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Contributor I
May 8, 2024
Question

How do you save a playlist in the new app

  • May 8, 2024
  • 16 replies
  • 2014 views

I don’t see a way to save a playlist, clear a queue or delete songs from a playlist on the new app

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16 replies

webmink
Prominent Collaborator I
May 8, 2024

Hi Bill!  You can’t so any of those things, and those of us who have called support have confirmed this is intentional and not considered a bug.  Your actual speakers (where the real Sonos system lives) are not affected and if you can get back to the old app somehow or use a desktop app you will still be able to do those things.

Support musicians by buying music instead of streaming.
BillinDCAuthor
Contributor I
May 8, 2024

Hmmm. But aren’t those basic functions of the system?

 

Collaborator II
May 8, 2024

@webmink, I had assumed these were bugs that they would fix (like alarms etc). I didn’t realise that they were claiming that the removal of saving playlist, clearing queue and deleting songs from a playlist was by design.

These are basic functionalities. This is getting ridiculous now, the new app is a disgrace.

All Sonos products replaced due to appalling app and sheer arrogance of CEO.
BillinDCAuthor
Contributor I
May 8, 2024

Right, it basically makes the app unusable. Thanks in any case - I downloaded the desk top app and that does seem to work, but far from ideal

 

webmink
Prominent Collaborator I
May 8, 2024

Hmmm. But aren’t those basic functions of the system?

 

You would think, huh. But see this reply:

where a member of staff indicates they are considered “extras” when they say:

This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind, features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis over the coming months.

 

Support musicians by buying music instead of streaming.
Lyricist I
May 12, 2024

The new app is junk, can’t get to my playlists. This is a basic function, thought I was just stupid because I couldn’t find them, turns out Sonos purposely took it out.  Huge mistake Sonos, hope you take a hit on your bottom line, because unlike great products, a great app was not good enough, you had to screw it up and take away basic functions everybody uses.  Loyal customers are thinking twice about future purchases, including myself. 

Lyricist I
May 13, 2024

What the hell have you done. The app is difficult to navigate and is totally useless. I've spent hours trying to clear my current playlist and can't find a way to do it. 

Lyricist II
June 12, 2024

I thought I was being dim in not finding ways to edit playlists!! 

Sonos needs to reinstate the functionality in the app otherwise their hardware will become pretty useless very quickly.

They seem to be more interested in selling headphones at the moment!!

 

Contributor I
June 15, 2024

What a disaster with this new app!! Please fix

Lyricist I
June 22, 2024

Was this removal of basic functionality “addressing what our customers were asking for”?  The Sonos system keeps getting worse instead of better.  This latest app “update” was the last straw for me.  After being a customer for 12 years and fully investing my home audio into the Sonos ecosystem, I have put my 11 Sonos products up for sale.