Fix & Optimize

I am trying to get my Sonos Beam (gen 1) to show as connected on my Sonos App so I can complete its setup.On the App I get as far as the Beam showing and sounding and then when the App screen changes it does not show at all (as part pf a system) and so I cannot do the sound setup.  I have re-booted, restored factory settings, tried another mobile, used Ethernet cable connection instead of WIFI, etc. but no joy.The Beam is connected via HDMI to a smart LG TV and works, but I cannot set it up for the room acoustics, etc. Please can you help?  

My partner and I just moved into a new house, and I have been trying to set up a new sonos system using our two old Play:1 speakers, but I cant seem to get them registered so we can use them. Ill try to explain what part of the setup that causes problems.I resetted both speakers by plugging them in while holding down the on/off and + buttons similtanously, and the indicatorlight changed color from white to orange to green as it should.Afterwards I logged on the app to set up the speakers. My phone can find both speakers and the serial numbers match the ones I find in the app. During the setup both speakers was updated. The speakers both connect to a temporary network, that I can also see on my phone and connect to.However, when the setup proces tells me to register the product there is a problem. First it tells me to place my phone near the speaker, so the microphone can record a soundsignal from the speakers, but no signal is playing. After that step fails twice, the app says somethin

Why does the Works with Sonos capability for my Receivers require that my Sonos Port has to be on Wi-Fi only vs Ethernet?  If the Port is plugged into Ethernet on the same network/subnet (i.e. into switches that are going to the same router as the WiFi signal but hardwired instead of on wi-fi) My Pioneer and Onkyo receivers - both of which have Works with Sonos capability - don’t find the Sonos Port.   The feature only seems to work if i unplug the hardwire and let the Port connect via WiFi only.  Mind you regardless of ethernet or wifi the Ports are getting a 192.168.0.xxx address - so it shouldn’t make a difference unless the Works with Sonos is dependent on some WiFi-Direct or AirPlay style capability.  I would ideally like to run my Sonos Ports off their ethernet connection but this dependency prevents that.  Feels like a bug in the implementation.

I have a small house with many devices, normal listening does not need to go up over 10. I wish the lower volumes were more spaced out so I don’t have to do mini micro adjustments on my screen. 5xOne, 1xPlaybar, 1xBass, 1xRoam

When I take my move to to work and play music using Bluetooth it keeps cutting off while playing they’re small but consistent cuts. I already troubleshoot it to the best of my ability but the issue remains. Customer support told me to connect it to WiFi at work but I can’t because there is only the guest WiFi which doesn’t allow the speaker to connect to the app. Does anyone have any suggestions about it or has encounter the same issue

Hi. I don’t use my surround sound much as I’m away with work. Since installing the new app I can’t seem to get anything to work. I can’t connect my 2 Sonos one SL and sub to my arc. The arc is plugged into to tv works fine but nothing else is connected can anyone help???

Environment:  Android phoneWhat I do is, I go to Music Library, then Folders, then select the folder with the music I want to listen to.Folders with music in are, my music, wife’s music, Christmas music, etc.When I select the folder I want, there used to be a “Random/Shuffle” button I could select to randomize play through all artists in the folder.It is gone!!!However there is a “Random/Shuffle” button in individual artist folders.  REALLY???  WHY???That was always there but never made sense to me why you would want to randomize play for an individual artists songs. Does SONOS ever respond to posts ?If so, Please put it back!Is there a way to install previous version ?Now I have to go to my PC (it hasn’t been screwed up, yet.) to play my music.Now the phone app is kind of useless, for me anyway. 

Hello everyone hope you are doing well , I just started my journey into Sonos and i chose to start with ikea symfonisk book shelf gen2 however It wasn't my lucky day :/ since I bought it 4 days ago and all the trouble to set up with the new app however I was happy and jump when I saw today app release and end up adding the device however at the end it ask for update and showing error 1002 and wont show any device in the system i had used several phones android ipad iphone also tried another email account  all unfortunately not working  please shear your thoughts and even any have smiler issue after the app update todayios 80.01.10

Hi, I am just about to download sonopad and wondered if it has the same capability as the old sonos app? Ie room selection, grouping rooms etc.

Just bought a brand new Move2 and it’s not connecting to my iPhone.I’ve been following the instructions but it still won’t recognize my device.

I have deleted and reinstalled my arc and sub, reset the router and after a little while my arc looses connection to my WiFi so no Sonos or  Alexa will work.

Hello- I got a new router and as a result have a new network name and password. I did a factory reset in my Sonos One SL and tried to reconfigure it to the new WiFi network. I was able to get through the setup process and was told it was “connected” but then the app showed “no devices available”.I then tried doing the setup via Ethernet and that was successful. I am currently listening to it. However, I want to get it on my WiFi network. In the iOS app, I went to Manage > Network > Manage Networks > Update Networks and got the following message: “No products found. Make sure you’re standing near the product and that your battery powered products are on and awake.”I am about 2 feet from the speaker.any advice would be appreciated!

