my Sonos are disappearing constantly, what can i do to reconnect?

Forum|Forum|2 years ago
July 7, 2024
3 replies
234 views

I was using my two speakers until one night when I they disappeared.

i have tried everything to reconnect, I am spending hours doing this, is a constant problem. I am regretting so much having acquired these products.

Can anyone help me to resolve the problem?

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Best answer by controlav

Tell us about your local network: it is having trouble when devices change frequencies by the sounds of it.

Quick fix: disable 5GHz on your wifi.

controlavAnswer

Lead Maestro

Tell us about your local network: it is having trouble when devices change frequencies by the sounds of it.

Quick fix: disable 5GHz on your wifi.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

M

MariaM2024Author

Contributor I

Hello controlav,

how do I deseable 5ghz in my wifi? I was expecting to be able to use Sonos speakers in an easy way e.g. selecting the WiFi and that is all. I was not expecting to be a technical expert to use them.

thank you.

controlav

Lead Maestro

Hello controlav,

how do I deseable 5ghz in my wifi? I was expecting to be able to use Sonos speakers in an easy way e.g. selecting the WiFi and that is all. I was not expecting to be a technical expert to use them.

thank you.

It’s your router, go find the manual for it and disable 5GHz.

Assuming that fixes the problem, put the router in the trash and get a better one. Sonos requires network routers that actually route correctly, which you would think would be a reasonable expectation, but isn’t.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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