Fix & Optimize

I know this question has been asked before, but I can only find older posts, and I’m hoping there has been a more recent update to the system that might allow this. I have a turntable connected to a Sonos Amp and listen to vinyl on wired and SONOS speakers (ones, ERA 100’s, and Beam gen 2 + Sub Mini) throughout the house. Now I’d like to listen through wireless headphones, too. But on first look, it appears this is not possible through the Sonos Ace Headphones? I’d like to be wrong. Can anyone help with how to connect decent headphones (Sonos or something else) to a system like this? Thanks. 

I can’t play my music in my library on my computer on my Sonos system. I’ve updated my son is up and I have updated music library 

We have a (Sony pslx310bt) connected to 4 Sonos Era 100 speakers. When we first got this set up, the blue tooth function did not work on the sony and the speakers had to have a hard line in connection to work. They worked great…. Until the the update allowing the blue tooth function to work (supposedly). Now every time a record starts playing, one pair of era 100s starts playing the song about ten seconds ahead of the other pair. I have to go into the app and mess with settings to get it working properly. Sometimes this lasts one song, sometimes the whole record. It's enough to drive one crazy.  When I use the sonos system with bluetooth connected to my phone, it starts playing with only one pair of the speakers and I have to go in to select the other set every time. For as much as this stuff costs I don't feel like it should be so so complicated to use.  What gives? 

Hello Community,This is my first topic. I have sonos in 4 rooms.One of them have 2 one sl, 1 sub and 1 playbar.one of them have 1 one sl and ikea.One of them have 1 one sl.my bedroom have 2 one sl and minisub. my house have 3 internet access point with mesh wifi 6.I have entire home group.I started the music from spotify music is playing whole house except of my bedroom. Music is start and immediately stopped. Interrupted constantly. No problem entire house but only problem in my bedroom. What can i about this issue?

Hi,I am having an issue where one of my speakers does not always show in the app after it has been idle for some time.Restarting the app usually fixes it, but it keeps happening again. The speaker is powered on and connected to the same network. Is this a known behaviour, or are there settings I should check to keep it visible?

I have a Sonos system with 2 Amps and two small speakers I am getting continuous dropouts. I tried to change the channel, but this is great out and I can’t change it. What can I do to fix it?

Music Fades IN & OUT, randomly and repeatedly. WiFi Connection is flawless. Software UpToDate. what now ?

On the 21st December 2025 my surround sound One SLs stopped playing and in the app it did they could not be found. I reset them and re-added them and they both updated to 92.0-72090. They then would not add as surrounds to my Arc Ultra so I,reset this and re-added this. This also updated to 92.0-72090. This version isn’t mentioned here - https://support.sonos.com/en-gb/article/release-notes-sonos-system-updates Anyone know why this version is not mentioned and why I had to re-setup all 3 speakers?

I am experiencing an ongoing issue that has now persisted for over a year. One of the primary reasons we invested in the Sonos system was its ability to set alarms to play specific playlists — a feature we used daily. For the past year, however, the alarm function has been essentially unusable. Here are the consistent issues we experience:I cannot set alarms from my phone at all. My husband can set alarms from his phone, but only with the chime sound — no playlists will play. No matter what we try, the playlist option simply does not work.I have:Contacted your support team multiple times via phone and chat. Been told repeatedly that the issue “needs to be escalated” — but without receiving any follow-up or resolution. Double-checked every possible setting and update on our end.I would like a direct and specific response on:What is causing this issue? Whether Sonos intends to fix it — and if so, the expected timeline. 

