Fix & Optimize

My Roam is intermittently charging using Sonos charging base  Not sure what external charging wire to tryany suggestions? 

Hi guys, I have a Sonos Beam that I want to connect but I can't get it to work. When I try to setup the beam and I reach to the part when I have to place the phone near the beam to hear the sound code, the phone (Samsung s24+) doesn't seem to "hear it". (And yes the microphone is allowed in the app settings).I tried the same in an old OnePlus and it worked with that phone. LolModerator edit: combined posts 

I already have a setup with 2 playbars (including one with 2 surround and one sub) and multiple ikea symphonisk and a boost.I bought a new playbar, I’ve reset factory it. and it was not seen on the phone app. I hardwired it and then it was recognized but couldn’t finish the install as it try to update it but fail every time (instantanously error 1002) I’ve try with and without the RJ45 still the same

How do I fix it?  I have an iphone with the new app, and when I update my sonos desktop software, music library is gone. Never I buy again sonos each time is complicated

Ok, new to the Sonos product family but what I am wanting to do is to have a Turntable with wireless speaker/s that can be used with the turntable as well as with streaming music, TV audio, etc.  It looks like if i get the Project Debut Sonos Edition turntable i would need the ERA 100 with the line adapter cable.  I am assuming the i could put the ERA 100 next to the turntable connected to it with the line adapter cable.  If i were to also get two ERA 300 speakers and put them on each side of a TV in another room….does the ERA 100 that is line connected to the Turntable allow it to also play the music on the 2 ERA 300’s?    

Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

Cannon reconnect sonos play bar to internet.  products not found

Which S2 speakers are compatible with Arc for Surround Sound? Apparently my Move2 don't do it.

I want to go find a particular artist or album in my library.  There used to be an alphabet directory on the side so I didn’t have to scroll through thousands of albums to find the one I want.  This would seem to be a simple thing to fix and I know it has come up before on this forum but I don’t see it now.  Why can’t you fix this?  

What is the timeline for Ace headphones to connect to Beam? 

La nouvelle appli est une catastrophe. Elle crée un décalage du son entre mes équipements. Il faut corriger cette appli très rapidement ou décider de revenir à l'ancienne version. Je suis très très déçu. Moderator Note - Translation by Google: The new app is a disaster. It creates a sound delay between my equipment. You need to fix this app very quickly or decide to go back to the old version. I am very very disappointed.

The common theme through many of your responses are that SONOS users are unhappy due to resistance to or discomfort with change. In fact customer dissatisfaction comes from the fact that you have taken away a number of features that we had avallable before the new app. I listen to music every day, yet you promise to fix these missing features in a month or so!!? How patronizing. How arrogant of you. What do I listen to in the meantime? Your words ring hollow. You have redesigned the app to accommodate streamers only. Why won’t you just admit that. We can all see that you are dissembling. I sold all of my SONOS stock today, and I will be looking for alternatives that suit the way I listen to music.

I recently updated Sonos app and it is totally useless. Will not play my playlist. No search facilities for artists /albums /songs ! Anyone else have this problem?

Just unboxed Sonos Ray - plugged in, attached optical cable, followed instructions on Sonos app and my devise is not found. Any ideas? 

Không kết nối được với điện thoại Moderator Note - Translation by Google:Cannot connect to phone

New client question. The old client allowed me to display over 300 directories or albums under a single artist. In the new client the list gets truncated at around 60 albums. Is this number going to increase? The albums all show under the media library albums list so I know they are seen by sonos. 

Bonjour, une de mes ERA 100 utilisée en surround s’est déconnectée et ne s’allume plus. reset impossible, j’ai changé le câble et elle ne fonctionne toujours pas. merci pour votre aide.  Moderator Edit: Google Translate- Hello, one of my ERA 100s used in surround has disconnected and no longer turns on. reset impossible, I changed the cable and it still does not work. Thanks for your help.

My sonos roam 2 works perfectly well with alexa and with bluetooth connection but when i ask him to play music via spotify it always says that it is off line. I tried to disconnect, reconnect, cancel alexa service and so on but the problem is always there. What can i do to have it online again?Moderator edit: Changed roam to roam 2, corrected typo

After firmware to 2.9.3 firmware upgrade last night I see there is no status light when the headphones are on.Also firmware upgrade failed and the headphones failed to connect to connect and i had to restart it few times unti it succeeded. 

Brand new Sonos Amp newly configured and setup to play Spotify playlist at 11:00 AM CST, but it starts playing Bob Marley at 6:00 AM CST. I don’t know how it is doing that as I have never setup an alarm to start music at 6:00 AM, ever!

Hello, I have a quesrion/suggestion. Why Sonos Move, dont resume playing after any network glitch?  My Sonos Move, stops playing 4 or 5 times a day. It migth be due network constrains.... but way dont auto resume after any issue? Só, my sonos if often stoped, and I need to pressionar play adianta in app.... why? Br  

Tengo un sistema de home cinema compuesto por un arc, un sub y dos one sl. Con la anterior app en los altavoces envolventes te dejaba la configuración de sonido ambiente o sonido completo. Esta opción de sonido completo no la veo en la nueva app y me resultaba muy interesante para la reproducción de música. Sigue existiendo en algún lado de la aplicación? Moderator Edit: Google Translate- I have a home cinema system made up of an arc, a sub and two one sl. With the previous app, the surround speakers left you the configuration of ambient sound or full sound. I don't see this full sound option in the new app and I found it very interesting for music playback. Does it still exist somewhere in the application?

Hi all,My trusty Sky Soundbox has finally given up the ghost, and I'm looking to upgrade to a Sonos system. I'm leaning towards the Sonos Arc, but my living room (see pic) has a lot of exposed beams. I'm worried this might interfere with the Arc's upward-firing speakers and Dolby Atmos performance.Would I be better off with the Beam Gen 2 and a Sub Mini for my space? I'll also be using two Sonos Ones as rear speakers. The room is roughly 19x18 feet with 8-foot ceilings.I'd love to hear from anyone with experience in similar situations, or general thoughts on the Arc vs. Beam Gen 2 for a room like mine, especially with the addition of rear speakers. Is the Arc worth the extra cost over the Beam Gen 2 in my situation? Thanks in advance! 

In my home theatre, I have a player, sub and two play ones for surround sound.  I cannot find the place the the Sonos app where you can separately adjust the volume of the sub and the two play one speakers.  I can only adjust overall volume.  I know I used to be able to do it, but I cannot seem to find how to do it.

Hey all,I recently moved homes (which includes a new TV as well) and found that the “Spatial Audio” or “Dolby Atmos” audio badges are no longer showing on streaming platforms despite having it before. It currently shows 5.1 for all audio levels on shows. I have a full system (Arc, Era300 (2x), Sub Gen 3) and have been enjoying spatial audio films for several months in my previous home so I know it isn’t due to the streaming platforms subscription levels.The TV settings are set to “digital output audio… - Dolby Digital” and I haven’t seen anything within my SONOS app that makes me think it is anything there that I can adjust. The Arc soundbar is connected to the ARC port in the TV.As for settings in the app, all speakers are connected in a group and have had Trueplay optimized. Surround audio is on and so is Spatial Music.  Any help on this? Thanks! TV Model - Samsung - 55" Class - LED - MU8000. Model:UN55MU8000FXZA )