Fix & Optimize

I’ve just setup my Sonos one when I say Alexa play a playlist on Apple Music it will say now playing playlist there is no sound even tho I have volume upmy arc works good when I say play Adele playlist from apple musicwhere could be the problem guys thanks in advance

Not sure about others, but this mass “upgrade” did a doosey on my system. Beam randomly stopped working, so I investigated and ended up updating most of my devices and the app.  Some of it had to be done twice and the Beam would not show up at all.  I power cycled and updated again.  Then I got Beam system showing up multiple times but marked disconnected.  After a while it seemed to solve itself.  now the system operates again (this took about 30 minutes- and I’ve not tried the TV, which is another story...).  Now, when I use the system the beam system volume often does not show up if I stream locally, The slow start to restoring the previous local NAS streaming shuffle is broken and only plays one song.  Also, you now have to go down and additional level to do so- and yes, when I try some functions, I get “something went wrong.  Try again.”.  Are others experiencing similar problems?

Hi, I have a Sonos Arc, Sub 3 and 2xEra 300’s as a Home Theatre Set up. Since I have had the 2x Era300’s (2023) i have consistently had audio drop out on an intermittent basis from the Era’s no matter where the source is coming from. Over the last two years I have done everything - changing channels 1, 6 or 11, resetting wifi, powering off and on etc etc.Today Level 2 support have confirmed that “I wanted to share some important information regarding the use of EU-version Sonos products in the UK and how this may affect your system’s wireless performance.Sonos products designed for the EU market (Sonos Arc and Sonos Sub) can only connect to a more limited range of 5 GHz bands when used in the UK. As a result, you may experience reduced wireless performance or connectivity issues. One or more of your Sonos devices may support different wireless regions. This mismatch can cause problems, especially when using them together in a home theater configuration.We strongly recommend using Sonos

 HelloI have a Sonos AMP. C17 had a short circuit. Unfortunately, this also burned out the L2 coil (470 µH). Apparently, the circuit path on the multilayer board is also broken, and I believe the path from the L2 coil to resistor R1263 is also broken. Can anyone confirm that the path goes there? R1263 (1 kΩ) has approximately 300V there.Unfortunately, my AMP isn't working yet because I don't fully understand what SONOS has put together. It contains several PWM chips.RegardsStephan

I’ve had sonos products for years but used only as speakers. I discovered sonos streams radio but dont know how to utilize. Trying to find this feature in the app is fruitless for me and just keep seeing the option to get sonos emails which I don’t want. I need to know how the app can recognize the 4 sonos products I currently usei need to know how to stream to these products or just keep using Spotify 

Is anyone else finding that you can triple press the control on your Soons Ace to go back to start of song when your using Apple Music but not Pandora?I have a similar situation when running from inside Sonos the Pandora app, I get this "no rewind”but if I start Pandora on my phone and "cast”out to my speakers, then I can rewind.I am still having compatability issues with this new app (year+ old) and my system, TV, etc (11 pieces and now headphones.)  In the end of this squirrel behavior of subjects… I cannot get to my Sonos library on with Ace, so cannot test backwards. Pandora is not working, Apple music is working… Appreciate other's music apps and if or if they are not "rewinding”on a triple press. Thanks  

Hi AllAfter a few wines last night my partner and I started using our iPhones to begin curating a queue. Problem was (yes we’d been drinking) but we both at some point tapped on a song  instead of ‘adding it’ to the queue which resulted in the entire queue being replaced by that single song. So the entire existing queue was lost, or so it seems??? We certainly couldn’t find a way to return to the queue that was just playing prior to the mistake. Now I know you’d argue that it was a stupid mistake of our own carelessness (and you’re right!) but I’d guess that in the case of a party happening where lots of people are trying to queue up their favourites this mistake would happen fairly often, each time resulting in the loss of a number of queued tracks and being a massive pain to the person who was trying to keep the tunes going and songs being shut off halfway through playback making for a horrible listening experience for all involved. Would it not be a great idea to have a failsafe pop

