, which is stable and fast. But crazy enough, even bluetooth does not connect!It is a huge pain. Other people, including clients, tell me they have the same issues with Sonos. Even before I bought them one other studio owner was warning me about them… I wish I would have followed her advice.I honesty just want to return them.   

Anyone else having issues with that?  When I try to play music from the Sonos App to my new Ace Ultra headphones, I either get the wrong music, stuttering music or an error that says Couldn’t play content, try again or Something went wrong. Bluetooth music plays fine.  

The Deezer app within the Sonos app crashes 95% of the time, as you can see in the screenshot. The other 5% of the time it works, it only lets me see my previously used playlists. If I try to access other playlists, I get another error, and I have to exit and reopen the app several times for them to appear. This happens on both iPasOS and Android.The other annoying thing is that shuffle is automatically deactivated every time you select a song; you have to press the button every time you manually select a song. Shuffle mode should always be active unless you want to turn it off.

Improve ARC ultra w more speakers? I am underwhelmed with the sound with my new Samsung TV.  Dialogue ( especially) females seems " brittle" and thin. Music not as good as reviews have stated. Anybody have this issue and then added ERA100's or a sub ? Dont want to go deeper $$ if this won't improve greatly.  btw - have tried every setting possible in app but can’t tell much difference in any setting. Sorry I did not live 1st  more bars 1st.

I’ve just added my Era 100s to my Ray as surrounds. All good, even got the pleasant little jungle to confirm. When music is sent to my TV room, all three play fine but nothing comes from the Eras when using TV, even though I can apparently control the volume on the Ray using the control on the Eras, so clearly connected. Any thought folks?

I can't add Imported Playlists to the queue in the Android app from my Music Library.  This was working previously in the Android app.  Doing the same Imported Playlist in the Windows version of Sonos app is working without issue so it is not an issue with the Playlist.The Android app can see the tracks in the playlist, but if I click on the play or shuffle icon it just spins away doing nothing. If I try to add or replace the queue with the tracks from the playlist it just spins.If I click on the three dots next to.the track and select Play Now, the track plays.This is broken for even Imported Playlists with 1 track.Is this a known issue that's been broken in a recent app update? I have searched but can't see anything about imported playlists broken on Android recently.Android App Version:  83.01.9

I noticed on my One, Google Assistant wasn't working so I repaired it. It was Gemini now for a little while, but now it switched back to Google Assistant. Anyone have a fix? Thanks!

I am unable to connect to my Play:5’s. I have restarted both my router and both Play’s to no avail; In Settings>Network>Wireless Networks then selecting my missing speaker and going through the holding the button on the back until I get flashing amber, I can’t then join the temp network  ‘SONOS’ to continue configuration, I am told I can’t connect to the network ‘SONOS’, then the process tells me it is connecting to my Play:5 but never gets anywhere - I am told that you can't exit set up right now’. The router is a new one, supplied by my ISP. I have previously had no problems connecting to and using my Play:5’s. I have a few other Sonos products to re-connect to my network, but have not yet had the opportunity to do so.

All of a sudden my Sonos will no longer play WMA files from my WD NAS Drive.I can navigate to the folder/track etc.Song starts, i get approx 1 second audio and then nothing, track still shows as still playing.Leave it running i get sporadic audio for about a second every now and then.There is no changes to NAS, Router in terms of setup / config. Rebooted both, still the same.Have updated teh music library several times.Its the same fro all speakers, play 1, One, Roam, 300 etc.System quite happy to play FLAC Files, no change there.Any ideas, greatly appreciated.

Hey guys. I've swapped my beam gen 2 to the new ultra. I play full fat remuxes through my pc. True-HD Atmos etc bitstreamed lg G4 oled. . Everything works perfectly with the beam gen 2. I use mpc-hc/madvr. Player.I change over to the beam ultra and audio stutters and cuts out. I've tried. Resetting every. Changing software players etc and nothing cures it.Plug the beam gen 2 back in and everything works perfectly againDo I send the beam ultra back? Either hardware issue or codec problem. Either way I can't see a fix. Obviously all the same cabling used for both and I tried changing over to different onesReset network etc. don't know what else to try. Not a problem my end. Definitely with the beam ultra. Only seems to be with the high bitrate stuff     

Hi!2 weeks ago I downloaded The Sinners movie Blu-Ray Remux with Dolby True HD + Atmos 7.1 original audio. Before watching a Blu-Ray Remux file I always check that whether the icon in Sonos app shows "Dolby Atmos" so I confirm that the audio quality is the highest possible. I confirmed this for the The Sinners but had to postpone the watching part.However, today I have finally found the time to watch it but I have just discovered that instead of Dolby Atmos icon the Sonos app suddenly shows Dolby Multichannel PCM 5.1. Why is that? Has something happened in the recent days? Is it the software/hardware update?My set-up:TV: Sony Bravia XR 55A75KAudio: Sonos Arc Ultra + Sub Mini + 2 Ones SLExternal device for Dolby True HD: Amazon Fire TV Stick 4K (before commercial change adding "Plus")App used for watching: PlexHope someone can clarify because I don't understand what happened, 2 weeks ago everything worked like a charm.Thank you!

