Trueplay tuning is not working in new sonos app

28 replies
16211 views

I am having Arc, sub3 and 2 era300. While doing the true play tuning with new Sonos app on iPhone 13 with latest iOS, in the final step app stuck there for more than 30mins. I have to close the app manually resulting in no Trueplay tuning. Tried at least 7-8 times still the issue there.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

A

Alrantel

Contributor I

Same issue here. The new app is awful and this is clearly a bug that should never have happened with such a costly system. If you call support they will tell you to reboot your phone which does not work. Hopefully the geniuses who screwed up the new app will provide a fix in an update. Very disappointing.

A

Alrantel

Contributor I

Here’s an update. Sonos will tell you after you wait on hold until you qualify for Medicare to reboot your phone. Instead do this. Change the source from TV to a music app like Spotify and play a song. Then open the tuning and it will take you to the Continue screen where the phone (iOS) is rotated and it should work and complete the entire tuning process. Amazing they don’t know this but it should work for you. Hope it helps.

M

Messina

Lyricist I

Switching from TV source to a music source enabled Trueplay to work effectively.

M

MatzoLibre

Contributor I

Unfortunately that workaround didn’t work for me. Even after factory resetting my entire system, it still freezes after completing the final tuning step.

V

Vaderperp

Lyricist I

Seriously Sonos!? Over a week since the update and no fix for Trueplay? Not even acknowledging that a fix is in the works? Look like it’s eBay for my system and returning to component audio and amps for my home.

V

Vards

Lyricist I

Here’s an update. Sonos will tell you after you wait on hold until you qualify for Medicare to reboot your phone. Instead do this. Change the source from TV to a music app like Spotify and play a song. Then open the tuning and it will take you to the Continue screen where the phone (iOS) is rotated and it should work and complete the entire tuning process. Amazing they don’t know this but it should work for you. Hope it helps.

Thanks for this. It was driving me mad as ‘continue’ button was not working. Played a song on Spotify and then was able to to tune all my speakers using Trueplay. That said, so many bugs in the new app!!

D

dkindt68

Lyricist I

Switching from TV source to a music source enabled Trueplay to work effectively.

This worked perfectly for me. However, as owners, we shouldn’t have to look around for “Tricks” to make our expensive systems operate correctly.

M

Mbley

Lyricist I

Purchased the Arc and mini sub today- set it up. Can’t connect with the Truplay Tuning. I did all of the trouble shooting, music apps, different phones. Nothing has worked.