I have similar issues with my Play:3s dropping out that have been discussed numerous times here.  I only have two Play:3s and put these in a tight location above the kitchen cabinets (play:1s wont fit).  I've read countless trails on network interference, IP addresses, memory issues, and so on.….  I have a significantly large sonos array upstairs (18 individual components in various rooms) and regularly link all these together.  My Play:3s predictably drop in and out of the music stream. I would usually start streaming music through the living room TV (arc ultra + Sub + Era 300 surrounds), then add additional rooms/components to join that living room group.  This is when I hear the Play:3s dropping in and out.Today I started streaming straight into the kitchen (Play:3s).  By themselves with no other components in the group there is no skipping or dropping in and out as seen before when starting in the living room.  I then added the new living room TV components and things fell apart wi

Hello, I’m wondering if this is the expected behavior for changing the surround level slider while listening to Apple Music in Atmos through the Sonos app on an Arc Ultra + Era 300 surround setup. When adjusting the slider, only the volume of the Era 300 outer-facing side drivers get louder/quieter; the inner-facing rear drivers do not have any audible volume change. In essence I can’t actually adjust the volume of the surrounds completely, as half of the surround drivers are at a fixed volume. I also want to clarify that I’m not referring to the height drivers — those are affected by the height slider as expected.

Bonjour à tous,J’ai une question concernant le Sonos Amp. Actuellement, j’ai une télé reliée à ma Sonos Beam, mais je souhaite passer à un vidéoprojecteur. Ma question est de savoir si le Sonos Amp peut relier ma Sonos Beam et mes deux Sonos Play:1 de manière non filaire, et si cette configuration fonctionne bien. Merci d’avance pour vos retours et vos conseils !Thomas

I've followed posts here, there was no solution.And no support from Sonos.I've found out that it happens when streaming from Spotify or another service.However If you play via Sonos app S1, downloaded songs that are on your device, it does not happen, and the intermittent one speaker cut out, is not happening at all What does this mean?Service streaming issues?Any thoughts appreciated 👍 

I have an S1 system which contains Play:5 (gen1), Play:1, Play:3 and a Sonos beam. All of these suffers from jittery playback on Sonos radio (more specifically Swedish P3 stream), where it seems to “jump ahead” in the stream (for like .5, 1s) occasionally in the beginning. After an hour or two of playback, this increases and eventually it’s a complete jitter of sound which definitely seems like some sort of buffering problem. Stopping and starting the stream, instantly fixes it, which really makes me think this is a software problem. Question is, are there other out there that experience the same thing?This is also prominent in all of the devices, so it seems to have little to do with the outdated Play:5 (which still, 3 years later, can’t playback Spotify anymore 🤬). I contacted support, sent a diagnostics when the issue was at it worst and got the same brain dead support response where he remote rebooted my system because he claimed it had weak connections. I also got the “pro” respo

Buongiorno,ho una cassa sonos  SYMFONISK IKEA, ho dovuto resettare le impostazioni perché non si connetteva più. Durante la procedura per ristabilire la connessione con l’applicazione (ultima scaricata) , come nuovo speaker, arrivo fino al suono e relativo pin sulla cassa, dopo mi viene chiesta la password per collegarmi alla rete e una volta messa (non ci sono errori) l’applicazione mi dice che la password non è valida e di riprovare. Ho fatto questa procedura varie volte, mi sono collegato anche con un cavo ethernet ma non ci sono riuscito. Ho posto il problema all’assistenza telefonica e nonostante vari tentativi non abbiamo risolto nulla. Il cellulare che ho è un honor 90 con sistema android. Il router è un D-link DVA-5592 (compatibile con Sonos).Qualcuno ha risolto questo problema?Grazie Moderator Edit - Translation by Google: Good morning,I have an IKEA Sonos SYMFONISK speaker. I had to reset the settings because it wouldn't connect anymore. While trying to reconnect with the app

Have been enjoying a stereo pair of Sonos Play 5 Gen 1 speakers with Sonos Sub Gen 2 on S1 app. I thought these are excellent and very happy with it. Then I read about the superiority of Sonos Five. I must admit I should have done more research but thinking Sonos gear will price increase so I bought a pair of Sonos Five after 30% upgrade discount. Arrived this morning and in no time I have set up both Sonos Five as stereo pair and included the Sub. Had to upgrade firmware along the way but no issues whatsoever. Have no trueplay as I have a S25 Ultra.I listened to smooth jazz the whole day and I cannot say this setup is any better than my previous one. I would say its the same. I am actually quiet dissapointed. Could it be this new setup requires trueplay unlike my previous setup? As for placement, I simply remove my Play 5 and replace it with Five. The Sub placement the same.   

