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Djdmd
Contributor I
Jan 23, 2021 4:53 PM UTC

Unable to update

I have an older system and am unable to update my move, add or remove equipment or update the system. I have reset everything in the proper order from the modem to the connects and still get the 1011 error.  I have updated the iOS on my devices and have tried reinstalling the s1 software.  I’m getting very frustrated. Please help

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    2 replies

    106rallye
    106rallye
    Jan 23, 2021 5:15 PM UTC

    Are you working from the Windows 10 app by any chance? Changes in the system can only be made with the iPhone or Android app.

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    DjdmdAuthor
    Contributor I
    Jan 23, 2021 6:33 PM UTC

    No it’s all on Apple products 

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