Fix & Optimize

Now that the ‘Play in another room’ option has been taken away by Sonos on this hideous app, does anyone know how to play an alternative playlist on another device? I have done it once but can’t for the life of me do it agsin!Anyone know the process?? Thank folks!!

I have 2 rooms.Room 1 (office) = Sonos PlaybarAfter Factory Reset of the Playbar -> I CAN see/use/navigate on my iphone app [Version 80.04.04]Problem: I CANNOT see the Sonos Playbar on my Macbook App:Version = 16.2 Sonos OS: S2 Build: 79153290 Sonos ID: *********** Room 2 (family room) = Sonos PortAssociated Product: 192.168.1.121 --------------------------------- Port: Family Room Serial Number: ***************** Sonos OS: S2 Version: 16.2 (build 79154060) Hardware Version: 1.29.1.10-1.2 Series ID: A103 IP Address: 192.168.1.121 WM: 0After unplug/plug of the Port → I CAN see/use/navigate the Sonos Port on my Macbook App:Version = 16.2 Sonos OS: S2 Build: 79153290 Sonos ID: 110061434Problem: I CANNOT see the Sonos Port on my iphone app [Version 80.04.04](I do not know how to perform a factory reset on the Port)+ + +Summary: 2 rooms on the same subnet, both hardwired to the same router. The Sonos Port can only be controlled via the Macbook and the Sonos Playbar can only be controlled

Am I missing something with the new app. I don't seem to be able to play different songs in each room. I see a check box for each room and if I unselected room a to select room b to play different music, room a stops. 

Hi , I have a Sonos ONE and i have the opportunity to buy the Era 100 at a good price.But i wanna know if it’s good to paired One and Era 100 for the surround. Thanks

No matter what I do to my play:one speaker I’m unable to locate it with the S2 app. What is the trick here? I previously gone through dozens upon dozens of resets on the speaker and now the speaker is unable to be located with this new S2 app or the prior S1 app, which simply redirects me to the S2 app. For those of us not following the minute by minute Sonos app/speaker changes, what is the trick to getting this to be recognized with the new mobile app?

So the ZP-80 sounds clean and if it comes on can play well for an hour or after few minutes will drop out for half a second every few seconds way about 10 times and then go silent.  Might stay silent for a very long time and randomly jolt in a few seconds and then gone again.  Sometimes it fades away quickly but less often.  Rapid wiggling of the App volume can sometimes make it start to work whilst the volume is being agitated but stops and indeed fades away as soon as you stop doing that.Loud gain doesn’t improve anything or jar it into working and it doesn’t behave like dry joints.  I have read through forum topics and have done a hard reset on the ZP-80.  Turned off the router and all devices and then turned the router on first and the Sonos’ afterwards.  Have altered MAC addresses and DNS of nearby Xbox.  Not getting anywhere.  A 2nd ZP-80 plays mostly fine. 4 other Sonos devices are solid.  ZP-80 was 1m away from the router through a wall.  Moved it 3m away to try proximity issue

My Sonos system, used mainly for good TV sound  has been working for years until the latest software update. I have followed the discussions and the suggested fix, selecting the TV source from the Sonos app. However it’s not working for me. The TV keeps reverting to its own speakers as it says there is a problem with the “Audio System” I have tried every possible solution but I am still frustrated. Any advice would be appreciated.

I was on the chat yesterday and they told me I could hide the second one but that feature is not available right now but will be coming back. My question is there a way to completely remove from my system?

Had a play 3 for years. It was amazing, almost magical. The app worked great, sound and song selection from my buttons/lockscreen - and it worked flawlessly. Always. Now I’m so frustrated I’ve created an account to vent. For the last several years Sonos is almost unusable. More so w the latest app. Like a minute or two to change an Apple Music et al playlist. Want to change the volume? 10-20 seconds before the app finds the Sonos, connects, figures out what song is playing, then allows me to change volume. Every time. Not just the latest Sonos app, the last two iterations for sure. the only thing is the sound - it’s really good. If I switch to play 5 I think I get Bluetooth and AirPlay - does this mean I never have to use the useless app? Instantaneous controls like every other f’ing speaker out there? fyi it’s not a network issue. I move the play 3 everywhere and it doesn’t matter. Nor do I have an issue with any other device. Ever.  apologies for the long rant, just fed up and Sonos 

I recently purchased a Sylvox outdoor TV and am having issues connecting a Sonos soundbar to the TV. I have tried connecting my Beam (through HDMI) and my Ray (Optical Digital) and neither works. I currently have my Ray connected with optical digital. Within the app I have TV Autoplay enabled for this speaker. When I select ‘TV Setup’ I am told to connect the optical digital. When I click continue, the app says ‘checking connection’ and comes back with an error saying ‘no signal detected’. When I connect the two devices, I first plugged into TV, and before plugging into soundbar I confirmed the TV is sending a signal (red light). Any suggestions? I will be bummed if I am unable to connect these devices. The sound from this TV is not great. 

