Contributor I

Answered

Sonos not connecting with Napster

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My Sonos system is not letting me listen to any songs via Napster. The Sonos system is working fine via Sonos Radio but failing to bring any songs through via Napster. I tried the Napster App and is working fine as its own entity. Disconnected from Sonos and reinstated but no luck. I then tried to connect Apple Music but wouldn’t connect to sonos. Can you point me in the right direction of sorting this?

When browsing Napster via Sonos all menus are empty .

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Corry PAnswer

Sonos Staff

Hi @John94

Welcome to the Sonos Community!

Thank you for reporting this. We were unable to reproduce this issue (we were able to browse and play), so I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I recommend first rebooting your router by switching it off for at least 30 seconds, just in case that helps.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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N

Newradrobbo

Lyricist I

Seems to be back on now

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chr1st1aan

Lyricist I

I didn't have time to road test Napster, but before I left home for work, I was able to add the Napster service back into Sonos.

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controlav

Lead Maestro

Same here, Napster now working fine on Napster app and weblink but SONOS can’t / won’t recognise my account, despite using Napster for years on the system.

Napster was down this morning and I received an email advising so.

Is this yet another ‘great’ update from SONOS??

Sigh. This is 100% a Napster issue.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

C

Croesus

Lyricist I

+1 since yesterday. I can log in on Napster web but Sonos reports:

Account not found

The Napster server did not recognize your login information.

Sonos status says Napster is OK but evidently not for some of us.

Logged in successfully last night and Napster is marked as Operational on the Sonos status page, so I guess this is resolved.

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C

Collyboy

Lyricist I

Napser still not working says my account has expired when it is not

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Airgetlam

Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

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Bruce

W

Wezst

Contributor I

I've been unable to connect since Saturday. Tried everything listed here already, and spoke to Sonos technical today but for once they weren't very helpful (although I was at work to be fair), and just asked me to try things I already had. Tried resetting S1 app tonight but still won't let me connect. Is anyone else still having issues?

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P

Peterhedge

Lyricist I

Updated Sonos app, deleted Napster, reconnected Napster, still can’t get Napster on Sonos. Napster app working fine on my phone. Any thoughts?

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T

Tankch

Lyricist I

Had same issue everything updated and all,

What I did that worked was in sonos app went to profile and signed out of the app and then signed in again then tried adding napster and it worked did all this without exiting the sonos app,

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Paw-Paw-Roxx

Contributor I

I have a new sonos arc soundbar, the connectivity so far is fine, but I am having consistent volume drops using Napster. This is my primary music service, I have only used youtube a few time and did not experience the volume drop. When playing music through Napster the volume will randomly drop to approximately half, the only way to get the volume back is to unplug the arc and plug it back in. Has anyone else experienced this?

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