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Contributor I
June 25, 2024
Question

speaker mic not turning on

Why does the microphone not turn on on my speaker?

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9 replies

Senior Virtuoso
June 25, 2024

Why does the microphone not turn on on my speaker?

How are you trying to turn it on? With the app or pressing the button? Or you’ve tried both and neither works? 

Maxpsi3Author
Contributor I
June 25, 2024

Both and neither work 

Senior Virtuoso
June 25, 2024

Has it worked before and now it is not? 

Maxpsi3Author
Contributor I
June 25, 2024

Never had a problem till now

Lyricist II
July 9, 2024

Also having this issue. The button on top of the One does nothing (the other buttons are responsive) and there is no response from the app to turn it on either. 

Lyricist II
July 9, 2024

Update: added the Sonos voice feature and the button works again, but Alexa is non-responsive. Will check the Alexa skill next 

Maxpsi3Author
Contributor I
July 10, 2024

Yes Beardymac, that is exactly what is happening. 

Lyricist II
July 11, 2024

I ended up adding the Google voice to remove the others then added Alexa back in and now works fine. I wondered if related to changing my Amazon pwd but it had stopped working before I’d done that. 

Maxpsi3Author
Contributor I
July 11, 2024

Thanks I'll try it