Fix & Optimize

I would like a setting that would allow the Move to only use WiFi when it's on the charging dock, so if it was previously on Bluetooth it would switch automatically when docked

I had my Sonos years - Play 5 as stereo pair. Gen 1 and now gen 2.  This process has not been with out issues. Now again - I have gone weeks with it being completely non-functional from an apple perspective, no changes have been made to my set up. When I try to play a song from Apple Music, it would sometimes start and play the first 10 seconds and then stop and say that it cannot connect to Apple Music or it may say this from the start. Other times I will try to add a song and it just says "cannot add music to queue"  I have power cycled the speakers, the modem, the wifi. Nothing seems to make any difference.  I have installed the app and re installed - I have checked all settings. The Tunein-radio works, Sonos radio works, my line in to my turntable works - this is specifically an issue between the sonos and apple interface. Everything else in my house works. I can stream 4k video in any room in the house. I can stream apple music from several different appliances in my house. (JBL,

Hi Having more trouble here with a newly bought Sonos One and my projector. Setting my Apple TV to the main speaker (Sonos) has been difficult. It takes several tries to get the sound to work and then sometimes it’s out of sync with my projector. I have to force quit the app I’m using and then try again. Bluetooth doesn’t have these issues so maybe the Airplay 2 isn’t good on Sonos? It also doesn’t do the navigation sounds that I get on Bluetooth. Honestly I bought Sonos because I need a speaker for my projector but the difficulty every time I use the projector and needing five minutes to set the sound to the Sonos is annoying. i can’t get HomeKit to add the speaker. I’ve followed the directions on the Sonos site but it doesn’t work. When I try to add the accessory and direct HomeKit that I don’t have a QR code or a bar code HomeKit still can’t find it. I’ve rebooted the Sonos and tried adding the speaker on two different devices.I’m starting to think maybe I should’ve gotten a Bluetoo

why I cannot have worked more than 2 Play1 at the same time?

This is becoming increasingly frustrating. First I lost the radio service I was using and now my album track order is being ignored with many tracks ignored due to skipping.I saw on one forum a message about the device sleeping would cause some problems. Does this mean I have to keep my phone screen active to not suffer any problems. This certainly never used to happen and does not explain random track skipping. If this is the case it kind of negated the use of the technology as a music player. Been a Sonos owner for six or so years but this is causing real annoyance with the setup.

I have 8 various sonos products located throughout the house. Recently they have just started dropping in and out from random locations. Problem is worse when switching tracks. Iv tried mixing up the WiFi chanel and no difference. Begining to become a pain. I ran a diagnostic 1015401939Thanks. 

After having problems with my Sonos system, I was able to change the channel on the router (which had been set to auto) and put a different channel for the Sonos system. Since then my one speaker, Play:1 works fine, but I can’t get Play:5 to work. It is not visible in the app on wifi, and even when I connect it to the router, it doesn’t play and is not visible to the app. I have tried without success to do a hardware reset.  Would love some help! thanks! Dan

Hi have a new WiFi hub and have followed the instructions on the sonos help page to set up via move or through wired into the hub directly and neither has worked. Sonos Move fails at the point it says it’s opened its own WiFi and I need to click on this but nothing is showing up as an option on my WiFi list and then when you try the alternate option to set up via cable into the hub it isn’t finding the device I have plugged in. Any ideas to how to get me back up and running? thanks 

HiI have used Sonos for years and have always been able to set up groups etc from my 9 speakers that I have - I have a picture of Sonos Ones, Moves, Play Ones & Play 3s plus a player and sub This morning I am unable to connect any into groups with the error message coming up saying “Unable to Connect to that Device”This is happening via my IOS App on my iPhone 12 - both of which are up to date i.e. no updates required and is also the same via the App on my MacBook I have rebooted the devices, rebooted the speakers, deleted the apps and reinstalled them & finally rebooted the wifi connection Any ideas anyone as I have been unable to find anything on the help pages here ? 

