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RobSS
Contributor I
June 20, 2020

"The connection to Stingray music was lost"

  • June 20, 2020
  • 21 replies
  • 1352 views

I am starting yet another thread on this common topic to convince Sonos and Stingray to work out their kinks. This is beyond frustrating. One minute the service is working fine; the next, that annoying message comes up about being unable to play due to connection being lost. Nothing changed, so why is this happening? It’s been a constant annoyance ever since I got my first Sonos speakers a couple of years ago. FIX IT!!!

Over the years, I have unplugged and plugged in the router, unplugged and plugged in the speakers, unloaded and reloaded Stingray. All software has been updated. Even if that works, it’s temporary. Totally unsatisfactory performance.

Diagnostic: 2137151423.

 

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    Bob_J
    Lyricist I
    December 18, 2020

    In support of the ongoing Stingray “Connection Lost” issue… I’m using Shaw and experience the same, so not a Telus only issue.   It seems to be less of an issue in the morning, from 5A up until about 8A Mountain time…  Also seems to vary by station I choose… ex. Christmas Favorites may not work at all, but switch to Smooth Jazz Christmas and I get a connection and can listen for a hour before having a connection lost issue… To add to the issue I get a station to play and then it will get stuck and repeats the same song over and over again, BUT in the Sonos Controller app is showing that the songs are advancing… (Have tried all the suggested fixes so am assuming it’s a Stingray issue OR something to do with poor connectivity that Sonos controller / Stingray in combination aren’t correcting for...)

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