Skip to main content
Gareth Wilkins
Contributor I
May 15, 2024 10:37 AM UTC
Question

new App doesnt automatically connect between systems

I have two Sonos systems on two WiFi systems, on in the house and one in a garden office. Since the new App installed I now do not automatically connect when moving between the two systems despite my phone picking up the new WiFi zone. This did not happen with the old App. Just spent over an hour on chatbot to end with a suggestion that I disconnect my Boost in the house!!! 

The chatbot stated this was the first time this issue had been raised....anyone else experienced it?

I am now in a 100minute queue on the helpline....

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    22 replies

    Show previous replies
    dgelfuso
    Contributor I
    May 30, 2024 3:47 PM UTC

    I have two Sonos systems on two WiFi systems, on in the house and one in a garden office. Since the new App installed I now do not automatically connect when moving between the two systems despite my phone picking up the new WiFi zone. This did not happen with the old App. Just spent over an hour on chatbot to end with a suggestion that I disconnect my Boost in the house!!! 

    The chatbot stated this was the first time this issue had been raised....anyone else experienced it?

    I am now in a 100minute queue on the helpline....

    I have the same problem.  I must manually “reconnect” to my office system and my home systems and it is a pain.  Not user friendly at all!

    Translate
    jimbabwe
    Trending Lyricist I
    Jun 1, 2024 3:06 AM UTC

    It’s proven.

    I went to the other property, connected wirelessly to the router there with my SONOS app on my Android and was able to control the music at my house, 15 miles away.

    THIS IS A MAJOR SECURITY FLAW IN SONOS! SONOS ARE YOU LISTENING?

    This would be the same as if my friend and I both have AT&T internet, I would go to his home, connect to his router with the password he gives me, and be able to control my SONOS at MY home.

    Anyone on here have any clue what’s happening?

     

    Translate
    JJD
    Contributor I
    Jun 4, 2024 8:58 PM UTC

    I can confirm - with the “upgraded APP ?” 
    you must now manually connect to your individual systems … 

     

    quite honestly , I was on the Beta team and once this new app got pushed they sent a note - thanks we are done with beta program …  

     

    I really wish we could have had access to share all the issues we are having - I am quite dissatisfied and disappointed with the new App.. if too Laury, speed , access is all challenged :(

    Translate
      broondog
      Lyricist II
      Jun 14, 2024 5:36 AM UTC

      Same problem. Sonos fix this NOW!

      Translate
        cwittenmyer
        Contributor I
        Jun 18, 2024 12:53 PM UTC

        Having the same frustrating problem. Two different systems at different houses on separate WiFi networks unable to automatically connect when moving between the two. Never had a problem with old app. Shout out to Sonos for rolling out various updates to the new app quick, but this issue has not been addressed yet. 

        Translate
          Gareth WilkinsAuthor
          Contributor I
          Jun 20, 2024 11:13 AM UTC

          I’ve had enough and reinstalled the previous version of the App. all problems solved!

          https://techissuestoday.com/heres-how-to-roll-back-to-the-previous-version-of-sonos-app/

           

           

          Translate
            ings
            Enthusiast II
            Jun 28, 2024 8:08 PM UTC

            I’ve had enough and reinstalled the previous version of the App. all problems solved!

            It just occurred to me that my macOS Sonos app continues to seamlessly switch between my two Sonos systems, whereas the iOS Sonos app prompts me to manually change (every single time I change locations).

            So it appears that this is eminently fixable by the Sonos dev team.

             

            Translate
            Naveldrop
            Lyricist I
            Jun 29, 2024 9:10 PM UTC

            Sonos: can we please get a formal response from your side?

            Translate
              cwittenmyer
              Contributor I
              Jul 2, 2024 11:02 PM UTC

              Another update and still not addressed. Would be nice to get some sort of response from Sonos regarding this. 

              Translate
              stephan lemme
              Lyricist I
              Jul 25, 2024 12:38 PM UTC

              I have the same problem. It is sometimes not possible to switch between 2 networks. No devices found. At least one device is connected via LAN cable. Only when I reset the APP does it find the devices. This cannot be an unusual requirement.

              Translate
              Show more replies
              Terms & ConditionsAccessibility statement