Contributor I

Question

Sonos ACE Issues with ARC and Interfering Noise

18 replies
1545 views

Hello,

i have issues using my Sonos ACE with the ARC.

Before the newest ACE Update, i saw the TV Swap feature in the Configuration Menu. Since the Update, this feature is gone and i cannot use it anymore even if i long press the Button. Nothing happends.

I already tried to factory reset my ARC and the ACE, restartet both and tried to use different inputs, but nothing helps. I use the Latest App Update and firmware updates.

Also i have intefering noise on the right earbud when i pause the music playback.

Is anyone dealing with same problems?

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P

pawelwa

Lyricist III

Hello jjboyce,

I saw a few folks manages to contact Sonos and they'll get their headphones replaced, so I assume that's not something that can be fixed with software update.

I've decided to return my headphones.

J

jjboyce

Enthusiast II

Hey @pawelwa

apparently you’ll be able to exchange them if you call Support. Haven’t done yet as I know there’s a long wait. I’m currently working but will do later today and write a follow up here.

althought it seems like they know about it and will exchange for us.

J

Jasper Broerken

Contributor I

I doubt it wil work, I bought 2 ace and both not connecting with arc

Tezcatlipoca

Same here regarding the right ear buzz.

I’ve also replied to these threads about it:

Managed to get through to a real person on the Chat: replacement has been authorised, but I have to return the original ones first.

N

Naldree

Lyricist I

I had same issue - Sonos Ace would not perform the swap. What worked for me was enabling WiFi on the Arc - it was disabled as I’m using Ethernet to connect to network, which automatically disables WiFI. Hope that helps

N

NBG1982

Contributor I

Same issues as everyone else. Was really excited about having the swap capabilities with my Arc. I’ll contact support but if these features don't get fixed quickly, I’ll be returning.

J

Jasper Broerken

Contributor I

How is your arc connected? WiFi or Ethernet, check if your arc has WiFi on if its connected with ethernet

T

tomj2617

Lyricist I

Same issue as others. My I-phone 15 will not swap with arc and ace. Spent 2 hrs plus with tech support . No resolution with issue. Said i’d get an e-mail with explanation.Ill have to try disconnecting ethernet cable to arc, see if that works. Will let you know the outcome.

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