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TerryTMa
Contributor I
June 5, 2024
Question

Sonos ACE Issues with ARC and Interfering Noise

Hello,

i have issues using my Sonos ACE with the ARC.

Before the newest ACE Update, i saw the TV Swap feature in the Configuration Menu. Since the Update, this feature is gone and i cannot use it anymore even if i long press the Button. Nothing happends.

 

I already tried to factory reset my ARC and the ACE, restartet both and tried to use different inputs, but nothing helps. I use the Latest App Update and firmware updates.

 

Also i have intefering noise on the right earbud when i pause the music playback. 

Is anyone dealing with same problems?

 

 

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18 replies

Bezzer
Trending Lyricist I
June 5, 2024

I Had exactly the same issue….if you are using android its not supported yet. If you are using IOS there is a setting in the sonos app called TV Audio swap. You enable it in there

Leroyfilon
Contributor I
June 5, 2024

I Had exactly the same issue….if you are using android its not supported yet. If you are using IOS there is a setting in the sonos app called TV Audio swap. You enable it in there

It’s not working for me. Whenever I press the physical button or that in-app swap button.. it says it can’t complete the request and asks if my products are on and connected. This is so annoying. 

 

Edit:

Fixed. Seems i had to update all my Sonos products first. 

Weird that i don’t receive a notification in the app that i need to update my stuff. 

Seems like a simple heads up.

Murasgul
Avid Contributor I
June 5, 2024

Typical Sonos! Your software team SUCKSSSSSSS!!!!!!!

    jjboyce
    Enthusiast II
    June 5, 2024

    Hi

    I have also just received my Sonos Ace and can hear a buzzing / static noise in my right ear. Especially at low volumes when noise cancelling is on. 
     

    I wonder if it’s a software issues? I don’t want to return my pair and when I called Sonos Support today I had to wait 55min before I gave up and hang up my phone as nobody from “technical support” answered my call. Such a bad experience. 
     

    If anyone else is experiencing this would you please let me know? 

    pawelwa
    Lyricist III
    June 5, 2024

    I don’t use my Sonos Ace with a soundbar, but I have the same issue with static noise / buzzing in the right ear. It’s very annoying. 

      Jasper Broerken
      Contributor I
      June 5, 2024

      I also have a problem connecting to the arc with my ace 👎

      everything is up2date and i use an iPhone. It’s very annoying. Hopefully is fixed soon

        jjboyce
        Enthusiast II
        June 5, 2024

        Pawelwa do you reckon it’s a software problem or are we just unlucky? 
         

        i don’t know what to do. Whether to return them and buy another pair. I don’t want it to be a faulty unit and then I’m stuck with them. 

          Murasgul
          Avid Contributor I
          June 5, 2024

          Boycot Sonos!

          Tezcatlipoca
          Tezcatlipoca
          June 6, 2024

          Same here regarding the right ear buzz. 

          I’ve also replied to these threads about it:

           

           

            Corry P
            Corry P
            Sonos Staff
            June 6, 2024

            Hi @TerryTMa et al

            I’m sorry to hear of the issue you all are having with your new Aces! Please ensure you have the latest Sonos update and Sonos app update, and if the issue is still present, I’d encourage you to call in to our technical support team for assistance.

            I hope this helps.

            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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