Contributor I

Question

new App doesnt automatically connect between systems

Forum|Forum|2 years ago
May 15, 2024
22 replies
645 views

I have two Sonos systems on two WiFi systems, on in the house and one in a garden office. Since the new App installed I now do not automatically connect when moving between the two systems despite my phone picking up the new WiFi zone. This did not happen with the old App. Just spent over an hour on chatbot to end with a suggestion that I disconnect my Boost in the house!!!

The chatbot stated this was the first time this issue had been raised....anyone else experienced it?

I am now in a 100minute queue on the helpline....

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D

dgelfuso

Contributor I

I have two Sonos systems on two WiFi systems, on in the house and one in a garden office. Since the new App installed I now do not automatically connect when moving between the two systems despite my phone picking up the new WiFi zone. This did not happen with the old App. Just spent over an hour on chatbot to end with a suggestion that I disconnect my Boost in the house!!!

The chatbot stated this was the first time this issue had been raised....anyone else experienced it?

I am now in a 100minute queue on the helpline....

I have the same problem. I must manually “reconnect” to my office system and my home systems and it is a pain. Not user friendly at all!

J

jimbabwe

Trending Lyricist I

It’s proven.

I went to the other property, connected wirelessly to the router there with my SONOS app on my Android and was able to control the music at my house, 15 miles away.

THIS IS A MAJOR SECURITY FLAW IN SONOS! SONOS ARE YOU LISTENING?

This would be the same as if my friend and I both have AT&T internet, I would go to his home, connect to his router with the password he gives me, and be able to control my SONOS at MY home.

Anyone on here have any clue what’s happening?

J

JJD

Contributor I

I can confirm - with the “upgraded APP ?”
you must now manually connect to your individual systems …

quite honestly , I was on the Beta team and once this new app got pushed they sent a note - thanks we are done with beta program …

I really wish we could have had access to share all the issues we are having - I am quite dissatisfied and disappointed with the new App.. if too Laury, speed , access is all challenged :(

B

broondog

Lyricist II

Same problem. Sonos fix this NOW!

C

cwittenmyer

Contributor I

Having the same frustrating problem. Two different systems at different houses on separate WiFi networks unable to automatically connect when moving between the two. Never had a problem with old app. Shout out to Sonos for rolling out various updates to the new app quick, but this issue has not been addressed yet.

G

Gareth WilkinsAuthor

Contributor I

I’ve had enough and reinstalled the previous version of the App. all problems solved!

https://techissuestoday.com/heres-how-to-roll-back-to-the-previous-version-of-sonos-app/

I

ings

Enthusiast II

I’ve had enough and reinstalled the previous version of the App. all problems solved!

It just occurred to me that my macOS Sonos app continues to seamlessly switch between my two Sonos systems, whereas the iOS Sonos app prompts me to manually change (every single time I change locations).

So it appears that this is eminently fixable by the Sonos dev team.

N

Naveldrop

Lyricist I

Sonos: can we please get a formal response from your side?

C

cwittenmyer

Contributor I

Another update and still not addressed. Would be nice to get some sort of response from Sonos regarding this.

S

stephan lemme

Lyricist I

I have the same problem. It is sometimes not possible to switch between 2 networks. No devices found. At least one device is connected via LAN cable. Only when I reset the APP does it find the devices. This cannot be an unusual requirement.

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