Have I missed something during the setup, if you put any pressure on the front the unit tips forward. Just thinking that my adventuring cat could fairliy easily tip the unit & either fall on to the floor or worst fall on her, wall mounting is not an option.

Just adding this thread to see if a solution has been found. As Im sure many others have experienced, in my Sonos app, not all songs in my playlists are available to play. Many songs are greyed out.  Lets get some urgency behind this problem and find a solution!’

Since the Arc Ultra has slightly elevated dialogue with speech enhancement off, I propose adding a speech enhancement category called “true mix” or “enhanced mix” in which the volume of the left and right channel audio matches the real-life mix. Or lower the speech and surround volume to match l-r channel volume.  Leave the other speech enhancements in their current form so if people like them they can still use them as is. 

I am a long time Spotify user with a house full of Sonos. I love the UI of Spotify and the music discovery ability. I also love that I can play from the Spotify app to my Sonos system at the same quality as via the Sonos app. HOWEVER, I am getting very frustrated with the lack of hi res audio on Spotify.I have been testing Spotify vs. Amazon Music and to me the difference is obvious. (And Atmos mixes when done right are very cool.) I would consider switching to Amazon Music or Apple Music or Tidal for the high res audio, but in order to get the highest resolution to stream, it needs to be played via the Sonos app. That's fine if I know exactly what I want to listen to, but that's not often my process. I cannot stand using the Sonos app for music browsing. It just doesn't do it well. I have no problems using the Sonos app for speaker configurations, etc., but it's jut not built for music discovery.Is there any high res service out there that will stream full resolution audio to Sonos di

I am very happy with my Port. I do think it is priced high.The analog in works fine with my analog turntable and the digital out coax ‘stream through’ to an external dac.What I am missing is an optical in for my cd player.I think it could be a great feature for the Port and increase the value for a small cost. What do you think? My two cents.

Hi!Im going to build a small cinema in the room you can see on the picture. Its not an ideal room size, but it is what it is. My problem is that i want to have a reflective surface for the era 300 which currently dont have a reflectice surface to the left, just a open space that i want to “remove”  by putting up a “surface”, which can not be a full wall from floor to ceiling. Can i use a cabinet/closet (ORANGE in the picture) to create this “wall”, and hosw tall and big should it be to work? is it enough to be a little taller than the higth placement of the era 300? (I gave bougth the original Sonos stand)Thanks! 

What a pile of s***...spent best part of £5K and cannot listen to a tune....waste of £4.5KModerator Note: Modified in accordance with the Community Code of Conduct.

Anyone want this feature !! It shouldn’t be too complicated to do ??

Hi All, need some help please. Would this space below be a problem for era 300s? As you can see, the wall juts out at the window and I was going to place one speaker there and one the other side where the wall also juts out. The couch will be in front of it. Just wondering would this impact on surround sound and if 100s would work better here? Thanks  

Bonjour, Mon domicile est entièrement équipé de système sonos, dans toutes les pièces. Dans le salon, j'ai 1 playbar, 1 sub et 2 play 1. En mode cinéma je n'ai pas de problème, par contre lorsque j'écoute de la musique dans le salon, le son se coupe pendant quelques secondes et revient. J'ai tout essayé, changer de box, brancher tous les éléments en câble rj45, j'ai toujours le problème. J'ai lu sur certains forums que d'autres utilisateurs ont le même problème et qu'il s'agirait d'un beug depuis une mise à jour.Je commence a désespérer. Qui pourrait m'aider ?Merci. 

Salve, io ho un problema che non riesco a risolvereuna volta collegato il cavo ottico ed impostato sulla tv l uscita l audio si sente ma quando cerco di configurarlo tramite l app sonos, quest ultima non vede mai il prodotto anche toccando il tasto x la visualizzazione. attendo consigli