Multidecade sonos owner.  I've seen tunein stations come and go.  I've had issues playing certain stations on S1 because it didn't support the stations bitrate (radio dismuke) but was fine on S2.I've a problem with a specific tunein station called “radio synthpop”.  It queues, it plays TuneIn ads, it shows the song playing, the song playing updates when the next song starts -- but not one hint of audio.  I can play it through a browser no problem.Can someone do me a favor and see if you can reproduce this by loading this station?I can't post the image of it (sigh) but it's purple, green, and white.  SynthPOP RADIO “Tu Defecto... Perfecto".https://tunein.com/radio/Synthpop-Radio-s190690/

Hi, I’ve recently upgraded my soundbar from Beam 2 to the Arc Ultra and I’m finding, when watching movies that the soundtrack element is very low in the mix.  I have the Arc Ultra paired with two Era 300s and a Sub Mini but I seem to be getting very high levels for sound effects and very low volume levels for the music score.Is there anything I can adjust to beef up the music?

I currently have a Sonus Arc and Sub Gen3. At some point I am going to add my turntable using a Sonus Port. Before that I want to add surround sound by adding 2 x ERA 100’s on dedicated stands.My lounge room is  6.5mtrs x 3.5mtrs. My TV is wall mounted midway on the long side of the room, with the Sonus Arc mounted onto the base of TV wall bracket . My settee/listening point is opposite to the TV -so about 3mtr away from the soundbar. The Sub Gen3 is in the corner of the room to the right of the TV.Due to the layout of the room, the ERA 100’s can only be placed either side of the setee, either wall mounted or on stands. So one speaker will be no more than half a meter away from my head when sitting on the setee and the same for the person sitting next to me.I have two questions;1) Will I be able to use the ERA 100’s as surround speakers and as speakers when listening to music over Spotify? If not, what would I need to do to get the 100’s to work with Spotify2) With the speakers being s

I just want to confirm there is no way to use a Sonos connect with a STR-DH190 to play records without the annoying delay. There needs to be a way to keep the integrated Phono amp operating at the same time you have it set the amp set to input 4 as far as I can tell. Not a total dealbreaker. Just checking. 

Good day,I have two Sonos Era 100. They both work fine individually when i connected them to my computer via bluetooth. However, when i paired them up as a stereo pair, the speaker that isn't connect to the PC keeps breaking up, and the one that is connected works perfectly. Same thing happens when i connect my Samsung phone to the stereo pair. I have also tried connecting Bluetooth to the other speaker and the problem persist in a reverse manner. The breaking is extremely frequent, about half or one full second every ten seconds. When i off the wifi the breaking is way worst.The two speakers are on either side of my 27 inch monitor and the computer is on the left side under the table. Bluetooth from the computer is a Bluetooth 5.0 dongle from TP Link. Mesh router is about 5.5meters (18 feet)  unblocked from my PC.I have no issues when streaming spotify from my phone.I have tried all of solutions i can find on the web, including power cycling on the speakers, unpair/re-pair stereo pair

Hi all, My Sonos Arc + 2 x Era 100 are set up as my home theater in the living room and connected to the TV via HDMI. In the Alexa App i have a group for the living room containing two lights. Whenever I use the phrase “Turn on the light in the living room” or similar, both via voice and routine, the TV and PS5 are turned on or off with the system. I’ve found other threads on this topic and have tried the following already: Unplugging the Arc and TV from power for a couple of minutes, disabling and re-enabling the Sonos skill in the Alexa app, and disabling and re-enabling Alexa on the Arc. When re-adding the Sonos Skill in the Alexa app, the TV is discovered as a device via Sonos. There is the option to disable the device or remove it completely. I’ve tried both options without luck - the TV still turns on/off. I’ve also tried removing the speaker from the group “Living room”, still the same. This problem is somewhat new, we’ve used this setup for years with no such problem. Any tips

hi, i would like to know wich cable will work for my era 100 speaker, because mine is broken.  thank you and happy hollidays.

Hi! My parents have given me their old Sonos playbase. I have the new Philips ambilight 4K TV which does not have the optical input. We bought an optical to HDMI adaptor and I have set up the playbase on the app, connected to the TV, changed settings on the TV so the audio should be coming out via HDMI but it is still coming out of the TV. When I press the volume the light flashes on the Sonos so it is all connected but just won’t play out of there. any advice? Thanks all!

