Fix & Optimize

Until last month, we have listened to Italian radio station Radio 70 80 90 and Radio Deejay on our Sonos 1 system. We’re in the UK and learning Italian, so really enjoy listening and learning. However, a couple of weeks ago, after the system upgrade, we lost all our Italian stations and are now no longer able to access them. Does anyone else have the same problem and been able to fix it. We’ve tried adding the stations but that hasn’t worked. And searching by country shows no stations at all for Italy!Help!!

I have a new Sonos ARC and Sub .. Has been working fine for a while.. recently the sub stopped playing when I connected to my TV and now even if I disconnect it from the HDMI it still will not play.  I have done the hard reset with the sub and reinstalled it to the system  twice with no luck.  Play help this is sooo frustrating.. I miss the old sonos systems that we simply hardly ever updated and always worked.. 

Today I returned my era 300 because of the app, I tried to contact customer service and no one called me. how awful.

No QuestionYou have betrayed the Sonos buyers. I have bought your products for years. I have promoted your speakers to my friends and family. My music collection on my Mac is my life. Sonos has denied me playing my music. I will now be getting rid of my Sonos system, and advising no one to buy Sonos. What is the point of a streaming system if you cannot connect to your home PC ????

Sono Arc avec 2 Sonos Era 300 et un sub.dès que j’utilise avec la TV, ou boîtier TV les deux Sonos Era saccade, ou lag. Ils sont positionnés à moi à de deux mettre de la box wifi (fibre). c’est insupportable ce problème car j’ai tous testé, y compris les mettres en 5Hz Moderator Edit: Google Translate- Sono Arc with 2 Sonos Era 300 and a sub.as soon as I use the two Sonos Era with the TV, or TV box, jerkiness, or lag. They are positioned next to me to put the wifi box (fiber). This problem is unbearable because I tested everything, including setting them to 5Hz

Hi I have a Sonos PLAY:5 Model S100 which is not found by my iPhone Sonos app despite many attempts. The Sonos speaker has worked earlier using my present router but, has stopped working. I have a fast internet connection and I am using a ASUS RT-AX57 router.I have done factory reset on Sonos speaker according to the instructions as well as restarting the router. I tried both a direct ethernet connection and wifi between router and speaker without success. My Asus router app shows the Sonos speaker as offline. Bluetooth is enabled and working on my Iphone. What is really odd is that Sonos app (latest version) succeeds in discovering the speaker in about 1 in 15 attempts. It proceeds through the chimes but, ends with the error message in the vain of 'the product can not be connected to your account' .What can I do?Best Regards John   

Hello everyone, I watched The Batman and Ghost in the Shell today. For both movies the app is showing PCM7.1 instead of Dolby Atmos. My LG C2 TV is set to passthrough. I don't know where the issue is! Can someone help me. 

New app is absolutely terrible.  Very unresponsive and reliable.  Clunky for sure.  I just turned a friend to sonos (another one) and the first comment was poor app!   I rather go back to older version.   

Hello,i have issues using my Sonos ACE with the ARC.Before the newest ACE Update, i saw the TV Swap feature in the Configuration Menu. Since the Update, this feature is gone and i cannot use it anymore even if i long press the Button. Nothing happends. I already tried to factory reset my ARC and the ACE, restartet both and tried to use different inputs, but nothing helps. I use the Latest App Update and firmware updates. Also i have intefering noise on the right earbud when i pause the music playback. Is anyone dealing with same problems?  

Hi, Last night I lost half the speakers in my home Sonos system.What I have:Era 3002 - RoamsMoveBeam2 - Sonos One 1 - Sonos SLSYMFONISK - Picture FrameSubwooferBoostWhat I lost:2 - Sonos One 1 - Sonos SLSYMFONISK - Picture Frame1 - RoamBoostI did the factory reset to re add the speakers and it worked for a second and then disappeared. For some strange reason, they started to play music not from my list when I manually hit the play button on the speakers. This exact same thing happened at my girlfriend business sSnos system about a month ago. Eventually it fixed itself after a frustrating 2 weeks. My question is will my system fix itself as well? I already spent 2 hours this morning trying to troubleshoot with all the tips on the website and tips I found on Reddit with no avail. All these issues started happening after the launch of the revamped app. We had no issues for over 5 years until the app was updated. Please help!!Much appreciated.  

I am experiencing multiple problems with my Sonos speakers. Randomly dropping out of system, volume not working or adjusting correctly, unable to show queue, usic shown as playing on mobile phone but nothing coming through speakers . Are these common issues and is there any solutions. 

