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Contributor I
May 15, 2024
Question

new App doesnt automatically connect between systems

  • May 15, 2024
  • 22 replies
  • 645 views

I have two Sonos systems on two WiFi systems, on in the house and one in a garden office. Since the new App installed I now do not automatically connect when moving between the two systems despite my phone picking up the new WiFi zone. This did not happen with the old App. Just spent over an hour on chatbot to end with a suggestion that I disconnect my Boost in the house!!! 

The chatbot stated this was the first time this issue had been raised....anyone else experienced it?

I am now in a 100minute queue on the helpline....

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22 replies

Lyricist I
May 16, 2024

This has been my experience as well. The app presents a Go to System Settings dialog which allows me to reconnect to the desired system, but the whole process is considerably slower than before. 

Enthusiast II
May 22, 2024

+1.

I own two homes which are many miles apart. The old app switched between the two Sonos systems automatically upon arrival. The new app does not and I must manually join the “new” system whenever I switch houses. This is really inconvenient, especially since there are multiple controllers in use (phones, tablets, multiple family members, etc).

Enthusiast II
May 22, 2024

I just remembered that my two Sonos systems have different system names. This didn’t matter in the past, but perhaps it does now. So I’m going to make the names the same and I’ll report back if this fixes the problem. (This will take a few days to test.)

(As an aside, I just tried the Sonos web app, and it prompted me to pick which named system I wanted to connect to. So maybe having different names does matter.)

P.S. The macOS app continues to automatically switch systems.

Contributor I
May 22, 2024

Look forward to hearing the results of your test...I am pessimistic that it is this simple a fix but do let me know.

Enthusiast II
May 22, 2024

I didn’t have to wait a few days, I was able to test this just now. Unsurprisingly, giving the two physically disjoint systems the same system name did not fix the problem.

In fact it caused the web app to fail. I guess it couldn’t make sense of two systems, with the same name, but on different networks with different public IP addresses.

It’s weird. My second system was “seeded” from the first, so that all devices were initialized as belonging to the same Sonos system. This was considered best practise a few years ago, and worked fine up until the new app appeared.

Trending Lyricist I
May 28, 2024

I have two SONOS systems in two houses 15 miles apart.

They used to be provided internet by two different ISPs.

There is now only one ISP. I got a new router and tried adding my speakers to the new wireless network.

Does not work. Does not find speakers.

Phone connects to new wireless network and when I open the SONOS app, apparently I can play music in my house 15 miles away, on a different wireless network! The app Networks section shows “In Use RustyNet” despite the phone being connected to wireless network AllFGR. If I press play, it “plays” music as if it’s at the other house, room names and all. I don’t know if it really plays because no one was at the other house to listen, but I will check soon.

Both houses have the same PUBLIC IP address but, of course, different LAN IP addresses.

So weird. Any ideas?

Thanks,

Jim

Contributor I
May 28, 2024

wow that is very weird! I have no idea why that would happen - has it coincided with the App overhaul??

Hopefully Sonos will pick up on this issue soon and fix the New App….

 

Enthusiast II
May 28, 2024

Wow, that is odd. I’m afraid I don’t have any useful suggestions. 

Trending Lyricist I
May 28, 2024

No, it did not coincide with the app overhaul. It did it before I “updated” the app and continued to do it after I “updated” the app.

Trending Lyricist I
May 29, 2024

Another thing: Whenever I went to the other property and was not connected to wifi and opened SONOS, I was told it can’t find my system.

This time, I went to the other property, connected to a brand-new wifi router and setup, opened SONOS, and it thought I was at the OTHER (home) property where THOSE speakers are located.

I pressed the play > arrow and SONOS began “playing” though I couldn’t hear anything ‘cause the speakers are 15 miles away.

Stay tuned. I will test. This could be a major security flaw!