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Contributor I
May 15, 2024 10:37 AM UTC
Question

new App doesnt automatically connect between systems

I have two Sonos systems on two WiFi systems, on in the house and one in a garden office. Since the new App installed I now do not automatically connect when moving between the two systems despite my phone picking up the new WiFi zone. This did not happen with the old App. Just spent over an hour on chatbot to end with a suggestion that I disconnect my Boost in the house!!! 

The chatbot stated this was the first time this issue had been raised....anyone else experienced it?

I am now in a 100minute queue on the helpline....

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22 replies

Prodigy II
Jul 25, 2024 4:42 PM UTC

webb app should show all systems

https://play.sonos.com/en-us/web-app

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Lyricist I
Aug 7, 2024 9:39 AM UTC

I experience the same problem between my house and my office. A simple switch to automatically join a system would be appreciated. 

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