Fix & Optimize

Hi. I’ve just upgraded my Sonos to Arc, Sub and paired with two Eros 300. Problemis that I can’t hear any output from the two rear Eros 300 speakers. I had a better effect with my two One speakers. Playing music is OK and is through all speakers but output from my Virgin box is poor. It’s connected through HDMi Arc. I’ve checked and double checked settings but no luck. Any advice? I’m really disappointed after spending so much money. 

When I go into the settings to retune my trueplay I do everything the app informs me to do. Rotate the phone, take off the case, center of room, etc. However after the section where it shows an example of the phone in front of the tv it immediately says there’s an issue. It has been doing this for a little while now and I’m hoping I might find a remedy here! 

It appears the edit queue feature is no longer there on the new app, I've checked on my Android, and my wife's iPhone and it's missing there. 

Hi,Since the app update I can no longer play music on more than one unit at the same time. I have a Roam SL and an Era 100..and also an IKEA Symfonisk shelf speaker. Before it worked well to just add a unit and then the music would play on that as well. Now I get “Can’t connect, try again later”.It works perfectly fine to play on the units one by one and updating them has also worked. I can create a Group but playing using it won’t work. And not playing on one unit and trying to add another. Is there anything I have missed? or is this to be considered due to the new app?I have tried restarting router, disconnecting devices and so on...yet nothing has worked.

How do I shuffle & play songs on Sonos new app in my Apple Music Songs list?

I have 2 phantom “TuneIn (New)” music services which show up on my iPhone, iPad and in the web app but not in the Mac OS app.I can’t authorise them and I can’t delete them (“Accounts not removed. Something went wrong when removing your accounts. Please try again”).Sonos support have had me wipe and reinstall the apps and restart all speakers but that didn’t help. When I sent them a diagnostic they said that there is no TuneIn service installed.I was on the phone with them for an hour trying to get them to delete with no success. Anybody else seen this? Really odd.

I have a Sonos Roam 1 and 2. I at times have trouble connecting both to the speaker group. If update the software it finally connects. I do not gave to do this for the SL or the Soundbar. I did find that Sonos provides Roam updates every two weeks starting in July 2022. That is fine but why can’t I add the Roams without an update? If that is your policy then at least give me a message. At this point I have put a reminder in my calendar every two weeks to update the software every two weeks. Love your products but this is silly. I do only turn on and off the Roams only when in use. i do realize it can’t do auto updates. I get no notification to update the software just doesn’t connect. Please provide an update to your software to check the version and recommend an update on power up. Seems like a reasonable ask. Thank you. 

I have two Sonos systems on two WiFi systems, on in the house and one in a garden office. Since the new App installed I now do not automatically connect when moving between the two systems despite my phone picking up the new WiFi zone. This did not happen with the old App. Just spent over an hour on chatbot to end with a suggestion that I disconnect my Boost in the house!!! The chatbot stated this was the first time this issue had been raised....anyone else experienced it?I am now in a 100minute queue on the helpline....

Hi. When setting up a new Sonos Port to an existing system it doesn’t want to link to my account. Have tried the Fix It option a number of times but it still fails at the point where the app attempts to link up to my account. Any ideas how to fix this please. Thanks 

Been trying to add sonos ports to a new system, I keep getting the same message “Your sonos port couldnt be set up. Unplug power cord” .Sonos AMPS go in fine. very bizarre, anybody else seen this?ive deleted the app reinstalled, logged back out and back in….this is crazy Guess Ill reply to my own post..After being on the phone with sonos help for hours, they discovered that there is a glitchwith components that have a older S2 firmware on them .  The glitch does NOT let you add the sonos device to your system. great job Moderator edit: Combined posts 

Hi folks!  I’m new to Sonos in a new home with new WIFI with mesh extension, and I’m having enough trouble setting up my system and consistently getting it to work that I’m coming close to throwing in the towel -- i.e. returning the whole system to the local supplier where we bought it and trying something else entirely.  Rather than spell out all the problems I’m experiencing, I’m wondering if anyone can provide real-time assistance for setup, or recommend a professional service that I can contact? I’m finding directions provided Sonos on their support site to be far too broad.  It tends to take me around in circles with few solid solutions.  I’ve gone one round already with Sonos customer service, and while helpful, my 45-plus-minute wait on hold was followed by one-hour of on-phone/on-line assistance from an off-shore tech to connect my Sonos account to my PC music library, so I’m reluctant to go that route again -- just too damned slow.  I find the apps -- both for my iPhone and PC

