Fix & Optimize

I've got my system up to date and using the newest iPhone app and I have an Arc soundbar.The problem I have is that the balance slider on the app doesn't do anything; when I'm listening to stereo audio it doesn't matter which way I move the slide it doesn't change the audio output at all i I need the balance to work because the left side of my Arc is very close to a wall and the right is far; even after Trueplay tuning, the audio sounds about 30% to 40% louder on the left than right and I can't fix it because the balance feature in the app doesn't work please help 

I’ve received a message in my recently updated mobile controller app (iphone13) that some of the content has failed to load and to go to settings on phone. iPhone settings appear fine. Tried powering phone on and off. 

I use the latest software. My wifi is very strong and steady. Oftewel the SONOS app does not recognise the SONOS Move products ( i have 2 Move products). What is the solution? 

I have a Play 1 (in my office) a Play 3 near my reading chair in the living room and a Beam Sound Bar also in the living room.  Prior to the new controller updates, I could pair the Play 3 with the Sound Bar so I didn’t have to crank the Sound Bar up for the entire room.  If the new app can still do that, it’s no longer obvious as how works now.  Every time I try pair it to the TV, it still wants to play the radio station it was originally connected to,

So Relisten is showing up completely blank in the app.  No band names appearing, and although there is a search bar, the search function does not apply to Relisten.  Any ideas?  Mods could you put a ticket in for this for a bug fix?  Screen shot below.  

Unfortunately, the integration of Deezer is still fundamentally broken in the new app. This is particularly bad when trying to play “top tracks” for an artist: Search for and click on artist brings up the artist page. Going into “top tracks” there is no way to start the full play list. You can only start individual songs after which playback stops. Each page in the flow also takes seconds to loadThe new app broke a lot of functionality, but seeing how even such basic functionality is broken for weeks is incredibly disappointing. This is not Deezer’s fault - things were working before the new software version. This is Sonos pushing an unfinished app. When can we expect this to be fixed?  

I have 3 yr old arc which was working fine until sometime ago I turn off for few months. Now after on it won’t detect, it won’t factory reset(press join + insert power)  does anyone face similar issue? what is solution

I have used Deezer for several years through Sonos but recently when trying to load Deezer through the Sonos app - it wont connect. I get an error message “something went wrong, try again later” I have disconnected Deezer and tried re-connecting via the Sonos app - same error message.

Hi, I bought a sonos arc about a month ago, got it hooked up to wifi and tv no problems, it's brilliant!, I bought a sub mini 3 days ago, and have spent 3 days trying to get it going. Tried everything suggested on sonos troubleshooting pages, and this forum. It needs to update to work, that's the message I can't get past, with error code 1000. 3 days I've been trying, I have done it all, just gets back to this point, and won't go any further. Wifi says it's there along with the arc, but there it sits on the floor useless with a solid white light waiting to be regestered, and updated, I just can't make it happen.  So frustrating. 

I would like to purchase the Move 2. I’ve been told that I cannot downgrade the Move 2 to S1 app. I have a working and fantastic sounding audio setup with no need to update the ZP100 that drive my main audio setups.  is this correct ? my current setup is 2 X ZP100 , Play 1 and  Beam. 

I'm seeking your assistance, PLEASE I purchased my Sonos One Release 2 Speaker approximately 5 years ago from Amazon, due to building a new house the speaker has been in storage for 2 years.I am now trying to get the speaker working (without the aid of instructions) and have got as far as having the green light flashing. I have downloaded the Sonos App onto my Apple phone (i didn’t have this when I first initiated the speaker years ago & not sure if it's required now?)When using the App (close to the speaker - with the home Ethernet connected) I'm following the instructions ...... Add speaker or component - preparing for update - Continue Update -  Updating your product. This should take several minutes - This is as far as I get  - after hours the download never gets more than 1/3rd completed ??????Are you please able to advise what I am doing wrong and forward the installation instructions for the Sonos One Gen 2 Many Thanks Kind Regards David Wyatt  *Moderator Note: Removed phone

I’m trying to manage my account and it keeps saying I need to sign in as account owner? 

Really trying to understand if I'm doing something wrong here. But before I updated to the new Sonos app, I had absolutely no problems until now.  The new Sonos app completely broke the subwoofer on/off & subwoofer volume control I had for my Sonos Amp. Luckily my subwoofer has a lot of controls on it and I'm able to adjust the volume and the phase control directly on the subwoofer, but I absolutely need to have the ability to control that important function on the app.  Does anyone else have an issue controlling the on/off and volume control of your subwoofer connected to the Sonos Amp?  