I purchased a Crown cdi4000 amp to use for an outdoor 70v speaker setup.  (link). Apologies if this is a basic question, but was wondering if anyone has ever set one of these up with a port and had advice for how to do so?  I’m wondering:Can I get a single RCA to Phoenix connector like this one, hook it to the digital port on the Sonos and then run it to a single channel on the amp? Or do I need two of those - one for each analog channel - to hook up to the two channels on the amp.  (in which case I’d use the bridge output to bridge the channels together)Any advice? Thanks in advance!

System consists of a Samsung TV using eARC output directly connected to Beam2 with a pair of Ones as surrounds and a miniSub using wifi. All was working, NO issues.Replaced Beam2 with Arc now NOTHING works. Samsung doesnt even see the Arc as a connected eARC speaker like the Beam 2 did?! I have the Arc connected to wifi but TV does not pass through sound also the mini-Sub and surrounds went missing?!The NEW Sonos app SUCKS as it’s NOT intuitive at all! Any suggestions as to tricks to make it work?? Thank you all!  

Hello everyone. First time here seeking answers. I have a Sonos amp with a gen3 sub. Can't seem to keep the sub to stay connected to amp. When I can  get to connect, I check for system updates and it states everything is up to date. WiFi Connection is strong in other components throughout the home and their isn't any other components that use WiFi near the sub. Any pointers or suggestions would be greatly appreciated. 

My music library disappeared from my Sonos apps. When I try to add it back using the desktop app, I get the error message “unable to add the shared folder (913)”Chat support told me this was something to with the new security settings on the “upgraded” Sonos app and to call phone support but there is currently a 30 minute wait.Does anybody have any advice? Thanks

Hi There,Not sure if anyone here has this issue, I have an Arc and a Sub, the Sub constantly disappears from the app and I have to either factory reset it or reboot my router. When I reboot my router, it re-appears and works as normal and after a few hours it just disconnects again. Sometimes is gone-gone. Sometimes the app just says “Sub - Not Connected”. I had a hard time reaching support over the phone and when I finally got a hold of someone, the guy asked for my diagnostic and he said the only fix is to hardwire the Arc and the Sub directly to my router, I told him that my router is upstairs and I also have access point across the room, he then said, that is your issue, your wifi is bad and the only fix is to hardwire!!! I’m an IT guy and tried to explained him that this was not the case, I have great wifi coverage and… Sonos is all about WiFi, it is ridiculous that his fix is to hardwire the system. The arc doesn’t have any issue, I have several speakers around the house without

Would be great to have an answer!

Message says Playbar added but may not appear in your system. Tells me to go to finish setup in system settings, starts all over and goes in circles.I have done the system reset numerous times and goes all the way through the set up and ends with that message. When I open app speaker is not an option to use after doing this I’ve and over. Haven’t used with app since I got a new phone.  Speaker was working (watched a movie) ½ before I decided to install app again.Thanks ahead of time.   

When I try to save my queue as a playlist, I get the error message “unable to save the playlist”. The playlist has about 9300 tracks which, as I understand, is well below the limit.I am using the S1 desktop app. Chat support told me to call phone support but there is currently a 30 minute wait time!!!Any suggestions?

No logical reason for it to stop working as no changes to any other equipment. Beam will not connect to Sonos app or Spotify app on iphone. Stuck on searching for nearby products and can’t find it. I have done the following with no success:did a factory reset - it found it briefly then it dropped off again rebooted WIFI router rebooted iphone uninstalled and reinstalled Sonos app on iphone.Any other suggestionsThanks

The on/off switch button has disappeared.  I can see something inside the box of the speaker, but I can’t get hold of it.  Anyone have this problem.  Is this just shoddy engineering or what?  Can I get a new one?  Speaker isn’t of much use if you can’t turn it off or on.  Right now it’s stuck in the on position.

I have rebooted the Play 1. The app goes through the process. Then it says that my player may not show in my settings. To unplug and plug the speaker back in. It says I should be able to finish the process then. I have done this but the app doesn’t prompt me to finish the process. 

When I saw the Sonos ace I thought that my search for a reliable set up for looking the tv with my wife while my son is sleeping was over... I could put away dual Bluetooth pairing, crap device that only works In stereo that force me to change every time the setting since the audio stream is silent over spdif... A nightmare… Then I researched and I found out that the Sonos ace can only be paired one at a time to the wifi with Sonos arc to listen to tv and that was a bummer… If it possible I would like to make a feature request to make possible to use two Sonos ace at a time with Sonos arc so I can watch tv with my wife while my children are sleeping in the evening.I would buy immediately 2 of these headset even 3:) Please

I want to buy a ROAM and use it with my 6 other speakers, most of them older so I use S1 not S2. (I think all but 1 are compatible with S2 but I use S1 to get that 6th speaker working.) anyway, would like to add the ROAM (as a 7th speaker) but think it can only be used on S2. So I’d have two apps open at same time (huh?) and they’d be playing different music, right? Want 1 more speaker that I can ‘roam’ with while my other 6 are playing. Will this be possible OR will I have to move my 5 speakers over to S2 plus at the Roam to make 6 only?