When I go into the settings to retune my trueplay I do everything the app informs me to do. Rotate the phone, take off the case, center of room, etc. However after the section where it shows an example of the phone in front of the tv it immediately says there’s an issue. It has been doing this for a little while now and I’m hoping I might find a remedy here!
Hi there
I’m sorry to hear of this issue, unusually we have tried to reproduce it on our side and have not yet been able to do so. There have been some updates pushed out since you posted this thread so it may be worth checking for updates in the Sonos App to see if the issue still occurs on the most current version.
If the issue continues I would recommend reaching out to our technical support for some real-time troubleshooting.
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