So last week I updated the firmware on my router and it for whatever reason it dropped the Sub.    How exactly does this work, I thought the SUB builds a mesh network with the ARC and only uses the local wifi for setup. On the App it showed ARC (+?)    I had to basically reset the Sub and re-pair it from scratch.  Is this going to happen every time I update my router?

Update 11/28/24. The information in this post also applies to the Arc Ultra. Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and guides are not affected by the change in surrounds.Quite often questions arise as to the proper placement of the Sonos Arc (and/or what type of room design).All Dolby Atmos speakers (as does the Arc) rely upon an optimum ceiling height to allow the upward firing speakers to reflect and bounce sound to the listening area. In traditional Dolby Atmos setups where all speakers are separate even the rears have an upward firing driver.Soundbars such as the Sonos Arc require (as much as possible) a symmetry of placement distance to the side walls as well. That allows for side firing speakers (that lend support to the upward firing speakers) to project rearward sound reflections to simulate surround when no actual rear speakers are used. Adding Sonos rears relieves the Arc of some o

Confirmed that stereo separation is correct (i.e., right channel music is going through right channel, left through left).Right channel drops in and out; left is fine.Have separated and remarried speakers.Unplugged and replugged R speaker.Separated and remarried them again.Listening to music in Music Library. Diagnostic ticket 1434310833

H all, I have read several threads on this. I did manage to have 2 wifi SSID setup in the sonos app. However i wanted to share my experience and ask a question: Setup : i have 2 wifi networks, both in the same Lan. Room 1 : Arc + 2 surround Symfonik , connected to wifi 1 (main internet  box by Nowtv)Room 2: symfonik connected  to wifi 2 (TPLink powerline) I mention wifi1 and wifi2 because I managed to have both wifi SSID (name) showing up in the app under System \ Network  \ Networks. This would mean that Sonos app allowed me to register 2 different wifi credentials on the local network. They dont have to have the same SSID as I read in many post.I though i managed to do this by changing the wifi network on the mobile phone used for the setup. Worth noting: both network are visible in each room, with various strength, this is why i wanted to have both available so each speaker would use the most appropriate network. i dont actually know which networks is connected to which speakers sin

Hello everyone,It's quite a while (2 years maybe) I have this issue with the Connect.It suddenly stops playing music for few seconds while the other two Play-1 keep playing music normally. I use the system mostly with Spotify and Tune-in. I'm not sure if it happened also with Amazon Music. I've sent the diagnostic within few minutes from the last episode, this morning: 1154082524. The setting is as follows:Connect cabled to the router via ethernet (Living Room)Play-1s in wifi to Connect (3-5 meters from each other) The same issue happened when the Connect was connected via wifi to the router, with 3 different routers, in 3 different cities/apartments, with 3 different internet providers during the last years.The internet connection I have in the last year is a super-fast Fiber (up to 1Gb/s).

Hello,I see that this has been posted before but I can’t seem to find a response that works for me. I have a U-Turn Orbit turntable going to a Pro-Ject preamp feeding a Sonos Port. I cannot for the life of me get the Autoplay to work consistently. No problem choosing the source in S2 but dropping the needle doesn’t trigger autoplay. I have tried adjusting the line-in gain from Level 1 all the way through to Level 10 and it still won’t trigger 9/10 times. Curious if there is a solution as I had the exact same problem with my Sonos Connect. I have tried with different preamps and even a different turntable with the same results. 

My speakers randomly start cracklings while playing. 1782919603

I’m trialling Tidal Hi-Fi. It works on all of my systems except my Play;1 speakers. I use Sonos S2 OS, and my three receivers are connected with Port and Connect: Gen 2 boxes: they play Tidal Hi-Fi fine. A Sonos One speaker does too. But my Play:1 speakers in two different locations in the house won’t play Tidal. They’re S2-compatible and play Apple Music, but not Tidal. My iPad, iMac and Sonos OS’s are all up-to-date.Before I replace the Play:1 speakers with Sonos One SL speakers and spend yet more $$ on Sonos, any suggestions?Thanks,Don Carter