I am unable to add my Ray sound bar to my System; my two One SL speakers are still working fine over WiFi.I bought all three back in December 2022 and everything was working fine until a few weeks ago, when the Ray no longer appeared in the Sonos app (iOS). It was still working as a sound bar for my TV, but I couldn’t control it with my Sonos app. I can see and control the One SL speakers with the Sonos app, but the Ray will not complete registration and cannot be added to my system. I have done the factory-reset process on the Ray about 7 times, using the Sonos app on my iPhone.  It goes through the ‘Add Speaker or Component’ process until it gets to the end where it wants to register the Ray to my System and it says “There was a problem adding your Ray to your system. Try again later.” I click Done and under my System it shows the Ray, but with an exclamation point and directing me to Fix It. When I try to fix it as directed, it gives me the same “There was a problem adding your Ray”

Da die Sonos player 5 kein Bluetooth besitzt, versuche ich sie über das Audiokabel mit meinem Handy zu verbinden. Auch einen Bluetooth-Adapter, der einen Audiostecker hat, habe ich schon versucht. Beides funktioniert leider nicht. Was mache ich falsch? Über die Sonos-app wird immer nur nach Bluetooth gesucht,  was natürlich nicht gefunden werden kann. Bitte um Hilfe!VG Guido  Moderator edit:Google Translate- Since the Sonos player 5 doesn't have Bluetooth, I'm trying to connect it to my phone using the audio cable. I've also tried a Bluetooth adapter that has an audio plug. Unfortunately, neither of them works.What am I doing wrong? The Sonos app only searches for Bluetooth, which of course can't be found.”Are you able to choose “Line in” from the app when playing anything? 

Apple M3 Sonoma 14.5 Works on my iphone just fine. I’ve tried:Turning firewall on and adding sonos app to the list Turning firewall off and leaving it like thatThey are both on the same wifi. My 5g and 2.4ghz are under the same name, so it pushes to whatever the devices is asking fore. The app fails to connect over and over and over. It’s finally working fine for me on my phone, but MacOS won’t find soNOs.S Sonos works fine via AirPlay2.

Is there a page somewhere that lists by what dates the features you TOOK AWAY will be restored? Including NAS-based music library in search results? Ability to re-index NAS-based music library? Returning the alphabetical side navigation to speed movement through the music library?

Hey, I have 2x Sonos Play 1 speakers and 1x gen 1 Sonos sub that I had in a single room setup setup at my old house before I moved what worked fine.I recently moved location and obviously now have a new wifi network/connection that the speakers did not recognise so I factory reset all speakers back to stock and reconnected to a new Sonos account with a different email to the original setup.I’ve managed to connect one of the speakers to the new account and set it up as a room via wired internet to the router and it works fine ands plays music via spotify.Now the problem starts when I try to add additional speakers to this this setup.The Sonos app detects the additional factory reset play speaker and proceeds to communicate with it and then tells me i need to update the speaker. It proceeds to try and update the speaker and then instantly fails and gives me error code 1002.I’ve tried resetting the speaker and powering the wifi on or off with the basic troubleshooting but doesn't make any

HiDid RadioPlay dissapear from you guys as well? I am on S1 and got a message to authorize the account agian, but it never worked. I removed RadioPlay to add it again, but its not in the list! //Lasse

I can no longer listen to “Lugna favoriter” on my Sonos.Radioplay is configured, but doesn’t work - and I can’t remove it and re-add it since the URL:s in the Sonos App is wrong.On Sonos homepage, the page titled “radio” - comes up empty?What do I try next?// Lazze

A simple question for Sonos.When will the ‘clear queue’ problem for mobile controllers be fixed ? The system is unusable unless I happen to be on my desktop PC. 

I’m thinking of buying a play 1 and play 3 how do i know if these can be upgrading to the s2 app

My Sonos system is not letting me listen to any songs via Napster. The Sonos system is working fine via Sonos Radio but failing to bring any songs through via Napster. I tried the Napster App and is working fine as its own entity. Disconnected from Sonos and reinstated but no luck. I then tried to connect Apple Music but wouldn’t connect to sonos. Can you point me in the right direction of sorting this? When browsing Napster via Sonos all menus are empty .

(running Android IOS) since updating my old sonos system (June 25/2024)to the new version on the app, its constantly asking for a software update. I click on it and the app states that its all “ up to date” then reverts back to the screen asking for a software update. I can not get into the app its a constant cycle that wont go away! i have deleted the app , forced it to stop then restarted the app, I have tried up plugging everything even the router to no avail. this is very frustrating, I even forced closed the update from the app store and its still the same! no one at Sonos help has any answers I figured I would put it out here.   I was so happy using my S1 app it worked fine before i was forced to update it all….now this BS, I am ready to start looking at other stereo products does anyone have an answer to this or had similar issues?

I’m getting this error when trying to access anything from Amazon Music. I’ve authorised the account fine, and it lists everything from Amazon fine - playlists, stations, songs, etc, but as soon as I try to play something I get this error. My Sonos account was originally created when I lived in the UK, but I live back in Australia now. My Amazon account is .com.au, not .co.uk. I’ve never tried to connect Sonos to Amazon.co.uk before.   

I don’t see a way to save a playlist, clear a queue or delete songs from a playlist on the new app

Is anyone else experiencing this issue since the AWFUL new app was rolled out?  Neither deleting app cache/data, reconnecting to service, nor updating to v. 80.03.03 helpedI do happen to have 947 titles in Favourites if that's relevant - all downloaded locally.Any advice or assistance appreciated!