Hi,Yesterday all the audio disappeared when watching tv and when using Spotify. I have only managed to get the Play:5 (Gen 1) to work, although the volume is modest and choppy. I have rebooted devices, etc. for hours now, but nothing has worked. Wifi connection is very ok so it connects to Sonos normally and I can see it plays the devices but the sounds are missing.i have moved many times and have always managed to install our old Sonos system. It has served me perfectly for 16 years, combined with all Apple devices (Macbooks, iPad, iPhone 13 Pro, AppleWatch), Genelec speakers and Samsung TVs.My combo OS S1 Version 11.16:- ConnectRegistered 23.12.2009 - Connect:Amp23.12.2009 - Play:5 (Gen 1)23.12.2009 - Playbar TV24.7.2013Of course, many people may think that the hardware is a bit outdated, because I bought products in 2009 and 2013. - Does anyone else have such old devices in operation?However, they have been of such high quality and design that I have not seen any reason to renew a f

Never had a problem in years but my surround sound stopped working  Using playbar with two play:1 speakers done factory reset on all devices. can see the speakers individually in the app when not linked as surround sound but as soon as I add them as surround sound the two play:1 speakers disappear and say not connected in the app.  

I recently changed my WiFi provider annd hadn’t used my speaker for a month or so. I am now unable to update my Sonos Play 3, it won’t find the new WiFi system. Can anyone help?

Hi everyone,I’m running into a volume balancing issue with my Sonos setup and I’m hoping for some guidance.Setup: Google TV / Google Streamer TV → Sonos Ray via optical Projector → Sonos Arc via HDMI eARC In both cases, I control the volume using the Google TV remote, which is correctly linked to the Sonos soundbar.The issue is that Google TV’s volume is already at maximum, so I have to increase the volume further in the Sonos app to get the TV sound loud enough. This works fine for TV and movies.However, this causes a problem when I start playing music or radio directly from Sonos (Spotify, radio streams, etc.). The volume is then much too loud, and I often have to quickly lower it to avoid being startled. This is especially annoying when grouping rooms (for example, when music is already playing in another room and I add a room with a soundbar).I’ve tested Volume Limit in the Sonos app, but that only makes the TV audio even quieter, which is the opposite of what I want. Ideally,

We have 4 Sonos amps connected to Bose in ceiling speakers that play in 4 different rooms. The Sonos amps are located in a cupboard upstairs. The TV is downstairs and is connected to a Beam. We also have a spare Sonos amp which we have still sitting in its box and 2 Sonos One SL speakers. I would like to add a turntable. How do I do this please.Just connect the spare amp to the existing Sonos system and use line in to connect the turntable?

I have had my system for around 5 years. It has worked really well, especially loved when Sonos was linked with Calm. Recently, the SL in my office skips a beat every 10 or so seconds. I have only tested it in the following situation.I have the tv on in another room, I turn on the speaker in my office to play what is on the tv. The Beam and SL are connected to the same network (5G) and the router is approximately 10 metres away (same room as TV). Beam plays sound from the TV flawlessly. The office speaker skips a beat.I have turned off, unplugged, disconnected and reconnected the speaker. I have removed network and readded network. The whole house is nbn to the house.My fear is the system is getting old now but I also don't want that to be the solution. Does anyone have any ideas or more troubleshooting tips?

Whatever I do, I seem to get random surround speaker dropouts.These last a few seconds, occurring maybe every few minutes - whether I’m on TV audio or Sonos Sound System Radio which I assume rules out any TV related issues.I’m running an Arc Ultra with a Gen 3 sub and two Ones for surround. The TV Is a 5 year old LG.  Having started with a totally wireless setup, I’m currently trying the Ultra, the sub and the TV hardwired to the router, which is only about 3-4 metres from the Ones. All software is showing as updated. And I’ve lost count of the reboots performed.So, what can I try next?  Is it somehow an unresolved wifi issue between the Arc and the others, or could it be a gremlin in the actual Ultra, or…?I’m stumped, frustrated and right out of ideas! Any suggestions much appreciated.Thanks all. 

Can I sync a Bluetooth turntable to an Era100 speaker?