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John94
Contributor I
Jun 10, 2023 6:46 AM UTC
Answered

Sonos not connecting with Napster

My Sonos system is not letting me listen to any songs via Napster. The Sonos system is working fine via Sonos Radio but failing to bring any songs through via Napster. I tried the Napster App and is working fine as its own entity. Disconnected from Sonos and reinstated but no luck. I then tried to connect Apple Music but wouldn’t connect to sonos. Can you point me in the right direction of sorting this?

 

When browsing Napster via Sonos all menus are empty .

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    Corry P
    Corry PAnswer
    Sonos Staff
    Jun 12, 2023 9:20 AM UTC

    Hi @John94 

    Welcome to the Sonos Community!

    Thank you for reporting this. We were unable to reproduce this issue (we were able to browse and play), so I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I recommend first rebooting your router by switching it off for at least 30 seconds, just in case that helps.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Newradrobbo
    Lyricist I
    Aug 20, 2023 2:01 PM UTC

    Everything OK on Thursday but thr came to play last night(Saturday) and getting same issues as above. At least by the sound of it it is a problem at their end so let's hope it can be resolved quickly

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    Jon Bauer
    Lyricist I
    Aug 20, 2023 3:16 PM UTC

    Same issue not being able to use Napster.  Deleted account and tried again with no success

     

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    bpetrucc
    Lyricist I
    Aug 20, 2023 3:54 PM UTC

    Identical issue - Napster no longer accessable via Sonos.  

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    Newradrobbo
    Lyricist I
    Aug 20, 2023 4:06 PM UTC

    Is this permanent or just a blip?

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    Juzzyt
    Lyricist I
    Aug 20, 2023 4:49 PM UTC

    Account also not working via Android application (to play in car) but can log into Napster website.

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    Croesus
    Lyricist I
    Aug 20, 2023 5:45 PM UTC

    +1 since yesterday. I can log in on Napster web but Sonos reports:
     

    Account not found

    The Napster server did not recognize your login information.

     

    Sonos status says Napster is OK but evidently not for some of us.

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    chr1st1aan
    Lyricist I
    Aug 20, 2023 5:53 PM UTC

    Napster failed to function within Sonos.

    I reset my Napster password, and logged into Napster via Chrome and via the Windows app. Externally Napster appears to be fine. 

    I removed Napster from within Sonos services, tried to add again: 

    “ 

    This has been ongoing since Friday I believe. 

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    chr1st1aan
    Lyricist I
    Aug 20, 2023 5:56 PM UTC

    ok Napster has acknowledged they’re working on their connection issues…

    Thanks BlackHook, much appreciated, Do you have a link to the Napster acknowledgement source please? 

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    KnoWei2
    Lyricist I
    Aug 20, 2023 7:41 PM UTC

    +1 On Napster “Account not found” after deleting and trying to re-add it.  Connection to Napster was showing unavailable as of Saturday 08/26/2023.  Using Sonos S1.  Tested on Android and iOS apps.

     

    https://status.sonos.com has also been updated to reflect the outage.

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    djh111
    Lyricist I
    Aug 20, 2023 8:06 PM UTC

    Same here, Napster now working fine on Napster app and weblink but SONOS can’t / won’t recognise my account, despite using Napster for years on the system. 

    Napster was down this morning and I received an email advising so.

    Is this yet another ‘great’ update from SONOS??

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