Fix & Optimize

Hi i have a pair on sonos ones the buttons on one are not working I can say command's OK the other one is fine diagnostic number is 72928739? 

I have an echo dot and when I say “Alexa play “song name” it plays the song. When I do the same thing with my Sonos move it says it will only play the song with Amazon music unlimited. Are my accounts just not linked correctly or will the echo dot do it free since it is an Amazon product?

Very low volume on google assistent and no reaction when i try to adjust the volume. What to do?

Unable to connect sonos 2 speakers to new router. I have looked through previous related topic which haven’t resolved the issue.I have set one up using the Ethernet cable, all 3 of my speakers work fine. Tried to set up the wireless connection, the app finds new network, lets me put in the new pass key, then it won’t connect. I just keep getting this message. Can anyone advise? 

Seriously getting annoyed with my Sonos 5, I have it cabled to my router in the living room, whilst my Sonos one is on wifi in the kitchen. The sonos 5 will randomly pause for 5-10 seconds at a time whilst the Sonos one carries on playing normally. This happens when it’s playing alone without the one being used. I usually play music directly from Spotify. What can I do to fix this ?

I have an Arc, Sub and two OneSLs connected to a Samsung The Frame (2019) and with the TV off, when I ask Alexa “play BBC Radio2” she responds “here’s BBC sounds, here’s Radio2” but then nothing comes out of the Sonos system.I can connect to the BBC Sounds app through the TV, but then the screen has to be on - which I was trying to avoid.Any advice welcomed, thank you

I just triggered an Alexa routine on my Move that ends in an audio response. Up until now I always got the “audio actions and routines are currently not supported on this device” message, whether Alexa decided to respond as programmed or not. But today, she didn’t argue with me at all. She just very pleasantly responded like she was speaking through an Amazon Echo device. I tried it on my Beam. Same thing. And on my Sonos Ones as well.Am I losing my mind or has the Alexa integration on Sonos devices gotten a big improvement or something? Does anyone know if there are other things she’ll do on my speakers that she wouldn’t before? 

I just put a Sonos Beam in our living room. We currently have an Echo in the kitchen. Problem is, we sometimes get a response from the wrong Amazon device… i.e. Echo responds to command for the Beam and vice versa. Suggested workarounds for this?

How do you speak to someone in the US for Tech support ?  Service is horrible 

Hi, I have set up Google Assistant on my new Sonos Beam, which works OK. However GA will not play Spotify on Sonos. I have set up Google Assistant in the Sonos app, and logged in with the same Spotify premium account on both the Sonos app and the Google Home app. I’ve even signed out and in again on both apps to be absolutely sure. But when I ask Google assistant to play Spotify on Beam, it claims that I have not signed in with the same premium account on both apps. I use an Galaxy S10+ for setup. Any ideas?

Hello All,I am trying to play white noise on my Google assistant through Sonos continuously throughout the night.  No matter what I do, it only plays for one hour and stops, waking us up.  On Google Home, you can say “Ok Google, Play White music for 10 hours” and it will do so.  On Sonos, you can say the same thing, but it will stop after one hour.  Makes no sense?  I have Sonos in every room and gave up my Google Home so hoping I don’t need to bring it back!Thanks

I have just one Symfonisk speaker that im attempting to connect to a unifi AP.  Everytime i attempt to connect to it, it can not find the speaker.  If i hard line it to the Managed Switch it works without a problem.  Even after i pull it off the switch the app can no longer find the speaker.

I have two Play1 speakers. They work fine from a Windows laptop using S2 app, however none of four Apple devices (two iPads and two iPhones all running ios14.2 with S2 apps installed) can find the system. Broadband router is Sky Q. I have been through all the recommended solutions, including using Ethernet cable (which works fine  whilst connected but then the speaker cannot be found on wifi)I can’t say whether the problem started when Sky Q router was installed or ios14.2, as I didn’t use Sonos in the couple of weeks between the two.Any suggestions would be appreciated.  Thanks. 

My surrounds and sub came back thus morning but my 4 ports are still missing.Your confirmation number is: 1031610429.

