Contributor I

Question

sonos Port NOT linking to my account

Forum|Forum|2 years ago
May 10, 2024
30 replies
3041 views

Hi. When setting up a new Sonos Port to an existing system it doesn’t want to link to my account. Have tried the Fix It option a number of times but it still fails at the point where the app attempts to link up to my account. Any ideas how to fix this please. Thanks

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tmax201

Lyricist III

FWIW tmax201, I had another issue over the weekend, self-inflicted I guess. I added the Amp to my Arc soundbar as surrounds, which worked fine. When I then removed them (was experimenting with setup options), the app got weird and - for example - “TV” as a source disappeared. Closed/reopened the app, multiple times, same issue. I did another “reset” of the app as described in my earlier post, that fixed it - again. Maybe some combination of resets/adds/subtracts might fix your issue, not sure.

New app is buggy, slow, and problems like this should never have made is out of SQA. No idea what Sonos was thinking, pretty disappointing OOB experience. My specific fix helped a few folks but apparently it’s not a panacea for all issues.

Hey jimk1963, I actually tried removing all other devices and then tried to connect ONLY the Port using your app reset method. No dice. I end up with this error over and over again regarding inability to verify PIN number. I also tried contacting Sonos support yesterday. Got the chat bot, asked for a human agent, bot transferred me--no agents available. Goodbye. Tried phone support 75 minute wait. Hung up. For such a premium product, Sonos support is abysmal.

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JCZE1266

Contributor I

Having some real issues since the update

I can add Sonos amps but I can not add Sonos Ports anymore

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AlBilly

Contributor I

Was having the exact same issues with my new move speaker, and support gave me the run around

For anyone else having issues getting a new product setup, go find a friend with an android. After installing the old version of the app (16.1) via apk mirror, everything was up and running in less than a minute. So yeah, new app was a colossal PITA and cost me probably 8 hours of troubleshooting and support calls

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JCZE1266

Contributor I

I have a andrioid .. how do you download the S2 app ?

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AlBilly

Contributor I

I have a andrioid .. how do you download the S2 app ?

APK mirror is the site i used.

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tmax201

Lyricist III

FWIW tmax201, I had another issue over the weekend, self-inflicted I guess. I added the Amp to my Arc soundbar as surrounds, which worked fine. When I then removed them (was experimenting with setup options), the app got weird and - for example - “TV” as a source disappeared. Closed/reopened the app, multiple times, same issue. I did another “reset” of the app as described in my earlier post, that fixed it - again. Maybe some combination of resets/adds/subtracts might fix your issue, not sure.

New app is buggy, slow, and problems like this should never have made is out of SQA. No idea what Sonos was thinking, pretty disappointing OOB experience. My specific fix helped a few folks but apparently it’s not a panacea for all issues.

Hey jimk1963, I actually tried removing all other devices and then tried to connect ONLY the Port using your app reset method. No dice. I end up with this error over and over again regarding inability to verify PIN number. I also tried contacting Sonos support yesterday. Got the chat bot, asked for a human agent, bot transferred me--no agents available. Goodbye. Tried phone support 75 minute wait. Hung up. For such a premium product, Sonos support is abysmal.

Some follow up. My new iPad arrived and I used it to once again attempt at connecting the Port. Same issues, same errors. Fails at the point where the app tries to hand off the Port to the Sonos system.

I had also just purchased a new turntable and an Era 100 speaker with plans on using the Line In on the Era 100 to get my turntable into my Sonos system. The Era 100 connected effortlessly using the new app on my iPad and everything works just fine. I learned too late that the Era 100 would be the least expensive option for turntable support or I wouldn’t have bought the overpriced Port.

My assessment, FWIW, there’s a software/app issue with iOS when it comes to the Port. So until (or if) Sonos fixes this, I have a really expensive paperweight.

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Brian92054

Lyricist I

Well, I am glad to have found this post so at least I know I’m not alone.

I’m having a similar issue here. No issues connecting to my new Sonos Port, but when I get to the update process suddenly can’t be communicated with.

While I was able to get ahold of a support agent via chat he had me reboot my seven other Sonos products and after that didn’t work requested i reach out via phone which currently has an 80 minute wait. After this experience there won’t be another Sonos product being added. If I wasn’t past the return window this would be going back to the store.

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tmax201

Lyricist III

FYI Brian92054, there was a significant update to the iOS version of the Sonos App yesterday. I haven’t yet attempted to setup my paperweight Port since the update. Don’t know if this helps or not.

Release notes follow:

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Lad27

Lyricist I

Thank you for providing a solution. The 75 minute wait time for support is unacceptable.

All I now need is solution to get my NAS with my music library connected and accessible.

jgatie

Thank you for providing a solution. The 75 minute wait time for support is unacceptable.

All I now need is solution to get my NAS with my music library connected and accessible.

Your NAS must be running SMB 2 or above. That’s the only change in NAS support in the new app. There are a bunch of queue and maintenance features missing, but if your path was defined before the update, you should be good to go if you switch to SMB 2 or 3.

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