I have done a factory reset on a Play 1 and the app still does not recognise it. All 3 others, Playbar and Sub are recognised. The light does not go green. If remains flashing orange and white

Since moving to the new ios app, I can’t play music on various speakers. I can see the speaker in the app, but adding it to a group of already playing speakers doesn’t include it (volume meter isn’t working for that speaker). Nor am I able to just play music to it directly/individually.  I’ve had the issue with both Amp and Move. 

My wife has an existing Sonos account. She deleted her app and wanted to re-install it now. When opening the app to re-connect she cannot approve the terms & conditions? What does she have to do?

How can I get my albums to display 5 across 

Ever since the new app came out, it only retained my Playbar and Subwoofer. It wiped out my Roam SL, Play 1’s and Play 3. I cannot add them back at all. I have tried resetting the app, redownloading it, as well as factory restoring all the speakers I am trying to add back. My Roam SL will add to the system but then it doesn’t show up anywhere at all in the app. My Play 1’s and 3 will just not play the tone anymore to connect to the system. I am so beyond frustrated with this. Any ideas? Thanks in advance.

Is this problem still on the SONOS software team’s bug list to be resolved?  Has any progress been made? Prior thread below.Sonos cannot connect to USB drive on TP-Link router 5 months ago 11 replies 295 viewsG   gmendenh Contributor II 5 repliesCannot share USB audio files with SONOS v2 systemModel: TP-Link Archer C8  Hardware Version: V3Firmware Version: 1.1.3 Build 20220510 rel.32759(5553)The USB drive plugged into the Archer C8 shows it is active in the Archer C8 advanced USB settings.  All files are shared with no login required.The network address is:  \\192.168.1.1\sda1\USB_MusicWindows explorer can find the music files OK and can play them,  but the SONOS v2 system cannot access the music library.Sonos initially connects to the USB drive at the network address entered, but gives the error message below after about 10 seconds.I have worked extensively with SONOS customer support, but they were unable to resolve this problem.  SONOS suspects a problem with the TP-Link Archer C

The latest update has nuked functionality, I can barely use this thing. It’s bad and wrong on every level.I have:7 Sonos Ones 1 Sonos Move 1 Sonos Beam 1 Sonos Playbar 1 Sonos SubI want a refund for all of these devices. I don’t want to be a part of the Sonos ecosystem anymore. You’ve lost a customer.

I have a last generation sound bar I am trying to connect to new network. it continues to come back “wrong password”. I know the password is correct

new Sonos out of the box which should be a simple setup procedure. The Sonos app cannot recognize my amp and after multiple attempt it finally after 25min it was set up. Next step was a mandatory system update and I’d be on my way to the sweet sound of music. Oh no, but wait, the app said unsuccessful download of mandatory update. Had to start completely over and now the app does not recognize my amp. Have to start completely over again. I left BOSE specifically for this issue and now with Sonos. I have a very strong WiFi signal and coverage in the house. Any thought before I return this easy 2 step setup Sonos amp?

I was using my two speakers until one night when I they disappeared.i have tried everything to reconnect, I am spending hours doing this, is a constant problem.  I am regretting so much having acquired these products.Can anyone help me to resolve the problem?

After a dozen uses my arc does not power up. It is past the warranty since I have not been living at this house which I now am. I have spent several hours on hold. Not able to reach anyonr. From what I gather Sonos does not repair their products. It is a lot of money to spend when I am looking at buying several additional speakers to add to my Arc. I am perplexed. I will try one more time to conact them. If that does not work I will spend a lot of money on a different system. Also I happen to have a Sonos 1 in my Florida home that is 8 years old. Several speakers with it and non of it ever gave me any issues. Has Sonos quality gone down?

I’m getting frequent audio drop outs for 1-2 seconds it seems to be happening on all speakers. Just for a minute or so and then it will be fine for a while. Scenario is start playing an Apple Music playlist in Sonos app on iPhone. Started on Bedroom (Era 300) and Bathroom (Play:1) speakers group and then added in Kitchen (Era 100 stereo pair) and later Lounge (Era 300).Sound starts to drop out on bedroom and then from Kitchen and Lounge speaker While playing from Apple Music. You can hear it still going in the other rooms and then it kicks back in again. It's like the speaker are loosing their connection. We’re a tiny house so nothing is more than 4 meters from the Wifi base station.Anyone experiencing the same or got any tips to try and improve the experience?