Contributor I

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Sonos not connecting with Napster

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My Sonos system is not letting me listen to any songs via Napster. The Sonos system is working fine via Sonos Radio but failing to bring any songs through via Napster. I tried the Napster App and is working fine as its own entity. Disconnected from Sonos and reinstated but no luck. I then tried to connect Apple Music but wouldn’t connect to sonos. Can you point me in the right direction of sorting this?

When browsing Napster via Sonos all menus are empty .

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Corry PAnswer

Sonos Staff

Hi @John94

Welcome to the Sonos Community!

Thank you for reporting this. We were unable to reproduce this issue (we were able to browse and play), so I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I recommend first rebooting your router by switching it off for at least 30 seconds, just in case that helps.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @John94

Welcome to the Sonos Community!

Thank you for reporting this. We were unable to reproduce this issue (we were able to browse and play), so I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I recommend first rebooting your router by switching it off for at least 30 seconds, just in case that helps.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

B

blackhook

Trending Lyricist I

Likewise, I’m getting ‘Napster account login information is not valid’ — even though I pay for Napster & have been using Napster with Sonos for years. What gives?

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B

blackhook

Trending Lyricist I

I deleted my (active) Napster account from Sonos, re-added Napster with my correct credentials, and I’m getting’Napster account not found.’

This is frustrating as I pay for Napster & use it with Sonos on a daily basis. What did Sonos do to break this? btw, my Sonos 1 app is up to date.

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B

blackhook

Trending Lyricist I

ok Napster has acknowledged they’re working on their connection issues…

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Airgetlam

Hopefully someone from @Sonos will update their page as well.

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Bruce

Airgetlam

Since they’ve removed the side bar link for that, the pop up in this forum just points to https://status.sonos.com.

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Bruce

A

Adrian_5

Lyricist II

Napster is still not working in Sonos again, also can’t re add, shame that the status page shows Napster is working, there have been way too many faults this year with Napster

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