sonos Port NOT linking to my account

FYI Brian92054, there was a significant update to the iOS version of the Sonos App yesterday. I haven’t yet attempted to setup my paperweight Port since the update. Don’t know if this helps or not.

Release notes follow:

 

Just a followup. After these app updates I once again attempted to connect Port to my system. Still no success with iOS on iPhone. The app then instructs to try using an Ethernet cable and directly connecting the Port to the router, so I did this. There was a momentary glimmer of hope when I saw a message saying “Port Not Registered” then “Port needs an update” and the update immediately fails with error “1002”. The new app is really, really FUBAR.

FYI Brian92054, there was a significant update to the iOS version of the Sonos App yesterday. I haven’t yet attempted to setup my paperweight Port since the update. Don’t know if this helps or not.

Release notes follow:

 

Just a followup. After these app updates I once again attempted to connect Port to my system. Still no success with iOS on iPhone. The app then instructs to try using an Ethernet cable and directly connecting the Port to the router, so I did this. There was a momentary glimmer of hope when I saw a message saying “Port Not Registered” then “Port needs an update” and the update immediately fails with error “1002”. The new app is really, really FUBAR.

 

This is exactly what is happening to me with a new Port. Anyone have more info, or do we just have to wait until they fix this ever-expanding list of bugs?

Same issue… error 1002, with Port… fix the app

FYI Brian92054, there was a significant update to the iOS version of the Sonos App yesterday. I haven’t yet attempted to setup my paperweight Port since the update. Don’t know if this helps or not.

Release notes follow:

 

Just a followup. After these app updates I once again attempted to connect Port to my system. Still no success with iOS on iPhone. The app then instructs to try using an Ethernet cable and directly connecting the Port to the router, so I did this. There was a momentary glimmer of hope when I saw a message saying “Port Not Registered” then “Port needs an update” and the update immediately fails with error “1002”. The new app is really, really FUBAR.

 

This is exactly what is happening to me with a new Port. Anyone have more info, or do we just have to wait until they fix this ever-expanding list of bugs?

New app update for iOS this morning (5/29/24). I haven’t yet tried to connect my Port. I’m not very optimistic…

FYI Brian92054, there was a significant update to the iOS version of the Sonos App yesterday. I haven’t yet attempted to setup my paperweight Port since the update. Don’t know if this helps or not.

Release notes follow:

 

Just a followup. After these app updates I once again attempted to connect Port to my system. Still no success with iOS on iPhone. The app then instructs to try using an Ethernet cable and directly connecting the Port to the router, so I did this. There was a momentary glimmer of hope when I saw a message saying “Port Not Registered” then “Port needs an update” and the update immediately fails with error “1002”. The new app is really, really FUBAR.

 

This is exactly what is happening to me with a new Port. Anyone have more info, or do we just have to wait until they fix this ever-expanding list of bugs?

New app update for iOS this morning (5/29/24). I haven’t yet tried to connect my Port. I’m not very optimistic…

 

So the update worked for my paperweight Port. However, it was far from an elegant solution. I reset the updated app. Factory reset the Port and restarted my internet gateway. Could not connect Port through iPhone or iPad. Setup instructed to connect Port to gateway with ethernet cable. That allowed a software update to be installed on the Port. After that I was able to finally complete setup after 3+ weeks. A few restarts and gateway reboots, but it’s working now.  Thanks Sonos guys. I’m sure you’re a bit underwater now…

Hi, 

I’m having issues connecting our Sonos speakers to our account. We recently upgraded to using ARIA SOUND and now we can’t add a speaker or component to our system. We’re getting a error message “Error Code - 1,000” 

July 7/16/24

same issues.  

I have 8 or 9 ports (all brand new) that I cannot add to a clients system.  Thanks Sonos.  Great job.

Same issue with the Port. Unreal.

I have a solution I sorted out on my own.

Solution to fix this garbage issue.

I think I figured it out guys!  I have been trying to add this port for 4 hours to a system where I have 8 of these at my job site and no luck. so I brought one back home with me and same problem, so this is what I did  

***DO NOT plug an Ethernet cable into Sonos port and DO NOT use your own wifi. Then in the app, click on add new speaker/ component like you would normally do and select the product you wish to add. since you ARE NOT plugged into router/switch etc or on wifi, the app will ask if you want to use ***SONOS WIFI ! Click yes and I had no problem adding it to my home system normally. It even asked to update the Sonos port which was successful on the first try. 
 

hope this helps you all