I am starting yet another thread on this common topic to convince Sonos and Stingray to work out their kinks. This is beyond frustrating. One minute the service is working fine; the next, that annoying message comes up about being unable to play due to connection being lost. Nothing changed, so why is this happening? It’s been a constant annoyance ever since I got my first Sonos speakers a couple of years ago. FIX IT!!! Over the years, I have unplugged and plugged in the router, unplugged and plugged in the speakers, unloaded and reloaded Stingray. All software has been updated. Even if that works, it’s temporary. Totally unsatisfactory performance. Diagnostic: 2137151423.  

Where can I learn about how Sonos operates?I mean, in a more technical situation…I have carried out a few installations in different commercial environments, but each one seems to present issues, especially on corporate networks.I’m after more information on when Sonos uses its own “Sonos-net” and when it uses the building WiFi. Let’s say I have a wireless Sonos unit, but a cabled Sonos unit that is a long way away, but on the same network…. will it still work? Will it work if it connects wirelessly to the network - via a cabled access point?These are things that I can’t seem to find answers to, so wish to spend some time reading up on more technical details rather than the very basic instruction manuals that are online.

My system has decided my products are not registered to my account.I had these for years and no issues so very recentit won’t let me register blaming timternet

I’ve searched and found multiple topics about this but they’re older and can’t be responded to.  Sonos has chimed in and said they’re working on a fix over 3 years ago but here we are in December of 2020 and it’s still not working properly.  Is this ever going to be fixed? Any solutions or work arounds that I may have missed that don’t include creating smaller playlists?

I wonder why there is so difficult to include an option to turn the ambient or full surround sound off while playing music? Sometimes I think this just sounds bad. Great system otherwise. Would also love to adjust surround speakers while trueplay is active.

I’m trying to connect a Gen 3 Sub to a Beam unit wirelessly and I keep getting the same error. Unable to connect. I was able to connect the system using Ethernet cables but I cannot keep those connected since the Ethernet ports are in separate rooms so I need to be able to connect wirelessly. When I use wireless I’m able to add the sub and connect to my WiFi but when I try to add it to add it to the beam I get the error stating “There was a problem adding your Sub. Check the network connection and make sure your product is powered on.” How can I fix this issue?

I estimate my Sonos One forgets Alexa every other day. De-registering everything and having to set up Amazon etc all over again every time is driving me mad, especially in lockdown when I am at home all day and my Sonos One is in the room where I work and I rely it for all sorts of things. Surely this is not normal? Anyone else experienced anything as frustrating?

I've owned my Sonos system for around 6 years but have recently bought a Play 1 to connect. I have a Connect Hub, and two Play 3s. I use the S1 app as they are older devices but when I go to add a new device it asks for my login for an email address that is nowhere close to my own "s***e@gmail". Im baffled as to how this has happened and am incredibly confused on what to do. Please help!

My original setup was two Sonos Amps, one configured as Front TV speakers and the other as Rear Surrounds.Yesterday I bought the Sonos Arc and wanted to keep the original configuration the same but add the Sonos Arc so I would get a better listening experience with more audio coming from the center. Unfortunately, I haven’t been able to find a way to configure it that way.I tried removing all components from the system and started from scratch. If I add the Sonos Arc first, the only option is to add one of the Sonos Amps as surrounds. There is no option to configure it as front TV speakers. If I add the Sonos Amp first, I can configure it as front TV speakers but then I can’t add the Sonos Arc to the system.Why do I care if the Sonos Arc provides great audio up front that actually gives me the left and right like the Sonos Amp does? For me the answer is simple. If I use the Arc for the front and configure the Amp for rear surrounds, the subwoofer output of the Amp is disabled and there

After 5 minutes with Google Assistant controlling my devices in the house it’s already a mile ahead of Alexa who was always rather clunky. And the app was terrible. However one of my favorite things to use my bedroom Sonos One for was to ask Alexa to play Thunderstorm sounds while falling asleep. When I ask Google assistant the same thing all I get is “Alright, Playing lighting and thunderstorm sounds on Google Play Music...Sorry it looks like the subscription to your for* Google Play Music is not supported.” A standard google home device plays ambient sleep sounds without a Google Play subscription. Alexa was kind enough to do the same. But does this mean I’d have to pay for a Google Play Music subscription in order to simply have ambient sounds? I don’t think it’s too early to start having basic expectations of our smart home devices. Turn on lights, tell me the weather, play white noise seem like they should be basic freebies to me. And of all the music services, Goo

Hi is the above possible? it seems as though the max volume is applied to the speaker when outside of the Sonos app and Wi-Fi? Thanks