Hello,I want to setup 8 Era100 in a very large hall where wifi connectivity isn’t the best.We want to setup the system wired using ethernet cable with Sonos Combo Adapter.How can I set up this wired multiple speaker setup? Do I connect all 8 ethernet cable from each speaker in to single wifi router? If the wifi router doesn’t have 8 empty ports do I use a hub or a switch in between the speakers and the router?Would Sonos Port or the Sonos Amp help with the setup. Thank You for your help. Best,David Jun

Ich habe seit ein paar Tage. Das Problem das Apple Music nicht mehr über Sonos nutzbar ist . Egal welchen meiner Sonosspeaker ich ansteuere . Davor lief es .  Moderator Note - Translation by Google:I have for a few days. The problem is that Apple Music can no longer be used via Sonos. No matter which of my Sonos speakers I control. Before that it was working.

I have loaded the latest update and when I try to connect to my system a message saying No products found. What is going on.

Can I connect (2) sub mini’s to a Beam 2? 

While Ikea Symfonisk has provided a small screw they have explained that a larger screw is required to be plugged into the wall on which the bracket would rest.However, they have not mentioned the size of the larger screw. It would be great if someone could share these details.

I would purchase the Ace headphones if …I am quite deaf and hoped that the Ace headphones would bring clarity to TV sound, however instead of transferring the radio from the sound bar to the headphones I need the option to still have sound coming from the soundbar so that my wife, who has good hearing, can enjoy programmes with me. Any chance of this feature option being included? 

I am having Arc, sub3 and 2 era300. While doing the true play tuning with new Sonos app on iPhone 13 with latest iOS, in the final step app stuck there for more than 30mins. I have to close the app manually resulting in no Trueplay tuning. Tried at least 7-8 times still the issue there.

Error “Can’t connect Truplay to Living room at this time. Please try again” . Tried numerous times. Era 300 surrounds work with Truplay when separated. A replacement Arc acts the same. Using an up to date iPhone 15 Pro Max. Sonos all up to date.

Hi,I have a thorens turntable directly connected to sonos5. Sound was perfect for months. Then the update came from Sonos and all of a sudden the sound coming out of the speakers when playing on the turntable is terrible. updated again and it worked again fine. But now again the same problem and the system is up-to-date. I really believe it has to do with ur update of Sonos, which is also a terrible thing at least app wise. what else can I do? Cannot use the turntable at all and it is not the speakers as both have the same problem but also not the turntable.

Hi.  Just updated my sonos app and it does not open it just crashes.  can anybody help? 

Connectivity to Napster seems really messed up. Sometimes it can’t connect at all and gives an error that says “Something went wrong”.  Other times it connects, but only shows half of my content that should be in “My Music” and “My Artists”.  I see a longer list via the Napster website, but Sonos only sees half of it.  I restarted by wired “Port” device and it didn’t help.  The WiFi connected Roams and Hubs have the same problem.  I upgraded my Android app on my phone and it didn’t help at all.  What’s going on?

We have an existing sound system that includes an amp and a mixer with TS Connectors and XLR Connectors. Can I connect the Sonos Port sthe amp so we can control the sound coming from the speakers? Specifically we want to stream music from phones or apps. Thanks!

Hello,I just bought the project T1 SB with Sonos Port. And my also realy new sonos setup is:  Sonos Arc  2x Era 300  1x Sub 3rd genThe Sonos Port only sometimes work with Arc  and 2x Era 300. Yesterday it was working fine, but today if I play a vinyl, I only hear sound from just one Era and the Arc instead of Arc and the two Era’s. It seems to be a random problem. Some days ago it didn’t work too and then again it did.I am really new with Sonos, but at the moment I am really disappointed with the system and its app!Hope, that anybody can help and give some advices.Thanks in advance!Br!

Adding app feedback here to the numerous requests for VPN support.I tunnel my internet connection to my home network over a Wireshark VPN while working remotely. The app flat out refuses to acknowledge my Sonos system (including Ace headphones) in spite of being connected to my home network where the app has access to Sonos product discovery packets. I can confirm that the devices are all accessible via their normal IP addresses, and that discovery packets are present on the network over VPN. I would like to strongly recommend that the app attempts discovery of a known Sonos system despite whatever wifi SSID it detects. There is no reason why it shouldn’t.My two cents.