I'm thinking about upgrading my soundbar to the new Sonos Beam Ultra.My current setup consists of:Sonos Beam Gen 2Sonos Sub Mini2x Sonos One as rear surroundsFor those who have made this switch or tested this exact combo (i know its still a bit early?), will I notice a real, tangible difference when it comes to Dolby Atmos height channels and overall acoustic immersion? I’ve read some reviews on the Beam Ultra and it seems like a nice upgrade, but most of them did not include a decent setup, they only reviewed the bar itself. Any impressions, thoughts, or advice would be greatly appreciated!

HiI have Ace Ultra and I'm loving being able to stream either via Bluetooth or WiFi via the App. I have a question about the quality.Which would be higher given that I have an Android phone which supports Qualcomm aptX HD audio and access to Amazon Music Atmos and Ultra HD music. Will the BT link with my phone playing from Amazon music give me higher quality sound?I am assuming this would be the case as when I play music this way, Amazon is reporting the highest quality music being streamed to Ace Ultra. 

Has anyone installed an older tv (2016 Sony Bravia XBR-65X930D) with the Arc ultra using a non-Sonos Optical Audio Adapter?  it is currently on backorder and inquiring to see if anyone has had any luck with successful installation?  

I am so disappointed. I have never returned a Sonos product (Sonos user for 8 years), but I just returned the Ace Ultra. I had been on the sidelines with the original Ace, as I didn’t need another headphone and my original Beams would not work for a handover. But- the addition of this feature in the Ace Ultra that would allow me to listen to my turntable connected to a pair of Fives via line-in, and my two Beams, was just what I was looking for. Finally. I eagerly unpacked the headphones and followed the setup instructions, including linking to both Beams and my other compatible speakers- including my paired Fives (not Play Five). I was hoping things would just work. But they didn’t. For reference, in the same room I have a Beam (wi-fi enabled) connected to a Samsung TV and a turntable connected to the Fives via line-in. They are in close proximity due to the room layout. FYI, all software/firmware is up to date as was the Early Access app feature.I eagerly put a record on the turntabl

Hi everyone,I’m writing to bring attention to a persistent integration issue between Spotify Connect and Sonos, as well as to start a discussion regarding Trueplay support for Android flagships.As an owner of a premium Sonos setup (Era 300, Move 2, Sub Mini), I love the physical and acoustic quality of these speakers. However, the current software integration forces users into a frustrating compromise.### 1. Spotify Connect Volume Drop & Signal DegradationWhen playing music via Spotify Connect, the audio output is noticeably quieter, flatter, and lacks the dynamic range produced when playing the exact same track natively through the Sonos App. I recently escalated this directly with Spotify Technical Support. Spotify explicitly confirmed that:- Spotify Connect streaming to Sonos suffers from a known volume normalization / gain flag issue.- Resolving this requires joint engineering coordination between Spotify and Sonos.### 2. The Forced CompromiseBecause of this bug, users are forc

I have ASUS AZ88U PRO router and it uses SMBv2 protocol, I prepared USB stick with some mp3 tracks in a dir called Music. The USB is plugged into the router and configured to be shared as MUSICSERVER1. When I try adding this as a music library on my sonos app on android it gives me //path does not exist or similar error I tried //MUSICSERVER1/Music as well with my router ip, both did not work Please help!

Good Morning, Is trueplay tuning not available from an iPhone 18 Pro Max ? with a system ARC / Sub Mini / Era 300 L+R 

Hi everyone,I’ve been troubleshooting a multi-room setup recently, and I wanted to see if others in the community have encountered specific controller-side latency or music service queue desync issues.Occasionally, when switching between different streaming service providers or managing long playback queues from the mobile controller app, commands can take a moment to register, or the displayed UI queue state doesn't instantly sync up with what's actually playing on the hardware. What I’ve tried so far:- Cleared the controller app cache and reinstalled the application.- Verified local Wi-Fi stability and router connection states.- Performed a clean restart of the primary playback units.For those managing multiple music services through the app, what network configurations or optimization steps do you rely on to keep the controller interface snappy and queue synchronization seamless? Would love to hear your insights!

Hi,Since update 85.00.31 (Android) of the app, content from Pocket Casts service is not shown in playlists containing it. Here is the playlist list from my system. The playlist Podkassos currently contains only podcast episodes from the same podcast. The picture generated for the playlist is correctly using the pictures from the episodes.Playlist list When I look at the content of that playlist, the message says there is no content.No content shown in the sonos app The same content shown in the alternative app noson correctly show the content of the playlist.playlist not empty in noson The playlist can be enqueued and played. The queued list correctly shows the episodes.Visible in the queued list If I add a track from my library to the queue list, sonos only displays it while noson correctly displays everything.only the track not from Pocket Casts visible in sonosEverything visible in noson I had the opportunity to test the app version 85.00.31 on my android and on an iphone on another