Why does the microphone not turn on on my speaker?

The Alexa Sonos Skill seems to have some recent bugs. It keeps screwing up my Sonos system. Won’t play on all speakers, screws up connections with devices and playing music, has problems with volume adjustment. Not sure what is going on, but didn’t have any problems a year ago. I have Google Fiber btw.

Seems I am not alone with this issue:Sonos App on MacOS running Catalina 10.15.7.Cannot add any of my own music library.I have an ’offline’ library of around 50,000 songs, originally in managed in iTunes, and now in Apple Music, on the laptop. I do not run any streaming. And the music is stored on an External HDD. (Although I believe the library ‘database’ remains in the internal HD, in user/music. The library is shared in MAcOS settings.) Downloaded the latest app - Sonos_79.1-53290.dmg and installed it. Head to Manage Music Library and click add music folders + sign. So far so far.Here’s where it gets interesting: click on ‘My Music Folder’, and the whole app simply freezes, and has to be forced closed.Click on Add ‘another folder or drive connected to my computer’, browse to the same folder Apple Music points to on the External drive, enter (my) administrators details, and for a good 10 minutes, it spins the disc, with ‘please wait, adding share information ton Sonos System’, follow

I have tries to reset my Roam using the 15-25 second on button press and then charging with a USB-C 5V x 3A = 15W charger fir 30 minutes. I have attempted 6 times with no luck resetting. HELP?

I have been unable to use my iPhone 11 as well as now my newer iPhone 11 to control my system.  It has been about 12 months now not working.  The desktop app is working okay.  I have done everything to troubleshoot. I have restarted my network several times by unplugging the router, I have factory reset the speakers several times as a last resort, I have deleted and redownloaded the app about 10 times and made sure my privacy settings was set to allow sonos.  My network hasn’t changed any settings.  The app connects to my system and recognizes all of my devices and occasionally it will let me start some music but then I can’t control the volume or stop the music.  I am using version 2 of the app and all my speakers are compatible. I have been unable to reach sonos support for help.  Any advice or help is much appreciated. 

Where can I get Sonos Amp repaired in Mumbai.It has gone DEAD.Suddenly does not turn on. 

Friend purchase this for me and I've tried on numerous occasions to set this up but it won't seem to let me.  Reboot it several times but nothing.  Gets to the point where the device is set up, asks me where it's located and then it checks for updates.  I get a 1011 error and then it closes and my device doesn't show on the sonos app.  Is this a known issue and how do I get around it?  Tried to phone sonos and the wait time was 80. Yes, 80 minutes.  I really want to complain about how terrible and unnecessarily complicated everything is but I'll save thay for another day.  Really not impressed so far.  Can someone please help?  

Hi, I used to be able to search for artists, tracks, albums, etc. in Napster on my Sonos Controller but now when I tap on search I get ‘unable to browse music’. I can select music from all the other options in Napster and they play okay but cannot search. I can search on Amazon Music no problem. 

When will the ability to downgrade return?

Bonjour,Après une longue période de non utilisation, je ne sais plus comment remettre en fonction une enceinte One SL. Merci de votre aide.Cordialement.Jean-Marc  Moderator edit:Google Translate- Good morning,After a long period of non-use, I no longer know how to restart an One SL speaker.Thank you for your help.Sincerely.Jean Marc

I am trying to connect my Sony turntable to my Sonos One, but I do not hear anything indiacting they are paired> Can you connect them?

If I link my turntable to one era 100, will it play through all my system?

Hi, my roam won’t charge. The orange light comes on for a few seconds but then nothing. I have left it charging as I always have but it is dead. I have held the power button for 12/15 seconds but still nothing. Very frustrating!!! Any help would be appreciated 🙏 

I have just bought this with the intention to connect to Alexa speaker so I can have radio in different rooms. So far I have connected Alexa voice but can’t seem to connect the device

Why does my Music Library setting disappear every night?I have a share set up on my NAS box (QNAP) and every day when I go to use my SONOS system it cannot find the Music Library. When I log onto the Windows 10 client it has no entry in the path so I have to manually set up the path and rescan for all library data.Not exactly the last word in convenience, anyone know why this is happening.System is:Connect PLaybar 2 x Play 1s in Stereo configuration Android Phone The dreaded new Sonos AppHELP!