I have an older system and am unable to update my move, add or remove equipment or update the system. I have reset everything in the proper order from the modem to the connects and still get the 1011 error.  I have updated the iOS on my devices and have tried reinstalling the s1 software.  I’m getting very frustrated. Please help

Buongiorno. Dopo aver cambiato le impostazioni di rete in casa, quando do un comando al sonos one 2gen con assistente vocale Alexa, il diffusore risponde che attivera la musica. Ma la musica non parte. Prima del cambiamento funzionava tutto bene. Ho fatto anche reset totale del sonos ma ancora non va

So a rarely use GA to find specific songs or artists but when I do I find that it works fine. Ok sometimes it might start playing an acoustic version instead but since the artist and song title is the same I can understand that. A friend of mine asked if I could recommend a Sonos One for the start of a multi-room system with GA integrated and I did recommend it. But no he’s not satisfied at all because he thinks that the response and action from GA on Sonos doesn’t work compared to his Google Home.In my world it should be the same since GA on Sonos just contacts the GA servers and get a response and action from them, using the same algoritms as any GA enabled speaker? Or am I wrong?Upon testing at my place I sometimes do find some differences between the respond and result from GA on Sonos One and GA on Google Home Mini but in general it’s the same and it more seems a bit randomized when there is differences. And the differences is sometimes beneficial for GA on Sonos and sometimes for

Sonos Sync Issues HiI have 5 Sonos speakers and a Sonos Connect (see details below). I love it.I primarily stream Spotify music thru the system via WIFI only. I do not use the Sonos wired (sonosnet).I use an iPad and iPhone 8 to access S2 and Spotify.My issue is with Sonos cutting out when I switch from as example my daily playlist one tor 2. It may continue to play song 1 and then slowly merge to song 2 with fits along the way. This also happens if I happen to start the music up on the iPhone and then try to change volume or track on the other device.I also sometimes have problems getting connected to Sonos after starting Spotify. And one day the volume suddenly went to full volume and scared the heck of everyone in the room.The problem worsens when one of the 2 women in the home try to connect to Sonos. It’s gotten so erratic when connecting that neither my partner or daughter use it anymore. It will likely not be a surprise to some of you when I say that suddenly I’m being told this

my sonos move keeps disappearing from my sonos s2 app on iphone but is still viewable on my macs sonos s2 app? what is going on?

Hi, About a year ago, i bought 4 Symfonisk speakers to my old apartment. I had issues reaching my bedroom, so I was recommended by Sonos to buy a mesh network, so I bought the Deco M5 3 pack, and where one is used as the main router. It still didn’t really worked properly but I was too tired to troubleshoot more at that time.  I now live in a new apartment, thought it would work better here, but no. Since I’ve spent +30 hours on troubleshooting and trying to fix it (including wiring a speaker to my router), I bought the Sonos Boost hoping to eliminate all problems.  However, it’s still basically the same, where I can’t play music via Spotify properly for more than 5-10 minutes on all the speakers. I have issues when using airplay, the sonos app, as well as spotify connect. The problem is most apparent when using all four speakers at the same time. The sound is hacking, speakers drop out, and the sonos app works slowly.  Although some other programs works slightly better, it is still no

I had a CR100. It has been removed from the system years ago. When I now try to see if my Sonos system is compatible with S2 the CR100 still seems to be in my config - see picture below. It seems strange to me that the system still keeps track of CR100 when it isn’t supported anymore. I don’t know how to remove it from the config. Any suggestions? I’ve also sent diagnostics from the app: 1589951536 Regards,Thomas  

Hello all, as you all may already know Alexa cant speak out voice notifications like it can with any Amazon Alexa device. I have seen a lot forum posts asking why they cant hear their Ring motion and doorbell notifications and for the longest time ever those notifications never worked with Sonos. Well as of last night my Sonos One speakers started blurting out motion detections and doorbell presses. I cant find any release notes about this anywhere, has anyone noticed this too? I also noticed with Alexa routines if you had an Alexa response she would say “Alexa voice responses are not compatible with this device” now she doesn’t and voice responses work just fine with routines. Hopefully this isn't a fluke bug.