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ap1514
Contributor I
Jun 29, 2024 11:59 AM UTC
Question

Receiver "Works with Sonos" doesn't work if Port is plugged into Router via Ethernet

Why does the Works with Sonos capability for my Receivers require that my Sonos Port has to be on Wi-Fi only vs Ethernet?  If the Port is plugged into Ethernet on the same network/subnet (i.e. into switches that are going to the same router as the WiFi signal but hardwired instead of on wi-fi) My Pioneer and Onkyo receivers - both of which have Works with Sonos capability - don’t find the Sonos Port.   The feature only seems to work if i unplug the hardwire and let the Port connect via WiFi only.  Mind you regardless of ethernet or wifi the Ports are getting a 192.168.0.xxx address - so it shouldn’t make a difference unless the Works with Sonos is dependent on some WiFi-Direct or AirPlay style capability.  I would ideally like to run my Sonos Ports off their ethernet connection but this dependency prevents that.  Feels like a bug in the implementation.

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1 reply

Corry P
Corry P
Sonos Staff
Jul 9, 2024 11:13 AM UTC

Hi @ap1514 

Welcome to the Sonos Community! And, apologies for the delay.

Sorry to hear of the issue you’ve been having. What are you plugging the Ethernet cable into? Is it a managed switch? If so, that could conceivably be the issue. If you are using a managed switch, are you able to bypass it for a test? Please do so if you can. If you are using an unmanaged switch, however, that should have no issues.

I’ll bring this up in a meeting I have tomorrow - I don’t think many of our staff have Works with Sonos gear to test with, but someone must have some somewhere. I’ll get back to you when I hear more.

 

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