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Question

Good Old S1 Version 11.16 audio interruption

  • December 20, 2025
  • 3 replies
  • 25 views
M

Hi,

Yesterday all the audio disappeared when watching tv and when using Spotify. I have only managed to get the Play:5 (Gen 1) to work, although the volume is modest and choppy. I have rebooted devices, etc. for hours now, but nothing has worked. Wifi connection is very ok so it connects to Sonos normally and I can see it plays the devices but the sounds are missing.

i have moved many times and have always managed to install our old Sonos system. It has served me perfectly for 16 years, combined with all Apple devices (Macbooks, iPad, iPhone 13 Pro, AppleWatch), Genelec speakers and Samsung TVs.

My combo OS S1 Version 11.16:

- Connect

Registered 23.12.2009

 

- Connect:Amp

23.12.2009

 

- Play:5 (Gen 1)

23.12.2009

 

- Playbar TV

24.7.2013

Of course, many people may think that the hardware is a bit outdated, because I bought products in 2009 and 2013. - Does anyone else have such old devices in operation?

However, they have been of such high quality and design that I have not seen any reason to renew a functional system. I appreciate the good quality and design of Sonos.
 

Family Christmas is coming up: how can I get the audio back to be heard? Many thanks in advance!

Mia, Helsinki, Finland

 

Moderator Edit: Removed and recorded serial numbers. 

    3 replies

    Jamie A
    Forum|alt.badge.img+17
    • Jamie A
    • Sonos Staff
    • December 22, 2025

    Hi ​@miamar, welcome to the Sonos Community!

    I’m sorry to hear that you’re having issues with playback on your Sonos system.

    Since there aren’t any recent diagnostics for your system, I’m not able to see what went wrong and why you don’t have audio. The next time this happens, I would recommend submitting a diagnostics after the issue occurs and recording the reference number (don’t share it publicly however, only with Sonos Support or in a private message to a community moderator). 

    From what I can see, all of your devices but the Connect:Amp are showing online. If your Connect:Amp is missing from the Sonos app, then follow the steps listed on our support article for missing products. Also, are you still experiencing no audio/audio dropouts or were you able to resolve that yourself? Our page for audio playback issues has links for both Music Service and TV issues, if you’re still experiencing them with Spotify and while watching TV, I’d suggest following the basic troubleshooting steps on each page.

    I hope this information helps!

      Stanley_4
      • Stanley_4
      • Lead Maestro
      • December 22, 2025

      Rebooting is good but to be most effective it must be done in a specific way.

      Power down ALL Sonos, reboot router and controller, let the router fully reboot, power on your Sonos.

       

      Age isn't usually an issue for Sonos, lacking the hardware to support the latest features is more common. We do see age related failures but many folks are happy with Sonos older than yours.

        buzz
        • buzz
        • December 22, 2025

        Of course we cannot rule out a hardware issue with older units. You could also have a recently developed network issue or wireless interference issue.

        If the PLAY:5 is not currently wired to the network, wire it to the network as a test and play only the PLAY:5.

        Have you recently changed your network or added new wireless devices?

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